About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices. 

About the role

We’re looking for a Senior CRM & Lifecycle Specialist to own and optimize the B2B merchant lifecycle across Saudi Arabia and the UAE. You will be responsible for improving conversion rates across every step of the partner journey, from new sign-ups to transacting merchants, and for driving product adoption and retention via personalized, data-driven lifecycle campaigns.

This is a highly cross-functional role that collaborates closely with the Product, Data, Content, and Performance teams. You will own CRM strategy, campaign logic, segmentation, and performance, while coordinating execution with our CRM agency.

What You’ll Do

• Lifecycle Strategy: Design full-funnel lifecycle journeys to convert leads, drive adoption of Tamara’s products, and ensure merchant retention.
• Funnel Optimization: Own conversion metrics across CRM stages (KYB In Progress, Qualified, Live, Transacting) and reduce drop-off at each step.
• Journey Execution Oversight: Coordinate with the CRM agency to deploy journeys across the different channels and optimize performance.
• Event & Data Logic: Collaborate with Product and Data teams to define and improve CRM events, and triggers.
• CRM Hygiene & Integration: Maintain CRM data health and resolve issues like duplicate users, invalid events, or broken journeys if they arise.
• Segmentation & Rules: Own segmentation criteria, lifecycle rules, and eligibility logic across the funnel and countries.
• Testing & Reporting: Run A/B tests on messaging, frequency, and touchpoints. Define success metrics and build dashboards to monitor CRM performance.
• Placement Optimization: Work with Product to introduce new CRM placements inside the Partner Portal and onboarding experience.

Technical Capabilities

• Complex CRM Logic Implementation: Expertly configure and maintain advanced CRM logic using dynamic content, Liquid logic, webhooks, and connected content to deliver hyper-personalized experiences.
• Technical Execution: Independently manage complex workflows, event integrations, CRM system configurations, and troubleshooting when needed.
• Tool Familiarity: Experience with tools such as Braze & Salesforce.
• HTML Knowledge: Familiarity with HTML is a plus.

What You’ll Bring

• 4+ years of experience in CRM, lifecycle marketing, or marketing automation (B2B, SaaS, fintech, or marketplaces preferred).
• Strong track record improving conversion rates and funnel velocity through CRM programs.
• Experience managing CRM agencies.
• Data-driven mindset with working knowledge of UTM frameworks, segmentation, and marketing attribution.
• Comfort working with technical teams on events, APIs, and CRM system logic.

Performance Metrics

Success in this role will be measured by:

• Funnel conversion improvements.
• Reduced lifecycle drop-offs and increased velocity to first transaction.
• Uplift in transaction volumes due to CRM journeys.
• CRM data accuracy and reduced duplication/errors.
• Volume and learnings from lifecycle experiments.

Innovation is at the heart of what we do. At Implicit, natural language processing, machine learning, and data are at the core of our work.

We are seeking a frontend engineer to join our team in Cairo. As a Frontend Engineer at Implicit,, you will work closely with our data science and product teams to build the next-generation AI product support platform.

Join Implicit, and come work with some of the world’s most talented data scientists, engineers, and thought leaders.

As a Frontend Engineer, you will:

• Develop and Maintain Web Interfaces: Build responsive and interactive web applications using modern front-end technologies like HTML, CSS, JavaScript, and frameworks such as React, Vue, or Angular.
• Collaborate with Teams: Work closely with the product team to implement designs and ensure that they are fully optimized across all platforms and browsers.
• Write Clean, Maintainable Code: Ensure that code is modular, well-structured, and follows best practices for performance, scalability, and maintainability.
• Optimize Web Performance: Focus on improving the performance of web applications through techniques like lazy loading, code splitting, and optimizing assets.
• Debug and Troubleshoot: Identify issues, debug problems, and optimize the front-end code for improved speed and reliability.
• Contribute to Code Reviews: Participate in code reviews to maintain high coding standards and learn from team members.
• Stay Up-to-Date with Front-End Trends: Continuously learn and implement new front-end technologies, techniques, and best practices to improve development efficiency and the quality of the end product.

Qualifications:

• A minimum of 3+ years of frontend web development experience is a must (Preferably ReactJs).
• Proficiency in HTML, CSS, JavaScript (ES6+), Typescript, and modern front-end frameworks.
• Familiarity with REST APIs and asynchronous programming.
• Knowledge of version control systems (Git) and collaborative development workflows (GitHub, GitLab, etc.).
• Ability to translate designs into high-quality, pixel-perfect user interfaces with a strong understanding of user experience best practices.
• Excellent team player with strong written and verbal English communication skills. Ability to work effectively in a collaborative environment, especially with remote or cross-functional teams.

Preferred qualifications:

• Familiarity with state management tools like Redux, MobX, or Vuex.
• Experience with testing frameworks (Jest, Mocha, Cypress, etc.).
• Familiarity with CI/CD pipelines and Agile development methodologies.

What we Offer:

• Participate in building world-class products and applications for our leading-edge AI platform
• Join a fun, diverse team of the world’s most talented professionals
• Competitive compensation packages
• Highest tier social insurance and local health insurance
• Flexible and open leave policy
• Flexible working hours