About the opportunity

Join Contentful as a Senior AI Software Engineer (f/m/d) and innovate with AI Integrations

At Contentful, we empower thousands of customers to manage content at scale with speed, flexibility, and precision. We are seeking talented Senior AI Software Engineers (f/m/d) to join our AI Platform team—a group dedicated to building and maintaining an internal AI platform that accelerates innovation across our organization.

As a key contributor, you will help shape the internal AI ecosystem by developing scalable, high-performance AI integrations, APIs, tools and documentation that empower feature teams to efficiently test, deliver and maintain cutting-edge AI-driven products. Acting as both a support and consultancy resource, you’ll collaborate closely with feature teams to enhance their development capabilities and bring AI-powered solutions to life. By building intuitive internal tooling and fostering seamless integration of AI technologies, your work will drive efficiency and innovation throughout Contentful.

If you are passionate about advancing AI technology, enabling teams with powerful tools, and redefining how we build and deliver AI solutions, we’d love to have you join us. Together, we’ll build systems that set new standards for AI integration and empower our teams to create smarter, more impactful content solutions.

What to expect? 

• Collaborate and Innovate: Work closely with product managers, designers, and other engineers to build best-in-class AI-enabled features for our customers, ensuring seamless integration of AI technologies with existing systems.
• Platform Development: Design, develop, and maintain scalable AI platform features using TypeScript and Node.js, to enable feature teams, while ensuring they are compatible with other services, and APIs.
• AI Integration: Implement and integrate AI technologies, such as generative AI, machine learning models, or NLP, to enhance our platform’s capabilities, optimize processes, and improve user experiences.
• Holistic Thinking: Think critically about the interactions between AI models and product components to ensure a cohesive and intuitive user experience.
• Rapid Problem-Solving: Quickly fix bugs and solve problems, particularly related to AI performance, model integration, or data pipeline issues, to enhance customer satisfaction.
• Continuous Improvement: Participate in code reviews and contribute to improving our AI development processes, ensuring that the AI components are scalable, efficient, and maintainable.
• Stay Current: Keep up-to-date with the latest industry trends, particularly in the domains of AI and machine learning, ensuring the platform stays competitive by leveraging cutting-edge AI technologies.

What you need to be successful?

• API and Service Design: Proven experience in building APIs and services that efficiently handle large volumes of traffic. Deep interest in clean code practices and familiarity with enterprise architectural design patterns
• Serverless Architectures: Experience with serverless architectures, ideally edge compute environments such as Cloudflare Workers.
• Asynchronous Systems: Experience with building and maintaining asynchronous systems for automation and bulk use cases.
• Containerization and Orchestration: Experience with Docker and Kubernetes, especially in deploying AI models or microservices.
• Enterprise Solutions: Knowledge with implementing enterprise ready governance features such as RBAC, audit logging, and compliance frameworks. 
• Cloud Services Familiarity: Knowledge of cloud platforms like AWS, Azure, or GCP. Experience with services such as AWS SageMaker, Google AI, or Azure Machine Learning is a plus.
• Problem-Solving Skills: A natural problem-solver who brings forward innovative ideas to integrate and features within product workflows, leading to practical solutions and product growth.
• Collaborative Mindset: Excellent communication skills and the ability to collaborate effectively in a team environment.
• Adaptability: Ability to organize and prioritize competing workloads in a fast-paced, AI-driven environment, ensuring AI and software systems align with business objectives.

Preferred:

• AI and Machine Learning Expertise: Skills in integrating and implementing AI/ML solutions within a product development environment. Skills in foundational models, prompt engineering and understanding to validate the quality of AI products.
• Platform Experience: Experience in developing platform features to enable internal teams
• Full Stack Experience: Strong skills in TypeScript, React, and Node.js.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best

About the Opportunity

As a Senior Software Engineer focused on content storage infrastructure domain you will be responsible for innovating and maintaining Contentful’s underlying storage infrastructure and adjacent services. You will work on the very foundation of Contentful that our teams build on top of, but also have the opportunity to directly impact our customers’ experience with scalability and performance features.

You’ll join a team of thoughtful, collaborative engineers who support each other, share knowledge freely, and work closely with teams across domains. If you’re someone who thrives on responsibility and takes pride in building highly scalable and reliable systems that enable others - this might be the right place for you.

The team is placed in the infrastructure group.

What to expect?

• You’ll further design and develop our content storage infrastructure is foundational to the billions of requests we are serving today
• You’ll work with AWS using Terraform and Infrastructure-as-Code best practices
• You’ll collaborate closely with teams in the content storage and delivery domains
• You’ll develop and maintain services written in Typescript and Go
• You’ll help us stay ahead of operational risks - anticipating bottlenecks or failure points before they cause problems.

What you need to be successful?

• Proven experience in software development and systems engineering experience
• Strong understanding of relational database engines (preferably PostgreSQL)
• Thorough AWS knowledge across core services: RDS, S3, Lamda, SNS/SQS
• Terraform and Kubernetes expertise
• Kafka experience is a plus
• Proficiency in at least one modern programming language (Typescript, Go)
• Experience with observability stacks (metrics, logs, tracing) and tools like Splunk and DataDog
• Problem-Solving Skills: Natural problem-solver who brings forward ideas leading to practical solutions and product growth.
• Collaborative Mindset: Ability to work effectively in a team environment
• Adaptability: Ability to organize and prioritize competing workloads in a fast-paced environment.
• Excellent English communication skills, verbal and written (German not required).
• A collaborative mindset: you're helpful, respectful, and enjoy sharing knowledge
• Ability to context switch, work through ambiguity, and contribute across multiple workstreams
• You lead by example, mentor others, and embrace a culture of safe experimentation and continuous improvement

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package health/dental/vision care package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

About the Opportunity

Become part of the AI revolution at Contentful where we build real world AI solutions for thousands of active customers.
At Contentful you will help imagine, drive, and build ML solutions which produce immediate customer impact by helping them get more done than they ever imagined. We are looking for an excellent machine learning engineer who understands and has experience in this field and current Generative AI trends. If you're passionate about pushing the boundaries of what's achievable with ML products on a large scale content management system, we want you on our team.

What to expect? 

• Measure and ensure the high-quality output of ML workloads for our enterprise customers.
• Design, build, and measure production software in the Contentful Platform.
• Conduct focused research and testing using tools like Jupyter Notebook.
• Optimize generative AI products for accuracy, speed, and scalability.
• Integrate ML cloud solutions and adapt them to our large-scale use cases.
• Integrate prompt engineering and fine-tuning for customer use cases.
• Develop software that scales to meet the demands of high-load customer workloads.
• Lead design reviews with peers and stakeholders to decide amongst available technologies.
• Drive the ML education in the team and establish a high standard of quality & ownership

What you need to be successful?

• Proven experience as a technical leader in a product software development environment
• Proven Track Record in Model Development, including successfully developing and deploying LLM-based models for various NLP tasks in real-world applications with production workloads
• Proven ability to work backwards from customer needs to deliver ML-based features that meet those needs
• Ability to organize and prioritize competing workloads
• Familiarity with distributed systems and cloud services (e.g., AWS, Azure, GCP)
• Solid understanding of machine learning principles
• Experience with container frameworks such as Docker or Kubernetes
• Constructive Problem-Solving: As a natural problem-solver, you bring forward ideas that lead to practical solutions and contribute to product growth.
• Up-To-Date on The Latest Updates on LLM Development & Research: From RAGs to Open-Source models over Agent Architectures – you have an inherent drive to stay up-to-date on what is the latest and greatest

Preferred:

• Background includes machine learning and AI implementation
• You can translate a research paper into a PoC if the code does not exist

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

We’re looking for a machine learning engineer II in our Growth Platform engineering group. You’ll join a small and focussed team who will help us to understand our users better so we can drive engagement and growth, and to improve their user experience.

What you'll do:

• Develop and implement ML models to improve user targeting and personalization for growth initiatives
• Design and build scalable ML pipelines for data processing, model training, and deployment
• Collaborate with cross-functional teams to identify potential ML solutions for growth opportunities
• Conduct A/B tests to evaluate the performance of ML models and optimize their impact on key growth metrics
• Analyze large datasets to extract insights and inform decision-making for user acquisition and retention strategies
• Contribute to the development of our ML infrastructure, ensuring it can support rapid experimentation and deployment
• Stay up-to-date with the latest advancements in ML and recommend new techniques to enhance our growth efforts
• Participate in code reviews and collaborate with team members as needed
• Thoughtfully leverage AI tools to speed up design, coding, debugging, and documentation, while applying your own critical thinking to validate outputs and explain how you used AI in your workflow.
• Shape our AI-assisted engineering practices by sharing patterns, guardrails, and learnings with the team so we can safely increase our impact without compromising code quality, reliability, or candidate expectations.

What we're looking for:

• 3+ years of experience applying ML to real-world problems, preferably in a growth or user acquisition context
• Excellent communication skills and ability to work effectively in cross-functional teams 
• Strong problem-solving skills and ability to translate business requirements into technical solutions
• Strong programming skills in Python and experience with PyTorch
• Proficiency in data processing and analysis using tools like SQL, Spark, or Hadoop
• Experience with recommendation systems, user modeling, or personalization algorithms
• Familiarity with statistical analysis
• Experience using AI coding assistants and agentic tools as a force-multiplier, and equally comfortable solving problems from first principles when those tools aren’t available.
• Bachelor’s/Master’s degree in a relevant field or equivalent experience.
• Nice to have:
  • Experience with Natural Language Processing (NLP) to enhance user targeting and personalization strategies
  • Proficiency in data visualization techniques
  • Experience with cloud platforms (e.g., AWS) and containerization technologies (e.g., Docker, Kubernetes)
  • Contributions to open-source ML projects or research publications

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
• This role will need to be in the office for in-person collaboration 1-2 times per month and therefore needs to be in a commutable distance from one of the following offices: Dublin.

#LI-HYBRID 

#LI-JD1

What's the opportunity? 

Intercom’s AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. 
 
We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test. 
 
We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy. 
 
We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Intercom are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR).  

What will I be doing? 

• Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin. 
• Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products. 
• Enabling your team to achieve high levels of productivity, performance and reliability.
• Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).

What skills might I need? 

• Experience leading, developing and supporting ML teams that deliver impact quickly.
• A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.
• Excellent applied ML and coding skills.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.
• Strong communication skills, both within technical teams and across disciplines.
• MSc or PhD in an ML-related field, or similar knowledge.

Bonus skills & attributes 

• Track record shipping ML user-facing products.
• Experience in a research environment.
• Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.
• Data skills: visualization, SQL etc.
• Deep knowledge of software engineering practices.
• Experience in recruiting ML scientists in a capacity similar to a hiring manager.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity? 

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing? 

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

• Identify areas where ML can create value for our customers

• Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders

• Conduct exploratory data analysis and research - Deeply understand the problem area

• Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed

• Perform offline evaluation to gather evidence an algorithm will work

• Work with engineers to bring prototypes to production

• Plan, measure & socialize learnings to inform iteration

• Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need? 

• 5-8 years applied ML experience

• Previous background in a senior/staff role (data science, software development or academic)

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Strong programming skills

• Experience as the primary technical leader for a team

• Strong communication skills, both within engineering teams and across disciplines.

• Comfort with ambiguity

• Typically have advanced education in ML or related field (e.g. MSc)

• Scientific thinking skills

Bonus skills & attributes 

• Track record shipping ML products

• PhD or other experience in a research environment

• Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

• Strong stats or math background

• Visualization, data skills, SQL, matplotlib, etc.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Relocation support for those moving to our offices

What's the opportunity? 

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing? 

• Identify areas where ML can create value for our customers

• Identify the right ML framing of product problems

• Working with teammates and Product and Design stakeholders

• Conduct exploratory data analysis and research

• Deeply understand the problem area

• Research and identify the right algorithms and tools

• Being pragmatic, but innovating right to the cutting-edge when needed

• Perform offline evaluation to gather evidence an algorithm will work

• Work with engineers to bring prototypes to production

• Plan, measure & socialize learnings to inform iteration

• Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need? 

• Broad applied machine learning knowledge

• 3-5 years applied ML experience

• Practical stats knowledge (experiment design, dealing with confounding etc)

• Intermediate programming skills

• Strong communication skills, both within engineering teams and across disciplines.

• Comfort with ambiguity

• Typically have advanced education in ML or related field (e.g. MSc)

• Scientific thinking skills

Bonus skills & attributes 

• Track record shipping ML products

• PhD or other experience in a research environment

• Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

• Strong stats or math background

• Visualization, data skills, SQL, matplotlib, etc.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Relocation support for those moving to our offices

Title: Senior Site Reliability Engineer

Department: Platform Engineering

Reports To: Senior Manager, Site Reliability and Platform

FLSA Status: Exempt

Location: Ireland (Remote)

Job Summary

We are seeking a Senior Site Reliability Engineer to join our Platform Engineering team. In this role, you will be instrumental in designing, deploying, and maintaining high-availability infrastructure  leveraging automation, infrastructure-as code, and advanced monitoring. You’ll partner closely with our application engineering teams to ensure our services meet the highest standards of reliability, performance, and security.

Key Responsibilities:

Senior SREs at Prove are responsible for driving 99.999% uptime for existing and developing products. Implementing, automating, and developing infrastructure are methods to these outcomes. Qualified candidates will be well versed in the difference between methods and ownership of outcomes and be able to demonstrate and document their previous relevant experience. 

Lead

• Contribute to infrastructure system design and application architecture within Platform Engineering and across engineering teams
• Develop and implement infrastructure-as-code standards using tools like Terraform and/or OpenTofu
• Act as a strong technical partner with our engineering teams
• Champion observability with product owners and engineering teams

Optimize

• Improve new and existing systems by increasing reliability, performance, and scalability
• Automate routine operational tasks to reduce toil and improve efficiency
• Ensure infrastructure security compliance and implement least-privilege access controls
• Enhance existing CI/CD pipelines and feedback loops for maximum reliability
• Enable auto-scaling infrastructure based on custom metrics for applications and critical observability infrastructure
  
  

Respond

• Participate in a 24/7 on-call rotation every 6-7 weeks, respond to our most critical alerts and resolve challenging events
• Conduct thorough post-incident reviews and implement preventative measures
• Use observability data to perform root cause analysis and identify system improvements

Required Qualifications

• 6+ years of experience in Site Reliability Engineering, Platform Engineering, or equivalent experience
• Software Engineering roles with a strong infrastructure, operations, and/or production engineering aspect also qualify.
• 2+ years of experience in technical project leadership
• Deep understanding of cloud platforms, preferably AWS
• Expert knowledge of observability platforms and practices (e.g., tracing, metrics, logging) with hands-on experience using tools like Prometheus, Grafana, Honeycomb and OpenTelemetry 
• Strong experience with Kubernetes, container orchestration and Gitops methodologies
• Experience with infrastructure-as-code tools (Terraform, Terragrunt, Spacelift, OpenTofu)
• Skilled proficiency in at least one programming language (Java, Go, Python)
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Preferred Qualifications

• Experience with distributed systems and microservice architectures
• Experience working in a high compliance environment
• Hand-on experience instrumenting code with OpenTelemetry
• Deep familiarity with service mesh technologies 
• Contributions to open-source projects
• Experience in the identity verification or financial technology industry
• Application development experience

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The anticipated salary range for this role is EUR 90,000 - 105,000 plus variable commission / company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data.