Position Overview:

The Diligent Business Development Representative I (BDR I) plays an instrumental role in the direct growth of Diligent by seeking new business opportunities through prospecting and engaging with potential clients. The BDR I is expected to build new outbound pipeline and generate interest as a brand ambassador for the Diligent products. A BDR I should demonstrate conversational excellence and in-depth product knowledge to achieve outbound targets.

This is an exciting opportunity to join a market leading and rapidly growing business, highly focused on achieving goals and delivering results. The role offers an excellent basic and competitive commission structure, with high achievers given the opportunity to progress within the business becoming an expert in corporate software sales. This position will concentrate on the France and Benelux regions.

Key Responsibilities

• Demonstrate expertise at using lead generation tools to routinely extract contacts and create accurate and targeted lists of prospects (Cold calling, LinkedIn, Outreach, Sales Force, ZoomInfo, etc). 
• Conduct sales development best practices through email, phone, and social activities using the various software tools to connect with new prospects. 
• Utilise smart, targeted questions to speak knowledgeably to qualify the right decisions makers.
• Skillfully build interest and influence opportunities with new prospects.
• Coordinate meetings/demonstrations on account executive’s calendar and log activities in CRM.
• Meet or exceed targets & key performance indicators (KPIs) as determined by the business.
• Ability to assist others with viable techniques to drive overall team performance.
• Other duties may be requested in accordance with business need.

Required Experience/Skills

• A strong passion for working in a sales-focused, target-driven environment. 
• Solid understanding of the sales process, including marketing, prospecting, cold calling, and managing the sales cycle. 
• Proven ability to effectively communicate the product’s unique value proposition and quickly gain in-depth product knowledge. 
• Exceptional communication skills, with a track record of engaging and influencing senior-level executives. 
• Excellent verbal and written presentation skills, with the ability to deliver clear and persuasive messages. 
• High energy, with a positive and can-do attitude that drives success.
• Proficient in French language.

Preferred Skills:

• Experience in SaaS sales Experience building strong stakeholder relationships at c-suite level.

See yourself at Twilio

Join the team as Twilio’s next Security Engineer, Security Automation on Twilio’s Information Security Team.

About the job

This position is needed to assist Twilio’s Information Security Team operate more efficiently by improving and automating our critical security workflows.

As a Software Engineer, Security Automation on this team, you will participate in all phases of the software development life cycle which includes requirements gathering with security teams, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. You will own, operate and maintain automated workflows that support various security programs including but not limited to cloud security, product security, Governance, Risk & Compliance (GRC)  and enterprise security, employing Agile methodologies to continuously deliver value to our partners.

Responsibilities

In this role, you’ll:

• Develop and implement automated and AI-powered security solutions to protect Twilio's Cloud and Enterprise infrastructure, leveraging data orchestration frameworks and LLM-based approaches.
• Build workflows that integrate structured and unstructured data sources into orchestrated pipelines, enabling intelligent decision-making and risk reduction at scale.
• Design and prototype LLM-driven applications to automate security analysis, incident response, and governance tasks, while ensuring explainability and accuracy.
• Collaborate with cross-functional teams to identify security needs and deliver advanced AI-enabled solutions that address those needs effectively.
• Contribute significantly to defining our security automation and AI roadmap, balancing near-term and long-term business impact with technical feasibility and scalability.
• Own and maintain the operational health of automation and AI-driven systems, ensuring they continue to meet reliability and performance requirements (SLOs and KPIs).
• Support on-call operations for tools, pipelines, and AI models owned by the team.
• Document and share knowledge through clear technical documentation of processes, procedures, AI models, and orchestration systems.
• Stay up-to-date on emerging trends in security automation, data orchestration, and AI/LLMs—and apply them to Twilio’s security operations for continuous innovation.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of five (5) years of experience as a software engineer developing internal tools and automating workflows at scale
• Proficiency in Python (or another scripting language) for development, testing, and automation of security and infrastructure workflows
• Hands-on experience applying AI/ML models, including LLMs, to automate complex business or security processes and build intelligent solutions
• Solid understanding of software security principles, secure coding practices, and security automation
• Experience with data orchestration frameworks (e.g., Airflow, Dagster, Prefect) to manage and scale automation pipelines
• Familiarity with infrastructure-as-code (Terraform), CI/CD systems (BuildKite or similar), and container orchestration platforms (Kubernetes, Docker)
• Strong problem-solving, communication, and collaboration skills, with the ability to iterate quickly on feedback and work across security and engineering teams

Desired:

• Experience with Security Orchestration, Automation, and Response (SOAR) technologies and practices, with a focus on scaling automated incident response
• Proven ability to design and implement security automation frameworks that enable rapid delivery of reliable, reusable, and scalable automated solutions
• Strong interest in or hands-on experience with building and applying AI/ML models (including LLMs) to automate complex workflows in cybersecurity, compliance, or infrastructure operations
• Ability to bridge AI/automation capabilities with security strategy, driving adoption of next-generation solutions across cloud and enterprise environments
• Passion for continuous innovation in leveraging orchestration, automation, and AI to solve real-world security challenges

Location

This role will be remote, and based in Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Position Overview 

The Renewals Team Lead is an integral part of the Revenue Operations team, overseeing the comprehensive order-to-cash process, including subsequent renewals. Situated within the Accounting department, a key component of the CFO organization at Diligent, the Renewals Team Lead holds a pivotal position responsible for the operational aspects of global renewals. This entails ensuring timely and accurate setup of renewal invoices in accordance with contractual agreements.  

The role is highly visible and involves close collaboration with commercial teams to facilitate seamless communication with customers, meeting their evolving needs with a strong customer-centric focus. Reporting to the Senior Manager, Deal Desk, this role significantly impacts Diligent's revenue recognition and accounts receivable processes, with active involvement in the integration of acquired companies. The Renewals Team Lead will also lead and manage a team of Renewals Specialists. 

Key Responsibilities 

• Assist the Senior Manager, Deal Desk in operationalizing the company strategy for price increases  
• Ensure global process is being followed for every product  
• Oversee that renewals are being setup for on-time invoicing per individual contracts   
• Partner with the commercial org regarding any renewal time changes   
• Work closely with the Senior Manager, Deal Desk to help automate our processes   
• Maintain a thorough understanding of Diligent products and services  
• Strong understanding of the Diligent structure in order to partner with internal teams appropriately  
• Support on the integration of acquired companies  
• Apply best practices to renewals management  
• Manage and train a team of Renewals Specialists  
• Strong understanding of automated contracting system  

Required Experience/Skills: 

• 3+ or more years of experience in renewals or similar roles  
• 1+ or more years of people management experience  
• Must have strong attention to detail   
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities   
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments   
• Ability to multi-task and work in a fast-paced and demanding global environment.  
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)  
• Superior organization and prioritization skills   
• Ability to perform under pressure and meet tight deadlines   
• Strong communication skills, both verbal and written   

Preferred Experience/Skills:  

• DocuSign CLM or similar contracting experience preferred  

#LI-SM1

#LI-Hybrid

Position Overview: 

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent solutions, and support business development activities.  

Key Responsibilities  

• Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle. 
• Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed. 
• Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc. 
• Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases. 
• Spearhead the development of business solutions that leverage the full suite of Diligent products. 
• Provide coaching and mentoring of team members on project management and customer enablement 
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development. 
• Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas. 
• Propose, lead, support and execute internal initiatives that benefit the broader team and business 
• Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation). 
• Support Senior Managers in efficient and effective Practice Management and Operational Matters .Including proper resource scheduling, timesheet submission/approvals, profitability, etc. 

Required Experience/Skills  

• Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers. 
• Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences. 
• Proactively and effectively communicate with all stakeholders on any project-related aspects. No news is not necessarily good news. 
• Ability to lead or follow as the situation mandates 
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment 

Preferred Experience/Skills  

• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire 
• Preferred experience coming from within the GRC domain.
• Exceptional communication and presentation skills including public speaking and workshop facilitation 
• Understanding of business processes and the ability to solve business problems using a combination of technology and process changes 
• Demonstrate effective project management practices including project status tracking and reporting and issue escalation 
• Know your business: be ready to present about the different aspects of your projects 

#LI-SM1

#LI-Hybrid

Position Overview: 

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent solutions, and support business development activities.  

Key Responsibilities  

• Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle. 
• Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed. 
• Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc. 
• Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases. 
• Spearhead the development of business solutions that leverage the full suite of Diligent products. 
• Provide coaching and mentoring of team members on project management and customer enablement 
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development. 
• Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas. 
• Propose, lead, support and execute internal initiatives that benefit the broader team and business 
• Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation). 
• Support Senior Managers in efficient and effective Practice Management and Operational Matters .Including proper resource scheduling, timesheet submission/approvals, profitability, etc. 

Required Experience/Skills  

• Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers. 
• Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences. 
• Proactively and effectively communicate with all stakeholders on any project-related aspects. No news is not necessarily good news. 
• Ability to lead or follow as the situation mandates 
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment 

Preferred Experience/Skills  

• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire 
• Preferred experience coming from within the GRC domain.
• Exceptional communication and presentation skills including public speaking and workshop facilitation 
• Understanding of business processes and the ability to solve business problems using a combination of technology and process changes 
• Demonstrate effective project management practices including project status tracking and reporting and issue escalation 
• Know your business: be ready to present about the different aspects of your projects 

#LI-SM1

#LI-Hybrid

Here’s a summary of the role 

In this role, you will turn complex, multi-product capabilities into clear, persona-led stories that show senior decision-makers exactly how Diligent helps them manage governance, risk and compliance with AI-driven insight. You’ll own solution-level messaging and narratives for key personas, then translate them into campaigns, sales plays and launch programs that drive pipeline, win rates and cross-sell across our portfolio. You’ll work directly with Product, Product Marketing, Sales and Content to make Diligent the AI company in GRC and a growth engine for your business unit. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff) 

• Develop persona-specific, solution-level messaging grounded in market trends, buyer challenges, our products and the business outcomes your personas care about most. 

• Serve as the central point of contact for your assigned business unit, aligning with Product Management and Product Marketing from roadmap through to go-to-market execution. 

• Partner with Content and Demand Generation to define persona-led campaigns, including campaign briefs, core narratives and landing-page messaging that drive engagement and conversion. 

• Lead and support product and solution launches by applying proven launch frameworks and ensuring clear, differentiated solution-level positioning. 

• Activate analyst research and market insights into compelling stories, content and sales enablement that improve confidence, consistency and win rates. 

• Collaborate closely with Sales and Enablement to deliver persona-specific narratives, use-case stories and repeatable sales plays that help teams open, progress and close opportunities – including cross-sell into our existing customer base. 

These are the essentials you’ll need to get an interview 

• 7+ years of experience in enterprise B2B SaaS marketing, with a strong background in Product Marketing and/or Solutions Marketing. 

• Proven track record developing persona-based messaging and positioning, ideally at both product and solution / portfolio levels. 

• Experience launching products, programs or major campaigns end to end, collaborating across Product, Sales and Marketing. 

• Demonstrated ability to translate complex technology into clear, outcome-oriented stories for senior personas (e.g., legal, compliance, audit, risk, CIO). 

• Strong storytelling and communication skills – you’re comfortable building narratives, slides and briefs, and presenting them to senior stakeholders and cross-functional partners. 

• High comfort level working in a fast-moving, evolving environment, with the confidence to prioritize, push back constructively and define process where needed. 

• Experience messaging about AI and using AI tools in your work (for research, content, analysis or experimentation). 

It would be great if you had these too, but we’ll support you if you don’t 

• Experience in governance, risk and compliance (GRC) or adjacent risk/compliance markets. 

• Background marketing to Boards of Directors, General Counsel or other senior legal and risk leaders. 

• Familiarity with product marketing frameworks (e.g., SiriusDecisions, Pragmatic / Practical Marketing) and analyst relations or working with industry reports. 

• Experience building integrated campaigns in partnership with Demand Generation, Field Marketing and Sales. 

• Comfort presenting to customers, at events and in virtual / in-person sessions, including tailoring your narrative for different audiences. 

About the Role

We’re looking for a Junior Security Operations Engineer who is AI-Forward to help scale and modernize our SecOps program. This is a hands-on, builder role for someone who will design and ship the security tooling that powers our triage, investigations, and response workflows.

You’ll report to the Technical Operations Director and work alongside our GRC lead to improve our vulnerability intake, threat response, darkweb posture, and internal security tooling. A core part of this role is building AI-assisted security tooling: triage agents that pre-classify bug bounty reports, investigation copilots that pull context from logs and SIEM data, response workflows that draft remediation steps and track them to closure. You’ll spend as much time wiring up that tooling as you will reproducing vulnerabilities and working incidents.

This role suits someone who thrives in a lean, high-impact environment, has strong opinions on where humans add value versus where tooling should take over, and wants to shape how a modern security team operates.

What You’ll Do

Triage & Vulnerability Management

• Review incoming vulnerability reports from our bug bounty intake; reproduce and document valid issues for engineering teams.
• Build the tooling that improves signal-to-noise: automate duplicate detection, spam filtering, and abuse flagging so humans only touch what’s worth touching.
• Act on DAST findings: coordinate remediation, verify fixes, and re-test.
• Track remediation timelines for critical vulnerabilities and keep stakeholders honest on SLAs.

Threat Response & Monitoring

• Monitor and respond to EDR and cloud security alerts; investigate, contain, and document.
• Analyze darkweb findings and credential exposures; shape our darkweb monitoring practices and tooling over time.
• Improve detection coverage: tune noisy rules, close gaps, and enrich alerts with context so responders spend time on decisions, not data gathering.
• Help configure and tune DLP, SIEM, and AI security tooling.

Security Tooling (core to this role)

• Build AI-assisted triage tooling that pre-classifies bug bounty reports, flags duplicates, and routes real issues to the right engineering team with reproduction context attached.
• Build investigation tooling: LLM-backed copilots and Slack bots that pull alert context, correlate signals across sources, and surface what actually matters.
• Build response tooling: workflows that draft remediation steps, generate evidence artifacts, and track issues to closure across the teams that own them.
• Evaluate emerging AI security tooling and bring what’s genuinely useful into the stack; retire what isn’t.
• Apply a security-minded lens to our own AI usage: prompt injection, data exfiltration, model misuse, and the guardrails that go around them.

Compliance & Cross-Functional

• Support audit evidence collection for SOC 2, ISO 27001, and PCI DSS.
• Partner with ITOps to verify patches, endpoint coverage, and access hygiene.

You May Be a Good Fit If You Have

• Previous experience in a SecOps, Security Analyst, or Threat Response role.
• Proven ability to understand and reproduce technical vulnerabilities. You can read a bug report and tell whether it’s real.
• Experience with bug bounty triage (HackerOne, Bugcrowd, or similar).
• Hands-on exposure to SIEM, EDR, and DLP tools in production environments.
• A genuine, demonstrated interest in applying AI/LLMs to security work: side projects, internal tooling, prompt engineering, agent frameworks, anything that shows you’ve actually built with this stuff.
• Scripting and automation skills in Python, Bash, or similar. You reach for code before you reach for a checklist.
• Comfort working autonomously across time zones and asynchronously.
• Strong written communication. You can turn a messy investigation into a clear, defensible writeup.

Bonus Points For

• Experience building LLM agents, RAG pipelines, or Slack bots backed by OpenAI / Anthropic / open-source models.
• Detection engineering experience (Sigma rules, custom Falcon queries, Grafana/Loki dashboards).
• Cloud security depth in AWS or GCP (IAM, workload posture, cloud-native logging).
• Prior work in regulated environments (SOC 2, ISO 27001, PCI DSS) from the practitioner side.
• Exposure to AI/ML security concerns such as prompt injection, model evals, and data leakage through LLMs.
• Public contributions: blog posts, CVEs, open-source tools, CTF writeups.

Engagement & Logistics

• Full-time contract.
• Remote-first and async-friendly. We have hubs in San Francisco, Denver, Dublin, and Amsterdam. If you’re near one, we’d love to see you in the office regularly; if you’re elsewhere in the world, that works too.
• Potential to extend or convert based on fit.
• Reports to the Technical Operations Director; works closely with the GRC lead and IT Operations.

How We Work

We’re a lean, high-trust team. We value people who ship, who can operate independently, and who treat security as an engineering problem rather than a checklist. If you’re someone who sees a repetitive task and immediately thinks “this should be a script, or better yet, an agent,” you’ll fit in here.

To Apply

Tell us about a time you used AI, automation, or custom tooling to meaningfully change how a security workflow ran. What was manual before, what it looked like after, and what you learned. Links to code, writeups, or demos are welcome.

Position Overview:

We’re hiring a Commercial Content & Enablement Specialist (12 month Fixed-Term Contract) to join our Galway team. This is a hands-on, highly creative role that works best in person at least three days a week, partnering closely with Commercial, Enablement, Product Marketing, and Sales Leadership.

This person owns the lifecycle of commercial-facing content. From initial concept to final asset. From quick turn battlecards to fully built commercial plays inside our LMS. It’s structured and scrappy at the same time. You’ll design, build, refine, and evolve the assets our commercial teams rely on every day.

And just as importantly, you’ll actively explore how AI can accelerate, automate, and elevate that work. We are not looking for someone who simply builds slides. We are looking for someone who thinks in systems, leverages AI intentionally, and continuously improves how content gets created and maintained.

Key Responsibilities:

• Content ownership: Act as the central owner for commercial enablement assets, ensuring accuracy, consistency, and alignment with sales strategy.
• Commercial play development: Build structured commercial plays within our LMS (e.g., Thought Industries), including talk tracks, value messaging, objection handling, and supporting materials.
• Battlecards & competitive tools: Design and maintain clear, concise battlecards that arm sellers with competitive differentiation and positioning guidance.
• Presentation development: Create high-impact presentation decks tailored for commercial use cases, including customer-facing and internal enablement materials.
• Knowledge hub management: Build and maintain Workiva information pages or internal content hubs, ensuring content is intuitive, accessible, and current.
• eLearning development: Design and build engaging eLearning modules using various authoring tools. Continuously refine content for clarity, adoption, and retention.
• Visual asset creation: Edit and create images, videos diagrams, and visual aids to support storytelling and learning outcomes.
• AI integration & experimentation: Proactively explore and implement AI tools to streamline content creation, automate repetitive workflows, generate first drafts, summarize insights, and improve personalization at scale.
• Process optimization: Identify opportunities to standardize templates, reduce duplication, and automate asset updates.
• Stakeholder partnership: Collaborate closely with Commercial, Product Marketing, and Sales Leaders to translate strategy into practical, usable content.
• Content governance: Maintain version control, update cycles, and quality standards across all commercial-facing assets.
• Measurement & iteration: Gather feedback from end users and iterate content to increase usability, engagement, and impact.
• Event support: Develop materials for key company events, including Sales Kick-Off (SKO) and regional commercial meetings.

Required Experience/Skills:

• 2+ years in content development, sales enablement, instructional design, marketing, or a related field in a high-growth environment
• Demonstrated experience building commercial assets such as plays, battlecards, decks, or eLearning programs
• Hands-on experience with LMS platforms and eLearning authoring tools
• Strong visual and content design skills, with the ability to simplify complex information
• Experience using AI tools in a practical, workflow-oriented way. Not just experimenting, but applying them to increase speed, quality, and scalability
• Strong project management skills with the ability to manage multiple workstreams simultaneously
• Comfortable working cross-functionally and managing stakeholder input
• Excellent written and verbal communication skills
• Detail-oriented, structured, and proactive in identifying gaps

#LI-SR1

Here’s a summary of the role:  

Diligent is seeking a Customer Success Manager (French-speaking) to join our growing Customer Success team, partnering with a portfolio of key accounts to drive product adoption, retention, and long-term customer value across our GRC platform.

This is a role for someone who thrives on building strong relationships and delivering measurable impact, with a hands-on approach to customer engagement.

At Diligent, our Customer Success Managers are at the heart of how our clients realise value from our platform. You’ll own a portfolio of accounts, build trusted relationships, and play a key role in shaping customer outcomes across France, Belgium, and Luxembourg. If you’re passionate about helping customers succeed, thrive on collaboration, and enjoy turning insight into action, this is your opportunity to make a measurable difference in a fast-growing global SaaS company.

This role operates on a hybrid model, with 50% office-based work required.

Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the location you reside.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Managing a portfolio of client accounts, acting as the main point of contact for day-to-day coordination
• Running regular strategic review meetings with clients to discuss usage, goals, strategy and overall satisfaction
• Monitoring product adoption and usage data to identify risks or growth opportunities and drive client engagement
• Increase overall client health and satisfaction with Diligent 
• Proactively engaging with customers to drive success and value realisation, identifying retention risks, and developing mitigation strategies
• Reaching out to clients to drive engagement and ensure they’re getting value from the platform
• Driving renewals by maintaining strong relationships and demonstrating ROI
• Identifying and qualifying upsell and expansion opportunities, working closely with Sales to ensure they are effectively progressed
• Coordinating with internal teams (implementation, support, product, sales) to resolve issues and improve the customer experience
• Acting as the “voice of the customer” internally, sharing feedback to improve products and services
• Handling any challenges or escalations, ensuring issues are resolved quickly and professionally

These are the essentials you’ll need to get an interview:

• 3-5 years of experience in a client facing role managing accounts
• Some experience in sales CRM applications such as Salesforce
• Experience with the Microsoft Office suite, particularly Excel
• Fluency in both French and English (written and verbal) is required
• Willingness to travel to client sites

Behavioural Skills:

• Build and maintain strong direct client relationships with key stakeholders & retain those relationships
• Excellent communication and presentation skills, with the ability to manage multiple stakeholders
• High level of resilience and a positive attitude when faced with adversity
• Demonstrates curiosity about technology and AI, with a solutions-focused approach
• Strong problem-solving ability, with a natural curiosity around the client’s business needs

It would be great if you had these to, but we’ll support you if you don’t:

• Prior experience in SaaS or GRC is advantageous
• Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms

#LI-SK2

Position Overview:

The Diligent Business Development Representative I (BDR I) plays an instrumental role in the direct growth of Diligent by seeking new business opportunities through prospecting and engaging with potential clients. The BDR I is expected to build new outbound pipeline and generate interest as a brand ambassador for the Diligent products. A BDR I should demonstrate conversational excellence and in-depth product knowledge to achieve outbound targets.

This is an exciting opportunity to join a market leading and rapidly growing business, highly focused on achieving goals and delivering results. The role offers an excellent basic and competitive commission structure, with high achievers given the opportunity to progress within the business becoming an expert in corporate software sales. 

Key Responsibilities

• Demonstrate expertise at using lead generation tools to routinely extract contacts and create accurate and targeted lists of prospects (Cold calling, LinkedIn, Outreach, Sales Force, ZoomInfo, etc). 
• Conduct sales development best practices through email, phone, and social activities using the various software tools to connect with new prospects. 
• Utilise smart, targeted questions to speak knowledgeably to qualify the right decisions makers.
• Skillfully build interest and influence opportunities with new prospects.
• Coordinate meetings/demonstrations on account executive’s calendar and log activities in CRM.
• Meet or exceed targets & key performance indicators (KPIs) as determined by the business.
• Ability to assist others with viable techniques to drive overall team performance.
• Other duties may be requested in accordance with business need.

Required Experience/Skills

• Arabic language proficiency is preferred.
• A strong passion for working in a sales-focused, target-driven environment. 
• Solid understanding of the sales process, including marketing, prospecting, cold calling, and managing the sales cycle. 
• Proven ability to effectively communicate the product’s unique value proposition and quickly gain in-depth product knowledge. 
• Exceptional communication skills, with a track record of engaging and influencing senior-level executives. 
• Excellent verbal and written presentation skills, with the ability to deliver clear and persuasive messages. 
• High energy, with a positive and can-do attitude that drives success.

Preferred Skills:

• Experience in SaaS sales Experience building strong stakeholder relationships at c-suite level.

Position Overview:

Due to phenomenal growth, we are seeking a Customer Support Specialists to join our team in Galway. The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in French.

Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. 

The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical and software issues involving internet connectivity, login problems and more 
• Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource
• Accurately process and record call transactions using a computer and designated CRM software
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business, researching solutions using available resources. 

Required Experience/Skills

• Experience of phone-based Software Application/Technical Support or call centre experience supporting end users
• Exceptional written and verbal communication skills in English are required, and advanced to fluent level in French.
• Working knowledge of Windows OS
• Proven problem-solving skills and technical aptitude
• Superb communication and customer handling skills
• Ability to think on your feet in a highly demanding and fast-moving environment

Here’s a summary of the role:   

You’re a content strategist who thinks in funnels, performance, and outcomes, not just assets. You know how to turn campaign priorities into high impact content that shows up in the right channel, for the right audience, at the right moment. In this role, you’ll own end-to-end content execution across the funnel for our mission-driven organization (MDO) audiences — planning, creating, optimizing, and refreshing content using AI powered workflows, performance data, and sharp editorial judgment. You’ll partner closely with product marketing, demand generation, field marketing, and enablement, using AI to accelerate research, drafting, personalization, repurposing, and analysis, all without sacrificing quality or voice. If you bring 5+ years of B2B SaaS content experience, strong writing and editing skills, hands on use of AI in content marketing, and a track record of managing multiple stakeholders while delivering content that performs, this is a role where your work won’t just ship. It will scale. 

Here’s a breakdown of what you’ll do (not all of it, just the important stuff): 

• Own end-to-end, AI-first execution of MDO and other marketing content across the funnel, including net-new creation and ongoing refresh of existing assets based on performance and business needs.  

• Translate MDO and marketing priorities and campaigns into clear, actionable content plans aligned to messaging and funnel stages.  

• Partner with MDO Marketing and cross-functional teams to develop activation strategies, including repurposing plans, channel alignment, and field enablement.  

• Use AI intentionally to accelerate research, drafting, personalization, repurposing, and performance analysis, while maintaining editorial quality, brand voice, and governance.  

• Manage content intake, briefs, timelines, reviews, and stakeholder alignment through Diligent’s agentic AI campaign workflow to improve speed, consistency, and reusability.  

• Analyze content performance and qualitative feedback to recommend what to create, optimize, retire, or scale next.  

• Serve as a cross-functional connector between Content, Product Marketing, Demand Gen, Field Marketing, Sales, Enablement, Design, and Comms.  

These are the essentials you’ll need to get an interview: 

• 5+ years of experience in content marketing, solutions marketing, product marketing or related field, ideally within B2B SaaS. 

• Proven ownership of content across the funnel (not just blog production), including campaign content, thought leadership, enablement, and performance-based refreshes.  

• Experience with end-to-end content production, including web publishing, image management, and SEO best practices.  

• Hands-on, practical use of AI tools in content workflows (e.g., research, drafting, repurposing, personalization, workflow automation and/or analysis).  

• Strong writing and editing skills, with the ability to adapt tone, format, and depth by audience and channel.  

• Comfort working with data, performance metrics, and stakeholder feedback to guide content decisions.  

• Experience supporting demand generation, field marketing, and sales enablement through content, with strong cross-functional collaboration skills and the ability to manage multiple projects and stakeholders in parallel.  

It would be great if you had these to, but we’ll support you if you don’t:

• Experience contributing to the planning, execution, and delivery of integrated marketing campaigns. 

• Hands on experience building, configuring or refining basic AI agents. 

• B2B SaaS experience with enterprise or complex solutions. 

• Public sector or nonprofit content experience a plus

Position Overview:

As a Brand Marketing Intern based in Galway, you’ll play a key role in supporting Diligent’s local brand presence and employee experience, with a special focus on our partnership with the Galway International Arts Festival (GIAF). You’ll help bring this flagship cultural partnership to life through content creation and storytelling — from behind-the-scenes moments and on-site footage to short videos and employee reactions — ensuring the festival experience connects back to our people, culture, and brand.

You’ll also contribute ideas for employee engagement, brand visibility at the festival venue, and creative campaigns that reflect Diligent’s values. Working closely with the Senior Brand Manager and cross-functional teams, you’ll gain hands-on exposure to partnership collaboration, event support, and employer brand marketing in a fast-paced, highly collaborative environment.

Key Responsibilities

• Support the Senior Brand Manager (Galway) on internal communications, events, and creative brand initiatives.
• Assist in planning and delivering culture-building events that reflect Diligent’s values and strengthen employee connection.
• Contribute to content creation, messaging, and internal campaigns that enhance the overall employee experience.
• Help bring the Diligent brand to life through local partnerships, including Galway United and the Galway International Arts Festival.
• Gain hands-on experience across brand strategy, storytelling, and employer brand activation in a fast-paced, collaborative environment.

Required Experience/Skills

• Pursuing a degree in Marketing, Communications, Media, Business, or a related field.
• Strong written and verbal communication skills, with high attention to detail and creative thinking.
• Organised and proactive, able to manage multiple tasks and work effectively in a team-oriented, cross-functional environment.
• Comfortable using Canva and CapCut (or similar tools), with a demonstrated interest in branding, marketing, or storytelling (coursework, side projects, content creation).
• Previous involvement in university societies, volunteer work, event planning, community engagement, social media, or campus ambassadorship is a plus.
• Based in or near Galway and excited to bring enthusiasm, curiosity, and a proactive, hands-on approach to an on-site role.

Position Overview:

In this AI-focused GTM Enablement internship, you’ll work on real projects that directly impact how our global revenue teams operate. Your primary focus will be designing and building an internal AI-powered localization agent that helps teams around the world quickly adapt Commercial Plays and sales materials into multiple languages. You’ll partner closely with our AI mentor to shape prompts, workflow logic, and document standards, then test your agent with users and iterate based on feedback—ultimately shipping a tool that will be used globally. You’ll also develop an AI-assisted reporting workflow that turns session attendance and feedback into clear insights, trends, and “key takeaway” summaries that business leaders can easily consume and use.

Alongside these AI projects, you’ll gain hands-on experience in the day-to-day operations of a global SaaS go‑to‑market organization. You’ll support our GTM Enablement team with essential coordination and administrative tasks—such as scheduling enablement sessions, managing calendars, and keeping communications organized—while also helping maintain and improve our internal resource libraries (playbooks, FAQs, pitch decks, and more). This combination of strategic AI work and practical enablement support gives you a unique, end‑to‑end view of how product positioning, sales enablement, and performance measurement come together to drive commercial success.

Key Responsibilities 

• Support the development and delivery of enablement programs, resources, and training for GTM teams (Sales, Marketing, Customer Success, and Partners).
• Coordinate and execute enablement sessions (virtual and in-person), including managing attendee registration, communications, follow‑ups, and feedback surveys.
• Assist with core administrative support such as scheduling, calendar coordination, and general operational tasks to keep programs running smoothly.
• Lead and support AI‑focused projects that enhance automation and scalability across GTM Enablement workflows.
• Participate in special projects related to product launches, GTM strategy, and process optimization.

Required Experience/Skills 

• Tech‑savvy, curious, and comfortable experimenting with AI tools, automation platforms, or workflow builders.
• A strong communicator with excellent collaboration, organization, and attention to detail.
• Analytical, proactive, and eager to solve problems creatively.
• Able to work independently, manage multiple tasks, and operate confidently in a dynamic, fast‑paced environment.
• Prior exposure to AI (e.g., coursework, personal projects, or hands-on use of tools like GPT, Copilot, or other automation solutions) is a strong plus - but not required.

Preferred Experience/Skills 

• Prior exposure to AI (e.g., coursework, personal projects, or hands-on use of tools like GPT, Copilot, or other automation solutions) is a strong plus - but not required.

Position Overview

As a Solutions Engineer II at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they mitigate risk, perform audits, and operationalize compliance. You’ll act as a trusted advisor to senior stakeholders, translating Ethics & Compliance and broader GRC challenges into clear, compelling solutions that drive real business value. 

If you enjoy combining domain expertise, storytelling, solution design, and customer interaction, and want to move beyond traditional internal compliance roles into a commercial, customer-facing environment, this is a strong next step. 

Key Responsibilities

• Customer & Commercial Partnership 
  • Partner closely with Sales to support the full pre-sales lifecycle, helping customers understand how Diligent solves real-world compliance challenges. 
  • Deliver tailored, high-impact software demonstrations that clearly articulate business value - not just product features. 
  • Engage confidently with senior leaders across Legal, Ethics & Compliance, Governance, Risk & Audit teams. 
  • Translate customer pain points into clear solution narratives, including quantified outcomes and success criteria, that support deal progression and closure. 
  • Own the technical win in partnership with Sales, including managing evaluations, sandbox environments, and stakeholder questions.
• Solution Design & Thought Leadership 
  • Design and present solution architectures that align with customer objectives and regulatory environments. 
  • Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs. 
  • Collaborate with Product teams to provide customer and domain feedback on product enhancements. 
  • Lead structured discovery to map requirements to Diligent solutions, define POC/sandbox success criteria, and ensure proposed solutions are implementation-ready. 
  • Support marketing initiatives such as webinars, industry events, and thought-leadership content.
• Domain Expertise 
  • Apply practical compliance and governance expertise in customer discussions to frame challenges and guide solution design. 
  • Leverage familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations. 
  • Knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third-Party Risk Management, and Entity & Subsidiary Management.
• Technical & Integration Fluency 
  • Develop a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and integrations. 
  • Confidently whiteboard solution flows, data movements, and high-level architectures with both business and technical audiences. 

Required Experience/Skills

• 2+ years of experience in Ethics & Compliance, GRC or Legal (Corporate Compliance), either in a customer-facing role or within industry. 
• Experience working with SaaS solutions, or strong interest in transitioning into a commercial, customer-facing environment. 
• Strong executive-level presentation and communication skills, with the ability to simplify complex topics. 
• Comfortable partnering with Sales and contributing to commercial outcomes. 
• Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge. 
• Ability to speak German and/or French is a plus

Position Overview:

This internship offers a unique opportunity for you to own and improve the partner enablement experience at Diligent. Working at the intersection of operations, enablement, and applied AI, you will coordinate end-to-end partner certification experiences, ensure partners can easily access and use the latest enablement and go-to-market content, and support the operational backbone of our partner programs. By managing logistics, communications, and feedback loops, you will help deliver timely, organized certification journeys and clear, consistent outcomes for partners—directly impacting partner readiness and effectiveness.

In addition, you will explore and support AI-enabled enhancements to streamline certification workflows, localize content, and improve the overall learner experience. You will research and test AI-driven solutions, validate systems before partner launch, and recommend process improvements that reduce manual effort for the enablement team. Alongside this, you will contribute to broader partner program and enablement operations, including internal updates, engagement tracking, and coordination for partner-facing teams—ideal if you think in systems, love simplifying complexity, and want hands-on experience in enablement, partner programs, and real-world AI applications.

Key Responsibilities

• AI & Process Improvement: Contribute to the implementation and experimentation of AI capabilities within Academy to automate certification submissions, improve content navigation, and personalize the learner experience. Assist in identifying, prototyping, and testing AI-driven solutions (e.g., workflow automation, intelligent tagging, chat-based support, or personalized recommendations) to improve efficiency and partner engagement.
• Partner Program Support: Assist with the administration and coordination of partner enablement initiatives, including certifications and ongoing training for external partners. Support the use of AI tools to streamline partner communications, onboarding, and training workflows.
• Certification Coordination: Track, process, and report on partner certification results. Support the maintenance of accurate certification records in dashboards and help implement workflow improvements, including AI-assisted validation, reporting, and visibility enhancements.
• Content Access & Experience: Ensure partners have timely access to solution content and resources. Consolidate assets from multiple sources and support monthly update communications. Explore AI-based content organization, summarization, and recommendation approaches to improve relevance for partners.
• Continuous Improvement: Gather feedback from partners and internal teams to identify opportunities for process optimization and learner experience enhancements. Analyze trends and insights using AI or automation tools, and propose improvements that reduce manual effort and improve scalability.
• Cross-Functional Collaboration: Work closely with Enablement, Partner Operations, and Product teams to support key initiatives. Communicate findings, recommendations, and AI-driven improvement ideas to ensure alignment with business goals.

Required Experience/Skills 

• Analytical and process-oriented: Skilled at identifying inefficiencies, working with data/dashboards, and documenting processes to propose scalable improvements.
• AI and automation mindset: Curious about applying AI to real business problems, with hands-on experience using tools like ChatGPT, copilots, or no/low-code automation.
• Strong communicator and collaborator: Clear written and verbal communication; comfortable coordinating across teams and turning feedback into actionable insights.
• Execution-focused and accountable: Proactive, detail-oriented, and reliable, with strong follow-through on tasks such as tracking certifications and updating content while managing multiple workstreams.
• Customer- and partner-centric: Consistently considers the needs of internal and external stakeholders in decision-making and execution.

Preferred Experience/Skills 

• Fluency in Spanish or Portuguese a plus.

Position Overview

The Senior Field Marketing Manager (12-month Fixed Term Contract) is responsible for planning and executing integrated field marketing programs that drive pipeline and bookings for the UK & Ireland region (with a focus on Strategic and Enterprise segments). 

They act as a target account strategist and key partner to Sales, translating GTM priorities into regional campaigns, ABX motions, and events that generate demand, accelerate active opportunities, and support customer expansion. 

This role requires a mix of strategic planning, hands on execution, and data driven optimization, working closely with Sales, SDR/BDR, Demand Generation, Content, and Product/Solutions Marketing. 

Key Responsibilities 

• Pipeline generation & acceleration
  • Own regional pipeline and opportunity targets for defined segments (e.g., UKI Strategic/Enterprise) in partnership with Sales leadership. 
  • Design and execute integrated campaigns (email, events, webinars, direct mail, paid channels via central teams) mapped to the full buyer journey – from awareness to closedwon. 
  • Run ABX programs for top TAL accounts, aligning outreach, content, and events to buying committees and intent signals. 
  • Build programmes to reengage stalled MQLs and opportunities, improving MQL → Opp → Bookings conversion. 
• Field programs & events
  • Plan and deliver a regional field calendar of: 
    • Diligenthosted events (roundtables, workshops, executive breakfasts, user groups). 
    • Strategic third party events (trade shows, conferences, associations). 
    • Webinars and virtual experiences tied to priority plays and product launches. 
  • Own the end to end event lifecycle: 
    • Briefing, promotion, registrations, onsite execution, lead capture, and post-event followup. 
    • Partner with Sales and SDR/BDR leaders to ensure strong attendance, high quality meetings, and structured followup that converts into opportunities and bookings. 
• GTM alignment & stakeholder management
  • Work as a trusted advisor to Sales leaders in-region: 
    • Co-build target account lists and territory plans. 
    • Align on plays, messaging, and coverage across segments and industries. 
  • Collaborate with Product/Solutions Marketing to localise and land global narratives, sales plays, and thought leadership in the region. 
  • Partner with Demand Generation and Digital to secure digital air cover (email nurtures, content syndication, paid media, retargeting) for field programs and ABX motions. 
• Budget management & ROI
  • Own and manage the regional field marketing budget for assigned segments/territories: 
    • Build business cases for major investments. 
    • Track spend vs. plan at activity and quarter level. 
  • Measure and report on program performance: 
    • MQLs, opportunities, pipeline, bookings, and influence. 
    • Event and campaign ROI, with clear recommendations on what to scale, optimise, or stop. 
•  Data, process & martech
  • Use Salesforce and the marketing tech stack (e.g., Marketo/marketing automation, 6sense/intent, Outreach, Gong, ZoomInfo) to: 
    • Build and track campaigns. 
    • Monitor account engagement and signals. 
    • Support SDR/BDR sequencing and followup. 
  • Ensure clean campaign setup and lead routing, working with Marketing Operations to maintain reporting accuracy. 
  • Contribute to field marketing process improvements (playbooks, templates, reporting standards, post-event debriefs) across the broader team. 

Required Experience/Skills 

• 5+ years of B2B marketing experience, with at least 3+ years in field, ABM, or regional marketing roles.
• Bachelor’s degree in Marketing, Business, Communications, or related field, or equivalent experience.

• Proven track record of: 
  • Planning and executing integrated field campaigns and events that drive pipeline and bookings. 
  • Partnering directly with Sales leadership to co-own targets and build regional plans. 
• Strong understanding of B2B SaaS sales cycles and complex, multistakeholder buying journeys (ideally in governance, risk, compliance, or adjacent enterprise software). 

• Experience with: 
  • CRM: Salesforce (or equivalent). 
  • Marketing automation: Marketo, HubSpot or similar. 
  • Familiarity with ABM/intent tools (e.g., 6sense) and sales engagement platforms (e.g., Outreach, Salesloft) is a plus. 
• Ability to analyse performance data and convert insights into clear actions and recommendations. 

• Excellent project management and organisational skills; comfortable running multiple programs simultaneously across regions, segments, and stakeholders. 

• Strong written and verbal communication skills, including the ability to brief, influence, and present to Sales, Marketing, and leadership stakeholders. 

• Collaborative, team player who thrives in a fast paced, matrixed environment.
• Willingness to travel within the UK & Ireland and occasionally within EMEA for events, customer meetings, and internal planning sessions.