Are you a strategic thinker with a talent for solving problems and driving tangible business outcomes?  Do you thrive in roles where you get to obsess over consumer business growth and provide data driven insights? If this sounds like you, then we’d love to chat!

As Strategy & Operations Manager, you are responsible for driving efficient growth by providing data driven support in shaping and optimizing our global growth and marketing strategies. Your focus will be on various consumer topics such as customer acquisition, user activity, user retention, and new verticals adoption, on a global level.

Collaborating closely with Marketing Leadership and various stakeholders across the company, you will have the opportunity to obsess over our consumer growth, identify investment opportunities, and help ensure efficient allocation of spend to maximize our ROI, through rigorous monitoring of our key performance metrics.

Your ability to blend analytical problem-solving with business acumen and creative strategic thinking will be critical in steering our company toward sustained long-term success.

What you’ll be doing

• Collaborate with key stakeholders to drive our Growth and Efficiency OKRs, focusing on areas such as New Customer Acquisition, Retention, User Activity, and Cost Per Acquisition (CPA)
• Evaluate the impact of selected marketing tactics, track our brand performance and develop our marketing funnel strategies (e.g. to improve the awareness and consideration of Wolt)
• Facilitate weekly business review meetings and collaborate daily with Regional Marketing Directors and Regional Heads of Strategy & Planning
• Provide data driven insights for the allocation of our marketing budget across various channels, funnel stages and incentives, both online and offline, in order to optimize the growth of the platform
• Manage global Business Development projects, such as building new investment frameworks and scaling them across the markets
• Lead and coordinate global acceleration initiatives driven by the growth and marketing teams to help ensure consistent execution, impact and follow-up
• Facilitate knowledge exchange and maximize performance by collecting and sharing best practices across different regions and markets

 Our Humble Expectations

• You have 4+ years of work experience within similar industries, consulting, investment banking, technology or related. Experience from e-commerce, digital marketing as well as growth strategy is a plus.
• You enjoy solving problems, you are comfortable with data and have solid analytical skills and are experienced with online analytical tools (SQL a plus)
• You have experience in forecasting, financial planning & budget allocation
• You have an analytical approach when using data to design, develop and execute marketing strategies
• You have excellent Excel and data handling skills
• You have strong attention to detail and ability to own a project, work independently and ask for guidance when needed
• You do not shy away from getting your hands dirty, building and testing - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done
• You communicate clearly and concisely in written and verbal comms and are fluent in English

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

We are looking for a Football Trader to join our team. The Trader will be responsible for the life-cycle of odds: from pre-match creation to in-play trading. This will involve ownership of designated competitions, pricing of in-house markets, management of markets, trading live matches, and risk management across our platform. This role combines data analysis, market awareness, and real-time decision-making to optimise trading performance and manage financial exposure.

The successful candidate should have a hunger to drive our betting offer forward coupled with a data driven approach. They should have a strong knowledge of football, sports betting markets and statistical analysis, with the ability to react quickly in fast-paced live environments.

What you'll be doing:

• Set up, price and manage a range of football markets across domestic and international competitions for both Pre Match and In Play
• Compile odds for a range of player and stats-based markets that include Shots, Fouls, Tackles, and Offsides
• Monitor and adjust odds based on market activity, team news and liabilities whilst assessing and reacting to sharp betting patterns
• Manage a diverse range of in-play football markets during live matches using the in-house soccer model - Corners, Cards, Stats and Player markets
• Ensure markets remain competitive while maintaining profitable margins
• Monitor trading tools and feeds to maintain accurate and timely market updates
• Active collaboration with Risk teams when necessary
• Conduct analyses of the markets and competitions you are responsible for - betting trends, customer behaviour, and market performance
• Work closely with quantitative analysts, product teams, and risk teams to improve trading models, tooling and platform functionality

What we are looking for:

• Strong knowledge and passion for football, including major leagues and competitions
• Experience in sportsbook trading and betting operations
• Ability to make fast, accurate decisions under pressure
• Solid understanding of probability, odds calculation, and betting markets
• Proficiency in Excel and Google Sheets and trading platforms; knowledge of Python/R is a plus
• Ability to work shifts including evenings, weekends, and major football events

Desirable Qualifications

• Degree in Mathematics, Statistics, Economics, Data Science, or a related field
• Previous experience with in-play trading systems or automated trading tools
• Knowledge of multiple sports betting markets (Totals, Player Props, Stats markets etc.)

The Global Marketing team at Wolt is looking for a senior growth marketer to own and scale our owned and paid channels across the North region. This is a high-impact role with real autonomy: you’ll shape the product marketing roadmap, steward a multi-million-dollar media budget, and directly influence Courier Acquisition at a global scale.

If you’re motivated by ownership, complex growth problems, and the opportunity to turn data into decisive action, this role is built for you.

What you’ll do

In this role, you’ll be accountable for performance end to end—from strategy to execution:

• Own weekly media budget optimization in close partnership with Data Science / ML, Analytics, Finance, and Supply & Demand teams

• Lead media buying strategy across a large, always-on paid channel portfolio while launching high-impact, time-bound campaigns as market conditions shift

• Partner with agencies and in-house teams to hit aggressive growth targets efficiently, balancing scale, efficiency, and experimentation

• Design and run rigorous testing frameworks across the funnel, including creative and copy A/B tests, incrementality testing, audience segmentation, placements, and retargeting strategies

• Build forecasts and budget recommendations, then quickly adapt tactics based on performance signals and learnings

• Translate complex performance data into clear recommendations for senior stakeholders and cross-functional partners

What we’re looking for

• Deep experience balancing brand and performance marketing objectives at scale

• Strong understanding of both online and offline media buying, ideally within job search, recruiting, or similar high-volume marketplaces

• Demonstrated ability to synthesize data, make confident data-driven decisions, and apply the “art” of media strategy where measurement has limits

• Proven track record of building and executing structured channel- and tactic-level testing programs

• Clear, concise communicator—able to distill complexity and influence stakeholders at all levels

• Thrives in fast-paced environments, with strong prioritization skills and a bias toward action and ownership

Nice to have

• Experience working both in-house and with external agencies

• Hands-on experience managing performance channels in Skai

Let’s discuss the role

At Wolt, we create technology that brings joy, simplicity, and opportunity to the neighborhoods of the world. Founded in 2014 with restaurant food delivery, we have since expanded to deliver (almost) everything – from groceries to flowers, toys, books, and beyond. Today, Wolt operates in over 500 cities across 32 countries, and since joining forces with DoorDash in 2022, we’ve been growing faster than ever.

Our mission is to make local commerce effortless. For customers, that means quick and reliable delivery of the things they need. For our partners, it means new growth opportunities. For our couriers, it means meaningful earnings with flexibility. Working at Wolt is exciting, challenging, and rewarding – the perfect place for a self-starter who thrives in a dynamic environment and wants to make an impact.

As our new Account Development Specialist, you’ll play a key role in growing our portfolio of restaurants and helping our existing partners succeed on the Wolt platform. You’ll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams.

What you’ll be doing

• Business Development – Discover, map, persuade, and seal top-notch partnerships for Wolt, playing a pivotal role in expanding our business and securing profitable deals as a dedicated field sales specialist.
• Sales Growth & Performance – Drive and manage month-over-month sales growth of entrusted venues by improving performance through KPI measurement, detailed analysis, and frequent quality and satisfaction checks.
• Partner Growth – Drive the commercial growth of existing restaurant partners by delivering strategic, data-driven performance insights and top-tier consultation.
• Portfolio Management – Oversee a portfolio of restaurant partners, ensuring value creation across all stakeholders: partners, customers, couriers, and Wolt.
• Performance Optimization – Use data insights to identify opportunities for partners, propose tailored campaigns, and provide high-level consultation to boost results.
• Relationship Building – Act as the key contact for appointed accounts, maintaining strong communication, running regular business reviews, and supporting expansion opportunities.
• Team Well-being – Foster a positive, supportive work culture where people feel valued, engaged, and motivated to grow.
• Cross-Functional Collaboration – Ensure smooth communication across functions to align goals and optimize partner performance.
• Hands-On Approach – Contribute to building new structures and processes in a growing market, embracing the start-up mindset of rolling up your sleeves when needed.

Our humble expectations

• Experience – strong commercial experience within business development, account development, field sales or related roles. Experience in FMCG, field sales, e-commerce, or marketplaces is a plus.
• Academic Background - Bachelor’s or Master’s degree in Business, Marketing, Sales, E-Commerce, or a related field is a plus.
• Analytical Thinking – A strategic mindset combined with strong numerical ability to interpret complex data sets and influence decisions at scale.
• Project Management – Skilled in stakeholder management and process implementation, with a structured approach to delivering impact.
• Communication – Excellent interpersonal and business communication skills, with the ability to influence and inspire diverse stakeholders.
• Ownership – Proactive, structured, and detail-oriented with a high sense of responsibility and ambition.
• Collaboration – Team player with a service-oriented mindset and a “can-do” attitude.
• Languages – Fluent in both Greek and English.
• Driver license - This is a mandatory requirement.

What we offer

• ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
• 💸 Strong remuneration package– A highly competitive compensation package, including base salary and variables.
• 🚗 Mobility – Company car is provided for your commute to partners.
• 📈 Career Growth – Opportunities to learn and develop within Wolt.
• 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
• 💻Work equipment - We set you up to success with our cutting-edge, work equipment.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

In the Wolt Ads team, we’re on a mission to help our partners grow their businesses. Wolt Ads helps our partners get closer to their ideal customers by offering high visibility for their brand, business, and products across our app and beyond. With more engagement, more customers, and more sales, Wolt Ads really delivers.

Job Description

At Wolt we partner closely with the world’s leading Consumer Packaged Goods (CPG)  companies. We are looking for a Senior Account Manager - CPG Partnerships to work with our brand partners & provide massive value to our customer base through the brands they love. This is a high-impact, Individual Contributor role that will contribute to building profitable business models touching all of Wolt’s sales channels.  This role requires cross-functional collaboration across the business; you will need to be able to work with our local team and our global ads operations team. Success will come from the ability to leverage our (huge) database to execute commercial initiatives, conduct long-term joint business planning, and provide world-class service to the world’s largest consumer brands.

What you’ll be doing

• Ad + Promo Sales:  CPG partners create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing 
• Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, Wolt, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow.
• Plan Execution: Our team likes to get its hands dirty. You’ll work closely with local teams and our global ads operations teams to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows.
• Market Insight & Data-Driven Analysis:  We have industry-leading first-party data on billions of transactions, stored on Snowflake databases accessed via Looker. Leverage market knowledge and data analytics to create actionable dashboards, KPIs, and insights for our business partners. 

Our humble expectations

• Relevant Experience: Previous global enterprise sales or account management experience. Proven ability to create incremental value for partners in a self-driven manner. 
• Languages Proficiency: Fluent in Greek and English.
• Industry Knowledge: Understanding the CPG (Consumer Packaged Goods) and e-commerce, platform industry is essential. Experience in the Ads industry is a major plus.
• Presentation & Communication Skills: Proven ability to create compelling presentations and deliver them effectively to C-level executives, combined with excellent communication skills.
• Analytical Skills: Advanced ability to leverage data to uncover trends, generate insights, and inform strategic decision-making. Proficiency in analyzing complex datasets, developing actionable business recommendations, and presenting findings in clear, impactful formats is essential. Expertise in Excel and crafting data-driven presentations is required.
• Attitude: Ownership and Entrepreneurial Mindset – Take full ownership of your work and excel in a fast-paced, dynamic environment. We value individuals with an entrepreneurial spirit who are adaptable, resourceful, and proactive in driving growth and delivering results.
• Other: Eligible to work in the country where the job is posted and willing to travel when necessary.

What we offer

At Wolt, you get the best of both worlds: the dynamic energy of a scale-up with a highly sought-after product, combined with the stability of a well-established company with strong owners and a long-term outlook.

• A unique opportunity to join a growth journey where your ideas about the direction of the company are welcome, and where you can contribute to developing new tools and ways of working
• A Competitive Salary Package and Benefits 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads

We’re looking for a Regional Lead, Ads & Promotions to drive performance across our South region (a cluster of key European markets).

You’ll own how Ads & Promotions perform in your region — from revenue and adoption to execution. This is a high-impact role where you’ll turn strategy into action, scale what works, and help build a consistent, high-performing business across countries.

What you’ll be doing

• Own Ads & Promotions performance across your markets, including revenue, adoption, and key commercial KPIs
• Translate strategy into execution by aligning local teams, setting clear targets, and driving weekly performance follow-ups
• Improve how markets sell and scale Ads & Promotions — across both enterprise accounts and SMB / long-tail merchants
• Partner closely with Product, Marketing, and Ops to launch new ad formats, promo tools, and improve adoption of existing solutions
• Build and roll out playbooks and ways of working that reduce performance gaps across markets
• Identify growth opportunities and performance issues using data, and take action to improve results
• Work cross-functionally to drive execution across multiple stakeholders, without direct ownership of all teams

🧠 What we’re looking for

Must have

• 8–12+ years experience in marketplaces, AdTech, Retail Media, or similar
• Proven track record of driving revenue across multiple markets
• Strong commercial mindset with focus on growth and performance
• Experience working across Sales, Product, and Operations
• Data-driven with strong problem-solving skills
• Comfortable in fast-paced, evolving environments

Nice to have

• Experience in retail media, food delivery, or marketplace businesses
• Exposure to self-serve platforms, promotions, or CRM
• Experience scaling SMB / long-tail segments
• Familiarity with AI-driven tools or automation

📈 What success looks like

• Your region consistently meets or exceeds revenue targets
• Strong improvements in adoption, conversion, and productivity
• Reduced performance gaps across markets
• High adoption of new products and initiatives
• Execution becomes scalable and predictable

🌍 Why this role matters

We’re scaling Ads & Promotions into a key growth engine for Wolt globally.

You’ll play a critical role in:

• Driving our $400M+ Ads & Promotions ambition
• Building scalable ways of working across markets
• Turning strategy into consistent, repeatable execution

🤝 Why join Wolt?

• Own a high-impact, multi-country business
• Work at the intersection of Ads, Promotions, AI, and marketplace growth
• Be part of building a category-defining retail media network
• Collaborate with strong teams across Product, Data, and Commercial

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads

We are currently looking for a new Product Support Operator to join our team! Cooperating with the rest of the team, you will provide your expert support and ensure all of our online-related software product issues get resolved and documented.

What you'll be doing:

• Providing technical support for our online software products, be they developed by internal development teams or third-party suppliers
• Supporting Helpdesk and IT field teams
• Documenting product issues and creating Incident reports
• Announcing scheduled maintenance and providing necessary support during maintenance
• Updating Product support procedures to ensure internal and provider SLA provisions are met
• Product performance monitoring and testing
• Collecting product data, analysing it and producing technical metrics and statistics for market use

We're looking for someone with:

• Customer and/or product support experience
• Proficiency with Microsoft Office tools
• Experience working with issue tracking tools (e.g. JIRA, Teamwork, Trello etc.)ls
• Fluency in English language
• Great communication skills, professionalism and an affinity for teamwork
• No issue with working in shifts
• High levels of adaptability to demanding situations and time constraints
• Base in Athens

Let’s start with the role:

As an Affiliate Executive, you will play a key role in driving Betano’s international growth by scaling and optimizing our affiliate channel and various digital marketing partnerships (including content). You will join a dynamic, fast-growing marketing team and work closely with the Performance marketing team to deliver measurable, value-focused outcomes across Germany, Denmark, and Bulgaria, with a strong emphasis on the German-speaking market. This is a hands-on, performance-driven role centered on partner acquisition, commercial optimization, digital marketing and data-led decision-making.

• Actively collaborate as part of the Performance Marketing team, contributing to weekly and monthly performance reviews, planning sessions, and optimization meetings;
• Support the Affiliate & the broader Performance Marketing team with reporting, content optimization initiatives, and partner activations;
• Monitor current affiliate partner performance and analyze their activity across all digital placements, including content positioning, visibility, and promotional prominence;
• Onboard and scale new affiliate and relevant partnerships through commercial negotiations, deal structuring, and performance-based agreements;
• Own and optimize affiliate performance across assigned markets, ensuring ROI-positive growth and scalable acquisition;
• Monitor market trends and industry developments within the affiliate and iGaming ecosystem;
• Develop and maintain weekly, monthly, quarterly, and annual performance reports, tracking KPIs such as Cost, Impressions, Clicks, CPA, Revenue, LTV, and conversion efficiency;
• Identify and analyze affiliate performance trends and deliver actionable insights, forecasts, and recommendations to stakeholders;
• Provide proactive account management by tailoring promotional mechanics to maximize partner performance;
• Execute and optimize market-specific affiliate campaigns aligned with local audience behavior and regulatory requirements;
• Own affiliate CRM management & manage affiliate tracking, ad-serving, and campaign attribution platforms to ensure accurate performance measurement;
• Ensure all affiliate activity adheres to local regulatory frameworks across Germany, Denmark, and Bulgaria;
• Build and maintain long-term, performance-focused relationships with high-value affiliate partners;
• Identify and execute ad-hoc growth opportunities based on performance data and market demand.

What you’ll bring:

• Bachelor’s degree in Marketing, Business Administration, Management, or a related field (a Master’s degree is a plus);
• 2+ years of proven experience in Performance Marketing or Affiliate Marketing, preferably within iGaming;
• Excellent written and verbal communication skills in English;
• Professional proficiency in German, or native-level fluency, is a strong plus;
• Strong understanding of affiliate, influencer, and performance marketing models;
• Extremely numerate with a superb understanding of cost control;
• Great sales, negotiation, and problem-solving skills;
• Advanced proficiency in Excel and Google Sheets for data-driven decision-making;
• Strong understanding of commercial models and local market dynamics;
• Strong understanding of brand awareness and market expansion strategies.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support 
• #LI-Hybrid
• #LI-DK1

Let's start with the role

As our Affiliate Team Manager for LATAM, you will own the strategic direction and commercial performance of Betano's affiliate ecosystem across the region, with direct responsibility for Spanish-speaking LATAM markets and a dotted-line remit over Brazil.  Leading a team of Affiliate Managers, you will set the regional agenda, design the commercial framework, and drive scalable, compliant, ROI-positive growth across one of Kaizen Gaming's most strategic geographies. 

• Own the LATAM affiliate strategy end-to-end, setting regional priorities, commercial models, and growth targets aligned with Kaizen Gaming's broader market ambitions.
• Lead, coach, and develop a team of Affiliate Managers across LATAM, establishing clear performance standards and operating cadence.
• Provide dotted-line support over the Brazilian affiliate operation, ensuring alignment on strategy, commercial frameworks, governance, and performance benchmarks.
• Design and negotiate complex commercial agreements.
• Drive performance optimization across the regional portfolio, holding accountability for main KPIs at country and portfolio level.
• Partner with Country Managers to translate market-level strategy into affiliate execution, and act as the regional commercial authority on affiliate matters.
• Build and govern the regional tooling and process stack: affiliate platforms, attribution and tracking, BI and reporting, fraud prevention, and compliance tooling.
• Own affiliate compliance and risk management across LATAM, working with Legal and Compliance to ensure adherence to local regulatory frameworks and embedding safeguards against reputational, regulatory, and financial exposure.
• Establish regional governance: contract standards, approval thresholds, payment controls, audit trails, and onboarding protocols.
• Lead senior partner relationships, top-tier affiliates, content partners, strategic networks and creators.
• Integrate affiliates department with the wider digital marketing ecosystem to identify cross-channel leverage and avoid cannibalisation.
• Deliver regional performance reporting and insights to executive stakeholders, translating data into clear commercial decisions and forward-looking plans.
• Monitor the competitive landscape, regulatory shifts, and market-specific dynamics across LATAM, and translate signals into strategic moves.

What you’ll bring

• A degree in Marketing, Business Administration, Management, Economics, or a related field (Master's degree a plus).
• 6+ years in Affiliate and/or  Performance Marketing, with at least 2 years in a leadership or senior individual-contributor capacity owning regional or multi-market scope. iGaming experience is strongly preferred.
• Proven track record of managing and developing teams of affiliate or performance marketing professionals.
• Deep expertise in affiliate commercial models and the ability to design, negotiate, and defend complex deal structures.
• Strong digital marketing breadth,  fluency across SEO, paid media, influencer, content partnerships, CRM, and attribution, with the ability to position affiliates within the wider acquisition mix.
• Technical command of the affiliate tooling stack: affiliate platforms, tracking and attribution, MMP integrations, BI/reporting, fraud prevention, and compliance tools.
• Demonstrated experience embedding fraud prevention and compliance controls into an affiliate operation at scale.
• Commercial maturity and legal sensitivity in contract negotiation, with a habit of formalising agreements in writing and managing financial and regulatory exposure proactively.
• Strong analytical foundation, advanced Excel/Sheets, comfort BI tools (Looker, Power BI) and the ability to drive decisions from data.
• Native-level English proficiency; Spanish and/or Portuguese a significant advantage.
• Experience operating across LATAM markets; working knowledge of the Brazilian market is a strong plus.
• Executive presence, strong stakeholder management, and the ability to operate credibly with Commercial, Country Managers, Legal, Compliance, Finance, and senior Marketing leadership.

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-NG1

Let's start with the role

• Manage and nurture existing partner relationships;
• Identify and build new strategic partnerships, aiming to establish mutually beneficial agreements with potential partners;
• Develop and maintain the RNG product roadmap for the casino offering, applying critical analysis to assess potential benefits, challenges, and logistics.;
• Improve and optimize bonus spend, elaborate a monetization strategy of the website, and sign additional commercial agreements with providers regarding marketing contributions;
• Developing the strategies for bespoke and exclusive games;
• Communicate effectively with Casino providers to get exclusive prereleases and branded casino games;
• Provide Marketing and CRM teams with guidelines regarding exclusive games and agreed promotions;
• Proactively seeking opportunities, analyzing and monitoring new markets for potential expansion, proposing recommendations for MVP launches to casino providers;
• Participate in Quarterly Business Reviews (QBRs) with all the suppliers, ensuring all agreed actions and improvements are implemented;
• Collaborate closely with the Head of Products and Tech teams on continuous improvements and innovation to the Casino and Live Casino Products.
• Coach, mentor, and support other team members to foster knowledge sharing and development.

What you’ll bring

• Proven experience as a Casino Partnership Account Manager or similar role in the iGaming industry;
• Demonstrable track record of negotiating and closing partnership deals;
• Strong commercial awareness with the ability to identify and develop opportunities;

Let's start with the role:

We seek a highly motivated and results-driven Gaming Partnerships Specialist to join our team. In this role, you will play a key part in shaping and delivering our gaming proposition across the markets we operate in, working alongside the Senior Gaming Partnerships Manager to develop innovative products and impactful promotional campaigns. Collaborating closely with CRM, Marketing, and other cross-functional teams, you will leverage player data and market insights to craft tailored strategies that drive engagement, retention, and growth. With a passion for the gaming industry and a strong analytical mindset, you will help ensure our gaming offering remains competitive, compelling, and continuously evolves to meet player needs.

• Support the Senior Gaming Partnerships Manager in the development of new gaming products and promotional campaigns;
• Demonstrate a strong understanding of the online casino space, with a proven track record of success in CRM and account management roles;
• Liaise with CRM HQ and local CRM teams, leveraging player data across countries and segmentation techniques to tailor communication and marketing efforts to different player personas, ensuring the right message reaches the right audience at the right time;
• Conduct market research to identify trends, customer preferences, and opportunities for innovation;
• Collaborate with cross-functional teams to ensure smooth execution of gaming campaigns; Regularly analyze player behavior, engagement metrics, and conversion rates to identify trends, opportunities, and areas for improvement;
• Monitor the performance of gaming propositions and provide feedback to drive continuous improvement;
• Support the preparation of reports and presentations that summarize market insights and proposition performance;
• Assist with budget management and reporting for gaming propositions;
• Continuously monitor the competitive landscape, provide feedback to the team, and contribute to effective product development.

What you will bring:

• 2–3+ years of experience in the online casino industry (CRM, Partnerships, or Proposition roles);
• Strong understanding of promotional mechanics and campaign execution;
• Knowledge across the full spectrum of gaming products, including RNG, Live casino, lottery, and bingo, is a must;
• Experience working cross-functionally with multiple stakeholders (local markets, product, finance)
• Excellent coordination and organizational skills;
• Good analytical mindset (comfortable tracking performance and costs, such as bonus caps);
• Fluency in English (written and spoken);
• Experience with Jira or similar project management tools is a strong advantage.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support 
• #LI-Hybrid
• #LI-DK1

Let's start with the role

As our SEO Manager (Maternity Cover), you will lead the day-to-day and long-term SEO strategy for Kaizen Gaming’s international markets. You will drive organic growth (non-branded) and registrations by bridging the gap between internal departments and external agencies.

• Strategic Oversight: Implement and adapt our SEO strategy across diverse regions, from Europe to North and South America.
• Technical & AI Leadership: Supervise in-depth audits while staying ahead of AI Overviews (AIO) and evolving ranking factors.
• Data-Driven Reporting: Use Looker Studio and deep-dive analysis to monitor performance variances and provide actionable insights for Product Managers.
• Collaboration: Work closely with content creators, developers, and designers to ensure our "health score" remains industry-leading.

What you’ll bring:

• Minimum of 4 years of relevant professional experience 
• Academic background in a technical field; marketing studies or certifications are considered a plus
• No prior people management experience required
• Near-bilingual proficiency in English (written and spoken)
• Industry experience is not mandatory; experience in regulated industries will be considered an advantage

Kaizen Gaming Perks

• 🕑 Hybrid way of working;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Hybrid
• #LI-NG1

The International Marketing Assistant plays a key role in amplifying Sony Music’s international roster in the local market through effective promotional activations, innovative content strategies, and strong cross‑functional collaboration. The role is responsible for developing and executing promotional activities, data‑driven social media initiatives supporting promotional campaigns across media channels and ensuring high-impact digital presence aimed at driving audience growth, engagement, and commercial performance for the international roster.

***Proficiency in spoken and written English at an advanced level is required for this role.

Disclaimer: We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. However, please keep in mind that this doesn't guarantee immediate placement or communication.

A day in the life:

The Paid Media Senior Strategist is responsible for owning the execution, performance, and growth of their marketing service within their book of business. They service the most complex, enterprise-level accounts, and are highly regarded for their mastery over Paid Media advertising. The Senior Strategist is exceptional at working under pressure and navigating probing client questions, difficult conversations, roadblocks, and account issues. On top of their Paid Media knowledge, the Senior Strategist has an understanding of cross channel strategy and how their service impacts the broader media mix. They are oriented towards the clients’ business success, tying their efforts to the greater business goals, and are able to communicate effectively with Executives. They are responsible for owning reporting, optimizations, client communication, and execution of  all aspects of campaign creation and management, sometimes with the support of a Specialist. The Senior Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis, and has a strong understanding of their service’s strategy and the levers to pull to drive performance.

Responsibilities:

• Enterprise-level account campaign management, including daily optimizations, campaign creation, and high-level strategy ownership
• Provide intelligent analysis, interpretation, and action plans based on campaign performance data and data from client-specific source of truth (e.g. GA, Shopify, etc.)
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve campaign performance against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Seek to utilize available AI and outsource resources to assist in workflow wherever possible
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 4-5 years of digital marketing experience. 3+ years in agency setting
• Minimum 4 years of hands-on experience with Search Engine Marketing
  
  • Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, ad copy development on large, enterprise-level accounts
  • Significant campaign management experience in 3 or more of the following additional campaign types:
    
    • Performance Max
    • Standard Shopping
    • YouTube Ads
    • Display Advertising
    • Local campaigns
    • Bing Ads
• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Expert knowledge of funnel marketing and paid media’s place in the marketing funnel
• Strong ability to formulate meaningful insights from marketing data, going beyond the stat and telling the story
• Other skills required:
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Self-motivated individual with a strong desire to succeed. 
  • Excellent interpersonal skills.
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs):

• $13.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 4-6 Accounts (complex/large accounts in the top 100 of the agency)

Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

_{We are seeking a dynamic Talent Partner to lead our leadership hiring initiatives at the Super Technologies Group. In this pivotal role, you will collaborate closely with executive leadership to identify, attract, and secure top-tier talent that aligns with our strategic objectives. Your expertise in executive hiring will be crucial in shaping our leadership team and driving the growth and success of the organisation.}

_{We're Looking for Someone Who:}

• _{Has a proven track record in direct talent search, particularly in leadership roles across various domains, including commercial, and corporate.}
• _{Possesses exceptional interpersonal and communication skills, enabling effective collaboration with senior leaders and stakeholders at all levels.}
• _{Demonstrates a comprehensive understanding of market trends and the competitive landscape in talent acquisition.}
• _{Is strategic-minded, capable of aligning hiring strategies with business goals and organisational values.}
• _{Exhibits strong negotiation skills and the ability to influence decisions within the organisation.}
• _{Is passionate about building diverse leadership teams and fostering inclusive hiring practices.}
• _{Thrives in a fast-paced environment, adeptly adapting to changing priorities and challenges.}

_{What You'll Be Doing:}

• _{Strategic Partnership: Collaborate with executive leadership to define leadership hiring needs and develop tailored recruitment strategies that meet organizational goals.}
• _{Talent Sourcing: Utilise advanced sourcing techniques and extensive networks to identify and attract high-caliber executive talent.}
• _{Candidate Engagement: Build and nurture strong relationships with potential candidates, ensuring a positive and engaging candidate experience throughout the hiring process.}
• _{Market Intelligence: Conduct thorough market research and analysis to provide valuable insights on talent trends, compensation benchmarks, and competitive hiring practices.}
• _{Stakeholder Management: Engage with key stakeholders to communicate progress and provide regular updates on recruitment initiatives and candidate pipelines.}
• _{Diversity & Inclusion: Drive diversity and inclusion initiatives in leadership hiring, ensuring a broad range of perspectives and experiences are considered in the selection process.}
• _{Performance Metrics: Establish and track key performance indicators (KPIs) to measure the success of leadership hiring efforts and continuously enhance recruitment processes.}

_{What do we offer?} 

• _{Environment to grow and have impact.}
• _{Knowledge-sharing culture.}
• _{Competitive salary and bonuses.}
• _{Flexible working hours.}
• _{Open vacation policy.}

What you'll be doing:

You’ll support the improvement of customer support quality, focusing on process integrity, communication,  regulatory compliance, and coaching effectiveness.

Quality monitoring & Compliance

• Evaluate and score customer interactions across chat, phone, and other channels against quality and compliance standards.
• Ensure support interactions comply with internal policies and applicable gambling regulations. 
• Proactively identify risk-related issues and escalate when necessary.

Coaching & development

• Provide constructive feedback and coaching to customer support Team Leaders to improve performance and quality.
• Partner with Team Leaders to identify training needs and support continuous development.
• Help define best practices for communication and service excellence.

Quality processes & analytics

• Analyze QA data and support KPIs, extracting insights and trends.
• Generate regular reports and present actionable insights to stakeholders.

Automation & tools

• Drive QA execution through designated tools and propose opportunities for automation to reduce manual effort. 
• Maintain QA dashboards, scoring systems, and documentation in alignment with team objectives.

What we are looking for:

• 5+ years in customer operations / 3+ years quality assurance, preferably in iGaming, regulated financial services, or tech-enabled customer operations. 
• Demonstrated experience with QA evaluation frameworks, coaching, analytics, and compliance monitoring.
• Depth of QA expertise in customer operations with measurable impact on support performance.
• Strong analytical skills with the ability to interpret performance data and turn it into recommendations.
• Excellent communication & interpersonal skills for feedback and collaboration.
• Familiarity with QA tools, CRM systems, and reporting tools.
• Ability to independently drive processes and own quality results.
• Strong judgment in coaching, escalation handling, and compliance interpretation.
• Fluent Greek & English, both written and spoken.

Nice to Have

• Experience with QA automation tools or scripting to support QA workflows.
• Knowledge of compliance systems used in EU-regulated gambling markets.
• Background in large-scale support operations.

We are looking for a Junior Casino Specialist to support the development and execution of gaming operations in Greece. Working closely with the Casino Lead, you will help ensure gaming products and promotions engage players, drive retention, and maximize growth. Your creativity, analytical skills, and operational expertise will contribute to delivering competitive and compelling gaming experiences.

What you will be doing:

• Conduct market research to identify trends, player preferences, and opportunities.
  
  
• Collaborate with cross-functional teams to ensure smooth campaign execution with strong attention to details.
  
  
• Prepare reports and participate in provider network promotions.
  
  

We are looking for someone who has:

• At least 1+ year of experience in a similar casino-focused role within iGaming (e.g. Casino Specialist, Casino Executive, Casino Operations) is considered a strong advantage.
• A strong working knowledge of Microsoft Office.
• Experience working with casino platforms, game providers, and promotional tools (considered a plus).
• Proficiency in English, both written and verbal.
  
  

As an Antifraud, Payment and Risk Analyst, you will be responsible for making sure that payment requests, both in and out of customer’s accounts, are evaluated and processed on time. You will also be responsible for ensuring that established policies and procedures relating to fraud and risk prevention are followed. Reliable, problem-solver, excellent analytical skills, acute attention to detail, and good communication and interpersonal skills are essential qualities for this key role.

What you’ll be doing:

• Perform risk assessment of new and existing players at different stages;
• Ensuring all payment transactions are processed accurately and in a timely manner, complying with all operating procedures;
• Handle and verifying KYC documents;
• Collaborating with the AML department and acting as 1st line of defence;
• Act as a escalation point to our Customer Engagement team, to resolve any payments and risk related players’ queries;
• Communicate with the whole Team of a few nationalities – Polish, Romanian, Croatian, and Serbian;
• Assess and escalate cases accordingly to the responsible departments;
• Liaise with the other stakeholder service providers to solve payment processing issues and provide a high level of service towards the players;
• Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft;
• Take part in improving workflows and procedures;
• Ad hoc tasks when required by the Team Leader.

We're looking for someone who:

• Is interested in developing your career within the antifraud, payments and risk department;
• Is detail-oriented and an analytical problem-solver;
• Is naturally inquisitive and alert to irregular activity;
• Is innovative - to identify opportunities for improvements in existing processes;
• Proves good written and spoken English; Fluency in Greek;
• Is willing to work shifts, weekends and Public Holidays;
• Has the ability to collaborate with team members from diverse nationalities and backgrounds;
• Has the ability to handle high-pressure situations and maintain composure;
• Is persistent and determined to achieve goals and meeting deadlines;

Please provide your CV in English.

As Super Technologies continues to scale its product and technology platform across multiple markets, we are looking for a Principal Product Go-to-Market (GTM) Manager to own the go-to-market strategy for one of our core product verticals.

This role sits at the intersection of Product, Local Market Operations and Marketing, partnering closely with Product and Country leadership to ensure product innovation translates into clear player value and strong commercial outcomes across markets.

You will work closely with product teams throughout the product lifecycle, bringing market insights, player behaviour and commercial context into how products are built and brought to market.

This role combines strategic ownership with hands-on execution, ensuring products launch successfully across markets and deliver strong player adoption and commercial impact. Depending on the product vertical, the role may also include leadership responsibilities within the GTM function.

What you’ll be doing:

GTM Strategy

• Own and evolve the go-to-market strategy for a major product area, ensuring strong player adoption and commercial impact.
• Define how the product is positioned, launched and scaled across markets, influencing roadmap priorities through market insights and commercial context.
• Contribute to the development of GTM frameworks, processes and best practices that scale across product areas and markets.

Product Partnership

• Partner closely with Product leadership from concept and discovery through launch and iteration as a strategic GTM partner.
• Translate complex product capabilities into clear player value and market narratives.

Product Launches

• Lead and execute go-to-market strategies for new products, features and enhancements to drive player adoption and commercial impact.
• Coordinate cross-functional launches across Product and local market operations teams to ensure markets are operationally ready and launches are executed successfully.

Adoption and Experimentation

• Define success metrics for launches and feature adoption, using experimentation and data insights to continuously refine GTM strategies and improve player engagement.
• Communicate launch performance, insights and GTM learnings to senior stakeholders to inform product and market strategy.

Player Insight

• Champion the player perspective by bringing player behaviour and local market insights into product decisions and roadmap priorities.
• Maintain strong awareness of competitor products, market trends and industry developments to inform product positioning, differentiation and launch strategy.

What we’re looking for:

• 8+ years of experience in Product GTM, Product Marketing, Product Strategy, Product Management or similar roles in high-velocity digital product companies.
• Proven experience launching and scaling complex consumer digital products or high-frequency transactional platforms.
• Strong experience partnering closely with Product teams throughout the product lifecycle.
• Ability to translate complex product capabilities into clear player value and market impact.
• Strong stakeholder management across Product and local market operations teams.
• Comfortable working with data, experimentation and testing to guide decisions and improve outcomes.

Domain experience we value

Experience in high-frequency digital platforms or entertainment products is particularly valuable. This may include:

• Sports betting or sportsbook products
• Online casino or gaming platforms

We’re looking for candidates who enjoy working closely with product teams and are passionate about building great player experiences at scale.

A passion for sports, gaming or entertainment products is highly valued.

As Super Technologies continues to scale its product and technology platform across multiple markets, we are looking for a Principal Product Go-to-Market (GTM) Manager to own the go-to-market strategy for one of our core product verticals.

This role sits at the intersection of Product, Local Market Operations and Marketing, partnering closely with Product and Country leadership to ensure product innovation translates into clear player value and strong commercial outcomes across markets.

You will work closely with product teams throughout the product lifecycle, bringing market insights, player behaviour and commercial context into how products are built and brought to market.

This role combines strategic ownership with hands-on execution, ensuring products launch successfully across markets and deliver strong player adoption and commercial impact. Depending on the product vertical, the role may also include leadership responsibilities within the GTM function.

What you’ll do:

GTM Strategy

• Own and evolve the go-to-market strategy for a major product area, ensuring strong player adoption and commercial impact.
• Define how the product is positioned, launched and scaled across markets, influencing roadmap priorities through market insights and commercial context.
• Contribute to the development of GTM frameworks, processes and best practices that scale across product areas and markets.

Product Partnership

• Partner closely with Product leadership from concept and discovery through launch and iteration as a strategic GTM partner.
• Translate complex product capabilities into clear player value and market narratives.

Product Launches

• Lead and execute go-to-market strategies for new products, features and enhancements to drive player adoption and commercial impact.
• Coordinate cross-functional launches across Product and local market operations teams to ensure markets are operationally ready and launches are executed successfully.

Adoption and Experimentation

• Define success metrics for launches and feature adoption, using experimentation and data insights to continuously refine GTM strategies and improve player engagement.
• Communicate launch performance, insights and GTM learnings to senior stakeholders to inform product and market strategy.

Player Insight

• Champion the player perspective by bringing player behaviour and local market insights into product decisions and roadmap priorities.
• Maintain strong awareness of competitor products, market trends and industry developments to inform product positioning, differentiation and launch strategy.

What we’re looking for:

• 8+ years of experience in Product GTM, Product Marketing, Product Strategy, Product Management or similar roles in high-velocity digital product companies.
• Proven experience launching and scaling complex consumer digital products or high-frequency transactional platforms.
• Strong experience partnering closely with Product teams throughout the product lifecycle.
• Ability to translate complex product capabilities into clear player value and market impact.
• Strong stakeholder management across Product and local market operations teams.
• Comfortable working with data, experimentation and testing to guide decisions and improve outcomes.

Domain experience we value

Experience in high-frequency digital platforms or entertainment products is particularly valuable. This may include:

• Sports betting or sportsbook products
• Online casino or gaming platforms

We’re looking for candidates who enjoy working closely with product teams and are passionate about building great player experiences at scale.

A passion for sports, gaming or entertainment products is highly valued.

As Super Technologies continues to scale its product and technology platform across multiple markets, we are looking for a Principal Product Go-to-Market (GTM) Manager to own the go-to-market strategy for one of our core product verticals.

This role sits at the intersection of Product, Local Market Operations and Marketing, partnering closely with Product and Country leadership to ensure product innovation translates into clear player value and strong commercial outcomes across markets.

You will work closely with product teams throughout the product lifecycle, bringing market insights, player behaviour and commercial context into how products are built and brought to market.

This role combines strategic ownership with hands-on execution, ensuring products launch successfully across markets and deliver strong player adoption and commercial impact. Depending on the product vertical, the role may also include leadership responsibilities within the GTM function.

What you’ll do:

GTM Strategy

• Own and evolve the go-to-market strategy for a major product area, ensuring strong player adoption and commercial impact.
• Define how the product is positioned, launched and scaled across markets, influencing roadmap priorities through market insights and commercial context.
• Contribute to the development of GTM frameworks, processes and best practices that scale across product areas and markets.

Product Partnership

• Partner closely with Product leadership from concept and discovery through launch and iteration as a strategic GTM partner.
• Translate complex product capabilities into clear player value and market narratives.

Product Launches

• Lead and execute go-to-market strategies for new products, features and enhancements to drive player adoption and commercial impact.
• Coordinate cross-functional launches across Product and local market operations teams to ensure markets are operationally ready and launches are executed successfully.

Adoption and Experimentation

• Define success metrics for launches and feature adoption, using experimentation and data insights to continuously refine GTM strategies and improve player engagement.
• Communicate launch performance, insights and GTM learnings to senior stakeholders to inform product and market strategy.

Player Insight

• Champion the player perspective by bringing player behaviour and local market insights into product decisions and roadmap priorities.
• Maintain strong awareness of competitor products, market trends and industry developments to inform product positioning, differentiation and launch strategy.

What we’re looking for:

• 8+ years of experience in Product GTM, Product Marketing, Product Strategy, Product Management or similar roles in high-velocity digital product companies.
• Proven experience launching and scaling complex consumer digital products or high-frequency transactional platforms.
• Strong experience partnering closely with Product teams throughout the product lifecycle.
• Ability to translate complex product capabilities into clear player value and market impact.
• Strong stakeholder management across Product and local market operations teams.
• Comfortable working with data, experimentation and testing to guide decisions and improve outcomes.

Domain experience we value

Experience in high-frequency digital platforms or entertainment products is particularly valuable. This may include:

• Sports betting or sportsbook products
• Online casino or gaming platforms

We’re looking for candidates who enjoy working closely with product teams and are passionate about building great player experiences at scale.

A passion for sports, gaming or entertainment products is highly valued.

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

Responsibilities:

• Manage paid search campaigns across clients of various business types, sizes, and industries, including daily optimizations and high-level strategy changes
• Provide intelligent analysis, interpretation, and action plans based on campaign performance data and data from client-specific source of truth (e.g. GA, Shopify, etc.)
• Participate and engage in weekly department scrums and training sessions to further channel knowledge
• Continuously seek to improve campaign performance against client goals
• Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients
• Seek to utilize available AI and outsource resources to assist in their workflow wherever possible
• Participate in the development process for new department training materials
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 2-3 years of digital marketing experience. 1+ years in an agency setting
• Minimum 2 years of hands-on experience with Search Engine Marketing
  • Specifically having experience with campaign development and optimization processes such as bid optimization, keyword research, ad copy development
  • Significant campaign management experience in one or more of the following additional campaign types:
    • Performance Max
    • Standard Shopping
    • YouTube Ads
    • Display Advertising
    • Local campaigns
    • Bing Ads
• Proficiency in Google/Microsoft Office Suite(s)
• Proficiency in Google Analytics
• Strong understanding of full-funnel marketing and paid media’s place in the funnel
• Other skills required:
  • Strong written and verbal communication skills.
  • Strong organizational and project management skills.
  • Self-motivated individual with a strong desire to succeed. 
  • Excellent interpersonal skills.
  • Strong work ethic and ability to learn quickly and independently
  • Interested in a long-lasting relationship with a growing company

Key Performance Indicators (KPIs):

• $9.5k team-member EBITDA
• Maintain below 10% Client Churn Rate
• 5-6 Accounts

Most Important Things (MITs):

• Excellence in channel production and account performance
• Cross-channel collaboration
• Internal communication

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

We’re looking for a creative and energetic full-time Paid Social Strategist to join our team with a passion for performance marketing and team management. Experience in TikTok and Meta Ads platforms is a must! Paid Social Strategist is responsible for the performance, strategy, growth and execution from A-Z of paid social accounts. You will lead and execute upon a paid social strategy that helps reach a business' overarching goals and work closely to optimize strategies for our TikTok clients. You will work closely with the team and our clients making sure we are hitting or surpassing monthly performance goals, as well as collaborating with the creative, organic, and influencer/partnerships teams to ensure we are best-in-class across the channel

Responsibilities:

• Full ownership and execution of performance marketing via paid social platforms
  • Effectively executing builds and production A-Z with redundancy across channels
    • Channels include TikTok, Meta, Pinterest, Snapchat, Reddit, and LinkedIn where applicable. Heavier emphasis on TikTok and Meta
  • Lead execution of optimizations concerning performance improvements relative to goals
• Effectively own strategic communication internally and externally for clients and client teams
  • Proactive internal communication with team on performance, strategy, recommendations, deliverables, and action items
  • Autonomous external communication with clients for performance, tactical and strategic items, updates, and recommendations via email, calls, and/or Slack (as applicable)
• Excellent marketing and business strategy acumen
  • Complete understanding of the marketing funnel and how to execute via paid social
  • Full understanding of the eCommerce model and basic lead gen strategies
  • Ability to navigate roadblocks and adapt strategy to changes in landscape to achieve desired results
• Ownership of performance reporting and strategy communication
  • Execute performance reporting A-Z with excellent presentation creation capabilities
  • Autonomously presents performance reports and recaps, facilitating strategic conversations with clients (verbally and written)
  • Ability to leverage data to tell a story and articulate results to clients and key stakeholders with clear next steps
  • Present forward-thinking plans and execute to drive business results
• Operating as an effective member of the team for both department and account teams
  • Contributing to a constructive and effective work environment in line with PD core values
  • Actively participate in the growth and development of junior talent where applicable
  • Employ AI technologies to enhance and optimize business processes
  • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements:

• 1-2 years of digital marketing; Agency experience a plus
• 1+ years of experience with Direct Response marketing specifically in E-Commerce; Lead Gen and B2B a plus
• 1+ years experience with Meta Ads and TikTok ads for direct response campaigns; additional platforms a plus (LinkedIn Ads, Pinterest Ads, etc)
• 1+ years experience leading paid social strategy for direct response marketing efforts
• 1+ years experience with Google Analytics, Shopify; other technical platforms a plus
• 1 year experience client facing and handling communications
• Excellent Excel skills with clear understanding of advanced Excel features
• Excellent data analytics skills

Key Performance Indicators (KPIs):

• Managing a full workload indicated by one or more of the following:
  • $26k MRR or
  • 6 owned clients
• Below 10% client churn rat

Most Important Things (MITs):

• • Delivering top-tier product, as well as owning strategic direction and channel communication for designated accounts, overseeing effective reporting and execution of channel strategy
  • Account Growth & Retention (Results & Sentiment)

We’re looking for a Senior Product Manager with a passion for mobile games and a proven track record of creating and delivering engaging, commercially successful gaming content. You’ll own the product vision and roadmap for the Content Creation product area, leading cross-functional game studios to drive growth, retention, and monetisation.

As a senior voice in the product team, you’ll balance player delight with commercial performance - turning insights into actions and ensuring our games remain fun, fresh, competitive, safe and compliant.

What we’re looking for:

• 5+ years of product management experience, with at least 2 years in mobile or iGaming games development.
• Visionary and strategic leader with a hands-on approach, known for ambitious thinking and natural problem-solving.
• Proven track record of leading cross-functional game studios, aligning on goals, timelines, and deliverables.
• Strong analytical mindset, with experience using tools like Tableau, Looker, Amplitude, or similar.
• Deep understanding of game mechanics, player behaviour/psychology, live ops, and engagement strategies.
• Passionate about games - you play them, understand the market, and have sharp insights on what makes a game great.
• Comfortable operating in fast-paced, agile environments.
• Proactive and curious, with strong attention to detail and a willingness to learn.
• Excellent communication skills, able to coordinate across teams and serve as a central point of contact for stakeholders.
• Bonus: Experience scaling game studios, regulatory/compliance, balancing game economies, or launching titles globally.

What you’ll be doing:

• Define and execute the product strategy and roadmap, prioritising high-impact initiatives for in-house gaming content to drive key outcomes and achieve OKRs.
• Own and optimise core KPIs, including DAU, LTV, retention, and monetisation performance.
• Communicate product vision and performance to senior leadership, ensuring cross-departmental alignment and facilitating stakeholder input on the content strategy.
• Lead cross-functional squads - including designers, engineers, QA, artists, and analysts - to deliver games and features that enhance both player experience and commercial outcomes.
• Drive GTM, Live Ops, and marketing initiatives, leveraging high-trust relationships with local market stakeholders to ensure regional relevance and optimal product-market fit.
• Define a hypothesis-driven development process, partnering with Research and Experimentation teams to validate concepts via rigorous data analysis, using multiple research methods, before committing resources.
• Translate user research, data analytics, and market trends into actionable product opportunities and strategic insights.
• Lead the Product Development Lifecycle, acting as a primary escalation point to mitigate risks and remove technical or operational blockers.
• Champion a player-centric culture while maintaining a rigorous focus on achieving overarching business objectives, including active involvement in product UAT.
• Mentor and manage other Product Managers, fostering professional growth and establishing departmental best practices.
• Manage the product backlog and author comprehensive PRDs, ensuring all development work is ruthlessly prioritised based on validated hypotheses, player value, and projected ROI.
• Perform deep-dive performance analysis using SQL (Snowflake) and BI dashboards to identify and execute on-game optimisation opportunities.

What drives our operations? Our people! We’re looking for a strategic, analytical, and inspiring Senior Operations Manager to lead our Rides operations and maximize marketplace performance by strengthening supply, driving demand initiatives, and building high-performing teams.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As a Senior Operations Manager (Rides), your key objective is to maximize marketplace performance by securing strategic partnerships and executing initiatives that drive both Supply and Demand.

You will lead and develop the local operations team, collaborate closely with cross-functional stakeholders, and directly impact rider satisfaction by improving driver quality, availability, and marketplace efficiency.

This is a high-impact leadership role requiring strong business acumen, operational excellence, and the ability to drive results through people.

• Lead, develop, and inspire a high-performing operations team, fostering a culture of ownership, collaboration, and continuous improvement.
• Drive marketplace performance by executing supply acquisition, retention, and engagement strategies across Fleet Owners and Drivers.
• Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency.
• Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions.
• Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations.
• Design and implement local initiatives, campaigns, and process improvements that positively influence driver behaviour and marketplace outcomes.
• Identify market trends, competitive insights, and product improvement opportunities, advocating for local priorities within the broader organization.
• Ensure succession planning, team development, and long-term operational sustainability within the market.

• You have 6+ years of experience in operations, strategy, consulting, mobility, or a similar fast-paced environment.
• You have proven experience leading and developing high-performing teams.
• You are highly analytical and comfortable using data to drive strategic decision-making.
• You have strong project management skills and experience leading cross-functional initiatives.
• You are an excellent communicator and relationship builder with strong negotiation skills.
• You demonstrate strong ownership, independence, and the ability to work towards ambitious goals.
• You are humble, self-aware, and committed to continuous self-improvement as a leader.
• You have strong business acumen and a deep understanding of marketplace dynamics.

Experience is important, but what truly sets you apart is your drive, integrity, and leadership mindset. Even if you don’t meet every requirement, we encourage you to apply.

• Play a key role in shaping the future of mobility in your market.
• Lead high-impact initiatives that directly influence thousands of drivers and riders.
• Collaborate with talented colleagues in a fast-moving, data-driven environment.
• Accelerate your leadership growth with unique career development opportunities.
• Receive a competitive compensation package aligned with your impact.

*Some perks may differ depending on your location.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.