Overview: 

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our Athens office.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen  
• Meet the Guidepoint Teams!
  • Hiring Manager Interview  
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are: 

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.  

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects 
• Work with Project Managers and other team members across London and Dusseldorf to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor of Science degree (ex. Public Health, Biology, Neuroscience, Chemistry)
• Previous internship/volunteering/extracurriculars/research lab experience

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven 
• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Fluency in English and knowledge of additional languages (French, Spanish, German, etc.) is preferred
• Demonstrated ability to work both individually and as part of an international team

What We Offer:

• Competitive compensation
• Private health insurance
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Casual work environment
• Summer and winter team events

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-PD1

#LI-hybrid

What Is The Role:

As part of the Platform Engineering department, the Traffic team is crafting, building, and improving the multi-cloud platform at scale for Elastic Cloud Hosted and Serverless. We grow and mature our distributed network services and solutions for multiple cloud service provider platforms. We are built on Kubernetes, Go/Scala, and custom orchestration architectures. In your daily life with us, you will participate in coding, innovating technical designs, crafting solutions, improving resilience, and prioritizing security, bug fixes, and features. For example, Debugging Azure Networking for Elastic Cloud Serverless is part of our efforts, and we want your experience to contribute to a truly exceptional customer experience!

What You Will Be Doing:

• Taking an engineering approach in leading technical initiatives for automating network engineering efforts to guarantee the reliability of the global Elastic infrastructure. .
• Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, codebases, tooling and automations.
• Collaborating in an environment with an inclusive approach, and focusing on operational perfection which uplifts others.
• Preventing repeated customer impact in response to major incidents and prioritised problem management. Our on call rotation is spread well, and we address complex customer concerns too.

What You Bring:

• 10+ years in Software Engineering with product success in delivering Cloud network solutions. You collaborate with engineers as an authority in identifying, implementing and delivering solutions. Experience in public cloud, Go and managed Kubernetes services is advantageous.
• Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. We want to hear about your customer first approach in solving operational problems for both today and the future.
• Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. Examples of working in distributed teams or working remotely is desirable.

Bonus Points:

You don't need to have all of these items, but these represent the types of work you will do as a Software Engineer at Elastic.

• You have designed and built a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform
• You have built Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it.
• You have written product features or functions in Golang or other programming languages.
• You have worked with containerized services (such as Docker.)
• You have proven results in leading and improving cross-team engineering initiatives.
• You have experience in system administration with professional skills in Linux on distributed systems at scale.
• You have diagnosed or designed, implemented and created solutions with the Elastic Stack.
• You are experienced in a self-organizing and sharing in a globally distributed team environment.
• You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring.

Why Cast AI?

Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.

The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.

Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.

Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. 

Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.

Join us as we build the future of autonomous infrastructure.

About the role

Databases are notoriously hard to optimize—with 350+ configuration parameters in PostgreSQL alone, even experienced engineers struggle to find the right settings. Have you ever dreamed about a database that continuously self-optimizes itself in the background, so you can focus on what really matters: building great products?

Sometimes your queries slow down and it's not immediately clear why. Imagine a system that proactively detects performance degradation, analyzes the root cause, and automatically improves your queries and indexes for you—creating pull requests with the exact optimizations needed.

CAST AI is seeking a skilled senior software engineer with expertise in databases and interest in understanding the underlying technology that makes them work. Knowledge of implementation details around transactions, wire protocols, WAL, indexes, query planning, and other fundamental database features will enable you to build a product that automates what's traditionally been manual and complex.

You'll work on a greenfield project with high impact, creating intelligent systems that make database optimization effortless for our customers.

This is a location-specific opportunity. We are currently accepting applications from candidates residing in the following European countries: Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, and Ukraine.

Requirements:

• Experience working with and troubleshooting PostgreSQL and/or MySQL in production environments
• Experience troubleshooting database-related issues in one of your previous roles—whether as a DBA, backend engineer, SRE, or any position where you've debugged slow queries, optimized indexes, or resolved production database problems
• Strong programming skills in Go and/or C++
• Strong problem-solving skills and the ability to troubleshoot complex issues in a production environment
• Strong written and verbal communication skills in English
• Ability to work independently and collaboratively within a team
• Startup mindset: adaptable, proactive, and comfortable with ambiguity
• A proactive, problem-solving mindset with a "yes we can" attitude

Here are some of the tools we use daily:

• Mostly Golang with C++ in the most critical data pathways
• Extending Envoy with custom network filters
• ClickHouse and PostgreSQL for business metrics
• GRPC and REST APIs
• GitLab CI with ArgoCD as our GitOps CD engine
• Prometheus, Grafana, Loki, and Tempo for observability
• Deployment charts are written in Helm.

Responsibilities:

• Design, build, and operate database optimization services in Go and C++.
• Develop features for query analysis, index recommendations, and automated performance tuning that deliver measurable database cost savings.
• Extend and maintain integrations with PostgreSQL and MySQL protocols, cloud database services (RDS, Cloud SQL, Azure Database).
• Implement query parsing, plan analysis, and recommendation algorithms that identify optimization opportunities.
• Develop monitoring and alerting systems for database performance metrics, connection health, and cost tracking.
• Shape public and internal APIs with an eye for simplicity and developer experience.
• Participate in design reviews, code reviews, and occasional customer deep‑dives.

What’s in it for you?

• Competitive salary (€6,500 - €9,000 gross, depending on the level of experience)
• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
• Equity options.
• Private health insurance.
• Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
• Spend 10% of your work time on personal projects or self-improvement. 
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Annual hackathon to spark new ideas and strengthen team bonds.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.

#LI-Remote

Location: Come and join us in Athens or Thessaloniki!

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week, with most shifts being 23:00-07:00

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Triage issues and escalate them when necessary
• Cooperate with other departments to assist inside projects and resolve technical issues

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 
• The ability to speak, read and write Greek and English, any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

Location: Come and join us in Athens or Thessaloniki!

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via calls, emails and messenger platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Triage issues and escalate them when necessary
• Cooperate with other departments to assist inside projects and resolve technical issues

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support 
• The ability to speak, read and write German and English, any other language is a plus - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.