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IT Operations Helpdesk Administrator
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About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
We’re building a small remote IT Operations team in Vietnam to provide helpdesk and operational coverage during weekends and off-peak hours for a globally distributed company. We’re hiring three positions covering:
- Full weekend coverage (Saturday & Sunday, 24 hours) split across three 8-hour shifts
- Weekday shifts (one or two days per person, 06:00–14:00 ICT) covering Asia-Pacific business hours and bridging US/EU gaps
Schedules are coordinated across the team with flexibility to swap shifts as long as full coverage is maintained. Hours range from 24–32 per week depending on schedule.
These are hands-on roles splitting between reactive helpdesk support and proactive project work. During quieter periods you’ll have space for system improvements, maintenance, and new solutions.
Available Schedules (all times ICT/Vietnam)
Schedule A — 32 hours/week
Monday, Friday, Saturday, Sunday: 06:00–14:00
Schedule B — 32 hours/week
Tuesday, Wednesday: 06:00–14:00 | Saturday, Sunday: 14:00–22:00
Schedule C — 24 hours/week
Thursday: 06:00–14:00 | Saturday, Sunday: 22:00–06:00
Please indicate which schedule(s) you’re interested in when applying.
What You’ll Do
- First responder for employee IT support via helpdesk tickets, chat, and other channels.
- Troubleshoot issues across Windows, macOS, and Linux environments.
- Manage user accounts, access, and permissions through Okta, Active Directory, and Google Workspace.
- Administer SaaS platforms including CrowdStrike, Jira, Slack, and others.
- Handle zero-touch workstation deployment and remote endpoint management.
- Monitor systems and security tooling for alerts or events requiring escalation.
- Maintain support documentation and runbooks.
- Coordinate with vendors on hardware procurement, returns, and repairs.
- Take on project work — system improvements, automation, and new solutions during downtime.
You May Be a Good Fit If You Have
- Strong English proficiency, written and verbal. You’ll communicate with employees across multiple timezones via chat, tickets, and video calls.
- Experience in helpdesk, desktop support, or IT operations covering Windows, macOS, and Linux.
- Working familiarity with identity and access management — Okta, Active Directory, or similar.
- Comfort administering cloud-based platforms (Google Workspace, Jira, Slack, etc.).
- Familiarity with Linux servers and/or Windows Server environments.
- Some scripting ability (Bash, Python, or similar) or willingness to develop it.
- Basic understanding of cybersecurity principles — hands-on experience is a plus.
- Personal curiosity about technology — home labs, side projects, automation experiments, anything that shows you tinker and learn on your own.
Bonus
- SSO and provisioning protocols (SAML 2.0, SCIM).
- Endpoint management and zero-touch deployment tools.
- Networking fundamentals, VPNs, and firewall/routing concepts.
- A/V and telecom systems.
- Authorization and privilege management (LDAP/AD binding, least-privilege access).
Work Style
- Independent on weekends with escalation paths for critical issues.
- Weekday shifts overlap with the broader IT and security team for collaboration and handoffs.
- We value self-motivation, clear communication, and a genuine desire to grow your skills and step outside your comfort zone.
#LI-KG1
#LI-VIETNAM
#LI-INDIA
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Full Stack Engineer
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WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platform to employ financial strategies focused on market inefficiencies. Our teams work collaboratively to drive the production of alphas and financial strategies – the foundation of a balanced, global investment platform.
WorldQuant is built on a culture that pairs academic sensibility with accountability for results. Employees are encouraged to think openly about problems, balancing intellectualism and practicality. Excellent ideas come from anyone, anywhere. Employees are encouraged to challenge conventional thinking and possess an attitude of continuous improvement.
Our goal is to hire the best and the brightest. We value intellectual horsepower first and foremost, and people who demonstrate an outstanding talent. There is no roadmap to future success, so we need people who can help us build it.
Technologists at WorldQuant research, design, code, test and deploy firmwide platforms and tooling while working collaboratively with researchers. Our environment is relaxed yet intellectually driven. We seek people who think in code and are motivated by being around like-minded people.
- Develop and maintain full-stack web applications from concept to deployment
- Design and implement backend services, APIs, and database solutions
- Ensure application performance, security, and scalability across the stack
- Build responsive, interactive user interfaces using modern frontend technologies
- Participate in code reviews and provide constructive feedback to team members
- Stay current with emerging technologies and industry trends
- Troubleshoot and debug issues across the entire stack
- 5+ years professional software development experience across full stack systems
- Backend Capabilities: Experience building and maintaining server-side applications and services
- API Development: Experience designing, building, and consuming RESTful APIs
- Database Knowledge: Understanding of database design, query optimization, and data modeling
- Frontend Expertise: Strong knowledge of HTML, CSS, JavaScript, and modern frontend frameworks/libraries
- Web Architecture: Solid understanding of web application architecture, including client-server communication
- Cross-Browser Development: Ability to build applications that work consistently across browsers and devices
- Responsive Design: Knowledge of responsive design principles and implementation techniques
- Preferred Qualifications:
- Experience developing backend systems with Python
- Experience with modern JavaScript frameworks (React, Angular, Vue, etc.)
- Familiarity with state management solutions
- Experience with various API technologies and patterns
- Experience with containerization and deployment automation
- Understanding of CI/CD principles and tools
- Background in performance optimization for web applications
- Knowledge of accessibility standards and implementation
What We Offer:
- Competitive and attractive compensation package with clear career road-map – where you feel challenged everyday
- We offer a strong culture of learning and development: training courses, library, speakers, share and learn events
- Learn from who sits next to you! Working in WQ you are surrounded by smart and talented people
- Premium Health Insurance and Employee Assistance Program
- Generous time-off policy, re-creation sabbatical leave (based on tenure), Trade Union benefits for staff and family
- Team building activities every month: Local engagement events – Employee clubs: football, ping-pong, badminton, yoga, running, PS5, movies, etc.
- Annual company trip and occasional global conferences – opportunity to travel and connect with our global teams
- Happy-hour with tea break, snacks and meals every day in the office!
#LI-VP1
By submitting this application, you acknowledge and consent to terms of the WorldQuant Privacy Policy. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including the rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction.
Copyright © 2025 WorldQuant, LLC. All Rights Reserved.
WorldQuant is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, creed, religion, sex, sexual orientation or preference, age, marital status, citizenship, national origin, disability, military status, genetic predisposition or carrier status, or any other protected characteristic as established by applicable law.
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