About the Team

About the Role

What you’ll do

• Lead and mentor a globally distributed team of security engineers focused on application security, offensive testing, secure architecture, and vulnerability remediation.
• Lead and coordinate the team's initiatives and help provide project management leadership to the team members.
• Coordinate cross function and cross stream initiatives and projects.
• Drive integration of security into Miro’s Discover, Define, Deliver lifecycle through the lens of the AMPED Ways of Working and Operating Model.
• Collaborate with Product, Engineering, and Design to ensure security is considered at the earliest stages of ideation—via threat modeling, risk reviews, and abuse-case analysis.Shape and evolve Miro’s Secure SDLC practices, integrating security seamlessly into CI/CD pipelines, infrastructure-as-code, and developer tooling.
• Oversee execution of bug bounty and third-party testing programs, ensuring vulnerabilities are triaged, communicated, and remediated effectively.
• Build and scale Miro’s Security Champions program to embed security ownership within each engineering team.
• Guide secure adoption of AI-augmented software development tools, including LLMs used for code generation, reviews, or architectural assistance.
• Help envision and safely operationalize Agentic AI-driven developer and security workflows, including policy-driven autonomous agents supporting security automation and decision-making.
• Provide structured guidance, patterns, and reference architectures that support developers in implementing secure, scalable, and privacy-respecting features.
• Define and report on KPIs and success metrics for secure development adoption, vulnerability resolution, and developer engagement.
• Collaborate with Privacy, Legal, and Compliance teams to ensure alignment with regulatory requirements (ISO 27001, SOC 2, GDPR, and emerging AI regulations).
• Foster a strong team culture based on collaboration, learning, and continuous improvement.

What you’ll need

• 10+ years of experience in software, application, or product security, including significant experience in secure software development.
• 3+ years of technical leadership or management experience in a security-focused role.
• Extensive experience with threat modeling methodologies (e.g., STRIDE, PASTA) and risk assessment, particularly within a SaaS or product-centric organization.
• Deep expertise in Secure Software Development Lifecycles (SSDLC), including integrating security into agile and custom development frameworks.
• Demonstrated experience running Security Champions programs and scaling developer engagement.
• Experience leading offensive security programs (penetration testing, red teaming, bug bounty).
• Practical understanding of governance and assurance frameworks such as ISO 27001, SOC 2, and OWASP SAMM.
• Familiarity with AI/LLM tooling (e.g., Cursor, GitHub Copilot, custom LLM integrations) and the associated security and governance considerations.
• Experience working with AWS and securing API-driven, microservice-based architectures.
• Ability to manage distributed teams and communicate effectively across technical and business stakeholders.

Who You Are (Skills & Attributes)

• Developer-Aligned: You understand the pace and pressure of modern software development and are committed to reducing friction while improving security posture.
• An Exceptional Communicator: You can articulate complex technical risks to non-technical stakeholders and translate business goals into security strategy for your team.
• A Natural Collaborator: You excel at building strong relationships and influencing cross-functional teams without direct authority.
• A Pragmatic Problem-Solver: You are skilled at identifying scalable, risk-based solutions and are comfortable navigating ambiguity in a fast-paced environment.
• Data-Driven: You use metrics and KPIs to measure the effectiveness of your programs and drive continuous improvement.
• A Passionate Mentor: You are dedicated to developing talent and empowering engineers and product managers to be security champions.

Why Join Miro’s Security Team?

As a member of Miro’s security leadership, you’ll help define how innovation and trust scale together. You’ll work across the AMPED operating model, empower developers through secure tooling, and support cutting-edge AI-driven and agentic workflows that redefine how software and teams are built. If you thrive on technical depth, cross-functional collaboration, and advancing the next era of secure software development, this role is for you.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

The opportunity
Unity Pipeline is a groundbreaking initiative that will fundamentally transform how real-time 3D experiences are built.

By decoupling pipeline interaction from the Unity Editor, we are shifting Unity from a single-seat application to an open, cloud-based ecosystem. This is an incredible opportunity to build the connective tissue of modern game and industry production, enabling teams to query, modify, version, and deploy content seamlessly.

You will be at the forefront of this shift, unlocking agentic workflows, empowering non-developer roles, and dramatically shortening the time from idea to deployment by ensuring third-party tools and collaborative apps work flawlessly within our ecosystem.

What you'll be doing

• Research user needs for the current and future target markets, specifically focusing on how users collaborate using Annotations, Deep Links, Web Viewers, and the Unity Hub.
• Engage with users and partners to collaborate on product validation for building a frictionless 2nd-party (customer-built) and 3rd-party tool ecosystem.
• Collaborate across roles and teams to ensure our plans fulfill the most needed user outcomes, actively minimizing coordination costs and handoff friction when moving between different applications.
• Assemble and communicate 1-2 year product roadmaps for the user experience and collaboration tooling of the Unity Pipeline.

What we're looking for

• Product Management experience to independently use the right PM techniques for driving ecosystem growth and collaboration tooling.
• Experience with professional game production, to rapidly understand our users’ needs for seamless cross-disciplinary teamwork and rapid iteration.
• Strong capabilities in collaboration and driving alignment across teams who may have different goals and priorities.

You might also have

• Storytelling and visual presentation abilities to distill sophisticated topics into clear and concise communications.
• Technical background sufficient to learn and engage in analysis of possible technical solutions to desired real-time 3D outcomes and collaboration architectures.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

Senior Product Manager - Fulfilment (B2B Logistics & Post-Trade) 

Own and elevate the fulfillment backbone of a pan-European B2B car trading platform. 

At AutoProff, trust is sealed after the deal is signed. Cars must be transported across borders. Documents must move securely. Payments and escrow must reconcile correctly. Claims must be resolved without operational overload. 

These flows form the fulfillment backbone of our platform, and we succeed when we make our customers happy and they return to buy and sell cars with AutoProff. 

We are looking for a Senior Product Manager to own and elevate the Fulfillment space, covering post-trade services such as logistics, transport integrations, payments touchpoints, invoicing visibility, and claims handling in a B2B environment. 

This is a senior, domain-heavy role. We are looking for someone who has a deep understanding of fulfillment and logistics and can operate independently from day one. As this role also spans the FinTech space, experience in that area is appreciated as well. 

About the Role 

As Senior Product Manager for Fulfillment, you will take end-to-end ownership of a series of mission-critical platform domains. You will work closely with Engineering, Operations, Finance and Logistics to ensure our fulfillment systems are reliable, scalable, and structurally sound. 

You will not only run the domain. You will strengthen it. 

You will lead a cross-functional squad in close partnership with the Tech Lead and UX. You will create clarity of direction, enable strong product and technical discussions, and foster a collaborative environment where engineers and designers actively contribute to shaping solutions. This role requires hands-on, cross-functional leadership - not specification handovers - and everything will be done alongside highly skilled domain experts, both colleagues and customers. 

You will bring informed judgment on how transport integrations should work, how SLA-driven systems should be designed, how payments should be settled, how courier and document flows should be structured, and how platforms can enable claims and exceptions to be handled without excessive manual intervention. 

You have a desire to challenge the status quo and seek opportunities to improve the customer experience and drive business outcomes and are expected to contribute with domain insight that elevates how we think about fulfilment as a product discipline. 

You will work closely with our internal Car Operations team on a shared mission to ensure all cars moving through the entire post-trade process as smoothly as possible, for the benefit of both our sellers and buyers. 

The role is based in our Copenhagen Office, with frequent expected travel to our headquarters in Vejle. 

Key Responsibilities 

• Own the Fulfillment & FinTech platform space, including:
  • Post-trade service orchestration
  • Car transport booking and partner integrations
  • Courier and document logistics
  • Escrow and buyer-facing payment touchpoints
  • Invoicing visibility and finance integrations within fulfillment flows
  • Claims and exception management between buyer and seller
• Lead a squad alongside Tech Lead and UX, setting clear direction, enabling strong product discussions, and creating an environment where engineers and designers can do their best work.
• Drive outcome-focused execution within the squad, ensuring solutions are co-created rather than handed over as fixed requirements.
• Maintain a structured, well-prioritized backlog balancing reliability, scalability, and forward improvements.
• Design and evolve a pan-European car logistics network across multiple transport partners, balancing SLA performance, cost control, capacity constraints, and operational risk, with strong awareness of SLAs, operational risk, and failure handling.
• Shape and improve integrations with external logistics and transport partners.
• Drive structural improvements that increase reliability, transparency, and operational efficiency.
• Partner closely with Operations, Logistics and Finance leadership to align system capabilities with real-world execution and expectations.
• Raise the bar for how fulfillment is productized within AutoProff, drive us forward, and help shape the future of pan-EU car trading 

What You Bring 

• Deep, hands-on experience in B2B fulfillment, logistics, transport, or supply chain platforms.
• Proven ownership of systems involving several of the below:
  • Transport providers or carrier integrations
  • SLA-driven operational environments
  • External partner APIs and operational fallbacks 
  • Claims, disputes, or exception-heavy workflows 
  • Payments, invoicing, or escrow in operational contexts 
• Experience operating as a Senior Product Manager or equivalent, with full domain responsibility.
• Proven ability to lead and engage cross-functional product squads, working hands-on with Engineering and UX to co-create solutions rather than handing over fixed requirements.
• Strong platform thinking and system design judgment.
• Ability to translate complex real-world logistics operations into scalable platform capabilities, reducing manual coordination while increasing transparency and control
• Ability to operate independently, structure complex domains, and make sound trade-offs.
• Credibility with Operations and Logistics stakeholders, speaking their language and understanding their constraints. 

Success in this role depends on hands-on experience in B2B fulfilment or logistics environments, where transport, SLAs, and operational reliability are critical. 

We’re eager to hear from you! If this sounds like a great match and sparks your interest, don’t wait, apply today!

About AutoProff

AutoProff was founded in 2013 with the aim to digitalize B2B used car trading, helping car dealers increase sales and improve profits. 

in August 2022, AutoScout24, the leading specialized pan-European online car marketplace, acquired a majority stake in AutoProff. The partnership has supported the rapid expansion of AutoProff's solutions across Europe and enables the creation of Europe's first fully integrated C2B-B2B-B2C dealing solution for used cars. 

At AutoProff, we specialize in providing online B2B used-car dealing solutions designed to improve the buying and selling experience for professional car dealers and their customers.

We are the emerging European leader with more than 150,000 B2B used cars on our online trading platforms annually.   

With a focus on effective solutions, digitization and customer service, we are committed to being the home of B2B car dealing for European car dealers. 

The opportunity
We are seeking a Senior Technical Product Manager with extensive prior experience in a hands-on game development role to join our Engine Product team. You will play a pivotal role in defining product requirements with technical input on customer need, value, measurability, as well as the ability to use and demonstrate product in a hands-on fashion.

In this high-impact technical role, you will define and execute the roadmap of Unity Engine’s core technology; including scripting and CoreCLR, compilation, burst and entities. You will define product strategy with a technical point of view grounded in a direct understanding of customer requirements while ensuring the product vision aligns with business priorities, user needs, and technical feasibility.

What you'll be doing

• Define and own a product vision, strategy, and roadmap that is informed by technical product expertise, customer feedback from Unity Studio Productions and Customer Success organizations, Production Verification, market research, user feedback, and competitive analysis
• Cultivate strong relationships with Engineering counterparts to lead product areas hand-in-hand. You will drive feature delivery across disparate teams, clearing roadblocks and aligning priorities.
• Partner with stakeholders (e.g. Engineering, Quality, Design, Documentation, Program Management) to identify business goals, user needs, and technical requirements
• Prioritize product features and improvements based on a mix of data and user feedback from key external partners and our wider development community.
• Collaborate with other product team members to ensure solid cross-product integration and minimization of redundant feature code
• Facilitate customer feedback loops to refine and improve the product by iteratively adding customer value
• Hands-on tests and demos to understand requirements and proposed solutions, verify deliveries, and showcase delivered features to customers, users, and partners

What we're looking for

• Extensive experience with Unity, C#, Entities, Burst and Data oriented design (or similar systems within another engine), with a solid understanding of how developers integrate these technologies.
• Solid understanding of computer architecture, memory & cache behavior
• Prior experience in video game development working with Unity, Unreal, or proprietary game engines
• Strong product management experience, having lead technical product delivery of high impact features or projects, along with strong data and research skills
• Exceptional communication skills, with a proven track record of effectively simplifying and articulating complex technical concepts to a wide range of audiences, from engineers to senior executives.
• Proven ability to lead and influence cross-functional teams without direct authority, fostering a collaborative and productive environment.
• Strong skills in roadmap planning, feature prioritization, and stakeholder management
• Cross-functional collaboration capabilities to bring teams together as we drive towards common goals and priorities

You might also have

• Experience in systems programming, with expertise in C++
• Familiarity with SIMD programming
• Storytelling and visual presentation abilities to distill sophisticated topics into clear and concise communications
• Willingness to travel (up to 25% at peak times)

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

What is The Role

We are looking to bring on a Principal Product Manager for AI within our Observability team, where you'll drive the vision and execution of AI-powered features across our Observability platform. You'll shape how Agentic AI, Machine Learning, LLMs, and semantic context transform the entire observability lifecycle - from data onboarding and enrichment to advanced root cause analysis, impact assessment, and automated remediation. This is a high-impact role that will help shape our product offering.

What You Will Be Doing

• Define and execute the AI strategy for Observability, leveraging Elastic's AI stack (Elastic Inference Service, Elastic’s Agent Builder, AI Assistant, RAG, Vector Search, Knowledge Bases, NLP).
• Own the roadmap for embedding AI and ML into log analytics, incident investigation, and SRE workflows.
• Partner with Engineering, UX, and cross-functional teams to deliver seamless, intuitive AI-driven experiences.
• Collaborate with our Sales and Marketing teams to drive adoption, enablement, and go-to-market for new AI features.
• Engage with customers and the field to gather feedback, validate solutions, and iterate quickly.
• Track industry trends and competitive landscape to ensure Elastic leads in AI-powered Observability.

What You Bring 

•  5+ years in product management or a related field, with a focus on AI, ML, or Observability.
• Deep understanding of AI/ML technologies (LLMs, RAG, NLP, semantic search) and their application to real-world problems.
• Experience building and shipping data-intensive or AI-driven products at scale.
• Strong technical acumen and ability to translate complex AI concepts into user value.
• Excellent communication and collaboration skills; able to influence across teams and functions.
• Passion for innovation, customer empathy, and a bias for action.

What is The Role

We are looking to bring on a Principal Product Manager for AI within our Observability team, where you'll drive the vision and execution of AI-powered features across our Observability platform. You'll shape how Agentic AI, Machine Learning, LLMs, and semantic context transform the entire observability lifecycle - from data onboarding and enrichment to advanced root cause analysis, impact assessment, and automated remediation. This is a high-impact role that will help shape our product offering.

What You Will Be Doing

• Define and execute the AI strategy for Observability, leveraging Elastic's AI stack (Elastic Inference Service, Elastic’s Agent Builder, AI Assistant, RAG, Vector Search, Knowledge Bases, NLP).
• Own the roadmap for embedding AI and ML into log analytics, incident investigation, and SRE workflows.
• Partner with Engineering, UX, and cross-functional teams to deliver seamless, intuitive AI-driven experiences.
• Collaborate with our Sales and Marketing teams to drive adoption, enablement, and go-to-market for new AI features.
• Engage with customers and the field to gather feedback, validate solutions, and iterate quickly.
• Track industry trends and competitive landscape to ensure Elastic leads in AI-powered Observability.

What You Bring 

•  5+ years in product management or a related field, with a focus on AI, ML, or Observability.
• Deep understanding of AI/ML technologies (LLMs, RAG, NLP, semantic search) and their application to real-world problems.
• Experience building and shipping data-intensive or AI-driven products at scale.
• Strong technical acumen and ability to translate complex AI concepts into user value.
• Excellent communication and collaboration skills; able to influence across teams and functions.
• Passion for innovation, customer empathy, and a bias for action.

The opportunity
Unity Pipeline is a groundbreaking initiative that will fundamentally transform how real-time 3D experiences are built.

By decoupling pipeline interaction from the Unity Editor, we are shifting Unity from a single-seat application to an open, cloud-based ecosystem. This is an incredible opportunity to build the backbone of modern game and industry production, enabling teams to query, modify, version, and deploy content seamlessly.

You will be at the forefront of this shift, owning the highly critical storage abstraction layer, ensuring enterprise studios have the flexibility, robust security, and strict data location controls required to protect their intellectual property.

What you'll be doing

• Research user needs for the current and future target markets, focusing deeply on enterprise data security, on-premises/VPC deployments, and storage abstraction.
• Engage with users and partners to collaborate on product validation for integrating major version control systems like Unity Version Control System (UVCS), Git, and Perforce.
• Collaborate across roles and teams to ensure our plans fulfill the most needed user outcomes, optimizing storage margin models while enforcing fine-grained Role-Based Access Control (RBAC).
• Assemble and communicate 1-2 year product roadmaps for the pipeline's storage, data strategy, and versioning infrastructure.

What we're looking for

• Product Management experience to independently use the right PM techniques in enterprise data strategy and scalable storage solutions.
• Experience with professional game production, to rapidly understand our users’ needs regarding source control, managing massive asset repositories, and complying with complex IP restrictions.
• Strong capabilities in collaboration and driving alignment across teams who may have different goals and priorities.

You might also have

• Storytelling and visual presentation abilities to distill sophisticated topics into clear and concise communications.
• Technical background sufficient to learn and engage in analysis of possible technical solutions to desired real-time 3D outcomes, VCS abstractions, and strict data governance architectures.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

About the job

We're looking for a Senior Product Manager who's ready to help shape the next chapter of our product. This isn't a role with a narrow lane — we're deliberately keeping it open, because we're more interested in the person than the box they fit into. If you think in systems, move fluidly between strategy and execution, and are genuinely excited about the role AI is starting to play in how great products get built, we'd love to hear from you.

You'll sit at the intersection of technology, design, and business — collaborating closely across disciplines and helping us build products our customers love. Whether your background skews towards engineering, design, or classic PM, what matters most is how you think, how you work with others, and how you approach problems.

What you'll be doing

• Driving product strategy and vision, translating ambiguous problems into clear direction and prioritised roadmaps.
• Working fluidly across design, engineering, and business — breaking down silos rather than reinforcing them.
• Championing the customer through continuous discovery: user interviews, data analysis, and market research.
• Scoping and shaping new functionality with clarity, keeping scope tight and delivery timely.
• Delivering value incrementally — building the right thing at the right time, not the perfect thing too late.
• Communicating goals, progress, and outcomes with equal clarity to engineers, designers, and senior leadership.
• Using AI tooling actively and thoughtfully — in your own workflow, in how you think about building products and on the role of AI in the product we build.
• Contributing to a strong product culture: mentoring, supporting, and elevating those around you, including colleagues from other teams.
• Making strategic product decisions that navigate the business in the right direction — with humility and conviction.
  

  What to expect from the interview process

  1. 40-minute interview with the Group Product Manager
  2. 60-minute interview with the Group Product Manager and VP of Technology
  3. 60-minute case study session with the Product team

About you

We care more about how you think than where you've been. That said, here's the kind of background and mindset that tends to thrive here:

• 4–5+ years of experience in a product role — PM, technical PM, or a hybrid role that blurs those lines.
• Genuine curiosity about AI: you're already using it, experimenting with it, or actively developing your skills with it. Either way, you have a clear point of view.
• A background that may include engineering, design, or both — we actively welcome candidates who've crossed disciplines.
• Strong analytical thinking: you get to root causes before jumping to solutions, and you're comfortable with data.
• Excellent stakeholder management — you can align people with different agendas around a shared goal.
• An empathetic, user-first approach: you listen before you build.
• Comfort with ambiguity and the ability to create clarity where there isn't any.
• Experience in start-up or scale-up environments is a plus — but not required if you bring the right energy.
• Familiarity with web-based platforms or SaaS products is helpful context.

A note on AI fluency

This deserves its own section, because it matters to us. We're not looking for someone who can talk about AI trends. We're looking for someone who's actively integrating AI into the way they work — using it to move faster, think differently, draft better, analyse quicker, or build more confidently. Whether you're prompting your way through a competitive analysis or using AI-assisted prototyping tools, we want to see that you're genuinely engaging with these tools, not just aware they exist.

What We Can Offer You

At Worksome, you’ll be part of a dynamic, fast-paced team where your contributions will directly impact our company’s growth. As we expand, you’ll have opportunities for professional development, learning, and skill-building. We value well-being and collaboration, offering a balanced, supportive work environment for everyone.

• Work-life balance and a company that genuinely values individual wellbeing.
• A culture built on trust, transparency, and inclusion.
• Default in-office, based in Copenhagen, Denmark.
• 6 weeks of paid vacation, healthcare insurance, pension (4% employer contribution), and equity
• Real impact — your ideas and decisions will shape the product directly.
• A collaborative, curious team that's figuring out the future of work together.

We believe the best product people are hard to categorise. If this role sounds like you — even partly — we'd encourage you to apply.

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the French market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in French and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

The opportunity
We are seeking a Senior Technical Product Manager with prior experience in a hands-on game development role to join our Engine Product team. You will play a pivotal role in defining product requirements with technical input on customer need, value, measurability, as well as the ability to use and demonstrate product in a hands-on fashion.

This role will be focused on the user experience of the Unity engine’s authoring features, helping to identify and implement usability improvements across Unity’s Editor, Hub and beyond.

What you'll be doing

• Working across the Unity engine, hub and other user touchpoints to identify and implement improvements to workflows, usability and improve the user experience
• Cultivate strong relationships with Engineering counterparts to lead product areas hand-in-hand. You will drive feature delivery across disparate teams, clearing roadblocks and aligning priorities.
• Partner with stakeholders (e.g. Engineering, Quality, Design, Documentation, Program Management) to identify business goals, user needs, and technical requirements
• Prioritize product features and improvements based on a mix of data and user feedback from key external partners and our wider development community.
• Collaborate with other product team members to ensure solid cross-product integration and minimization of redundant feature code
• Facilitate customer feedback loops to refine and improve the product by iteratively adding customer value
• Hands-on tests and demos to understand requirements and proposed solutions, verify deliveries, and showcase delivered features to customers, users, and partners

What we're looking for

• Experience working in Unity, ideally as a game developer
• Technical expertise and the ability to evaluate complex technology stacks that cross multiple systems and platforms (i.e. game engines, cloud services, and external APIs).
• Proven experience and knowledge of UX flows, with an ability to understand and improve on how users engage with software & UI.
• Strong product management experience, having lead technical product delivery of high impact features or projects, along with strong data and research skills.
• Exceptional communication skills, with a proven track record of effectively simplifying and articulating complex technical concepts to a wide range of audiences, from engineers to executives.
• Proven ability to lead and influence cross-functional teams without direct authority, fostering a collaborative and productive environment.
• Strong skills in roadmap planning, feature prioritization, and stakeholder management
• Cross-functional collaboration capabilities to bring teams together as we drive towards common goals and priorities

You might also have

• Technical understanding of game engine architecture, feature development, and the developer experience
• Expertise in high performance programming with languages such as C# or C++
• Storytelling and visual presentation abilities to distill sophisticated topics into clear and concise communications
• Willingness to travel (up to 25% at peak times)

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

The opportunity
We are seeking a Senior Technical Product Manager with extensive prior experience in a hands-on game development role to join our Engine Product team. You will play a pivotal role in defining product requirements with technical input on customer need, value, measurability, as well as the ability to use and demonstrate product in a hands-on fashion.

In this high-impact role, you will define and execute the roadmap of the authoring features in the Unity Engine, shaping how creators use our tools to build the games and experiences of the future. You will define product strategy with a technical point of view grounded in a direct understanding of customer requirements while ensuring the product vision aligns with business priorities, user needs, and technical feasibility.

What you'll be doing

• Define and own a product vision, strategy, and roadmap that is informed by technical product expertise, customer feedback from Unity Studio Productions and Customer Success organizations, Production Verification, market research, user feedback, and competitive analysis
• Cultivate strong relationships with Engineering counterparts to lead product areas hand-in-hand. You will drive feature delivery across disparate teams, clearing roadblocks and aligning priorities.
• Partner with stakeholders (e.g. Engineering, Quality, Design, Documentation, Program Management) to identify business goals, user needs, and technical requirements
• Prioritize product features and improvements based on a mix of data and user feedback from key external partners and our wider development community.
• Collaborate with other product team members to ensure solid cross-product integration and minimization of redundant feature code
• Facilitate customer feedback loops to refine and improve the product by iteratively adding customer value
• Hands-on tests and demos to understand requirements and proposed solutions, verify deliveries, and showcase delivered features to customers, users, and partners

What we're looking for

• Experience shipping games as a developer, ideally in Unity, Unreal, or proprietary game engines
• Deep technical expertise and the ability to evaluate complex technology stacks that cross multiple systems and platforms (i.e. game engines, cloud services, and external APIs).
• Strong product management experience, having lead technical product delivery of high impact features or projects, along with strong data and research skills
• Exceptional communication skills, with a proven track record of effectively simplifying and articulating complex technical concepts to a wide range of audiences, from engineers to senior executives.
• Proven ability to lead and influence cross-functional teams without direct authority, fostering a collaborative and productive environment.
• Strong skills in roadmap planning, feature prioritization, and stakeholder management
• Cross-functional collaboration capabilities to bring teams together as we drive towards common goals and priorities

You might also have

• Technical understanding of game engine architecture, feature development, and the developer experience
• Expertise in high performance programming with languages such as C# or C++
• Storytelling and visual presentation abilities to distill sophisticated topics into clear and concise communications
• Willingness to travel (up to 25% at peak times)

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN

FX Client Portfolio Manager

Ebury Copenhagen - Office based

*Exceptional on target earnings potential*

We are looking for a Client Portfolio Manager in our Copenhagen Office, with proven dealing, trading and account management experience. The successful candidate will manage a portfolio of clients taking responsibility for trading account set up, relationship management and deal execution.

Our CPMs offer expert and bespoke suggestions and ideas to our clients, providing them with strategies to minimise their FX risk challenges. They plan, structure and execute deals, giving our clients the best value while contributing to Ebury’s growth. 

Our best CPMs go on to head up and train teams, making sure the next generation are inspired, motivated and proficient in their roles.

What you’ll do as a Client Portfolio Manager

• Manage a portfolio of corporate clients, executing a range of different products, including FX hedging, lending, payments and cash management. You’ll upsell Ebury’s broad product capabilities, ensuring a best-in-class client proposition.
• Collaborate with a large, successful sales team to assist in business origination. Understand clients' business environments, strategies, and industry to provide the best solution for their situation using Ebury's large product suite.
• Know and understand the competition's capabilities and gaps to better position Ebury’s Banking solutions.
• Deliver on specific KPIs, including repeat and new business revenues, reducing client churn, upselling cross-selling multiple relevant products and increasing wallet-share. 
• Building and maintaining strong client relationships through client meetings, confidently and professionally presenting ideas, proposals, and updates to clients.
• Expand existing business and provide feedback to technology and product managers.
• Originate new business via networking with existing clients for business referrals.

What you’ll need

• Strong Financial Services experience in a sales or relationship management role. An established network of contacts is a distinct advantage.
• Experience of working in an established FX institution and/or commercial bank, or selling other financial instruments to SMEs and corporate clients
• Solid understanding of relevant compliance requirements.
• Academic background in Business or Finance is a plus
• Exceptional communication skills, able to win commitment and buy-in.
• Sophisticated technical ability; statistical/fundamental analysis & risk management practices 
• Proven record of identifying and pursuing new business opportunities (upselling, cross-selling, new client acquisition)
• Skilled negotiator, able to build and leverage relationships at senior levels.
• Fluency in Danish and strong business-level English

Why Ebury? 

• Generous commission structure and unlimited earning potential 
• An impressive product suite including Trade Finance with more innovative and cutting edge products.
• International development opportunities including attending global Boot Camps.
• Career development and progression: Some of our most experienced CPMs with exceptional FX knowledge move into leadership and coaching positions.
• Dedicated Mentorship: Learn directly from experienced Client Portfolio Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Copenhagen Office: A fantastic location with excellent transport links.

Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Cheryl Davidson

#LI-CD1

#LI-ONSITE

It’s rare to find a role where the Admin experience isn't just a maintenance task, but the primary driver of a company’s growth strategy. We believe that making management and deployment effortless for IT admins is the key to empower millions of people to use screens better in their education and business environments.

At Airtame, we are looking for a Product Manager to lead the platform's digital backbone. You will own the Admin experience where our customers manage their physical Airtame devices in meeting- and classrooms or Virtual Airtame instances running on mini-pcs, videobars and Interactive-flat-panels across their organization. As we accelerate our SaaS revenue stream, the strategic weight of this platform has never been higher; it is the place where our product’s usability directly dictates our unit economics and our ability to scale.

The Mandate: Architecting the Self-Serve Revenue Engine

Your mission is to lead the transition of our Admin Experience into a high-velocity growth engine. You will own the end-to-end self-service journey, ensuring that an admin can move from a "Try Now" trial to a fully licensed, multi-site deployment without ever needing to speak to a sales representative. In addition you will help enable sales with quality insights, when larger prospects arrive in the product. This is a high-leverage role where your work on automated onboarding, transparent license management, and remote configuration is the primary driver of our SaaS revenue targets.

You will join a focused, cross-functional team based in our Copenhagen office. We operate on a foundation of high trust and professional autonomy, where we value clear communication and a flat hierarchy. You will lead an empowered squad of engineers and a designer, working collaboratively to prioritize and solve product opportunities driving user and business growth.

Defining the Admin Experience

The Admin experience is where the complexity of hardware meets the agility of software. You will be responsible for addressing the core functional needs that will help fuel Airtame’s growth:

• Fleet Management at Scale: Solving the pain of mass-configuring devices, scheduling firmware updates, and managing digital signage content across hundreds of locations from a single browser tab.
• Global Visibility: Providing admins with the data and health-checks they need to proactively manage their fleet, ensuring that their classrooms, meeting spaces or signage screens are always running.
• The Conversion Path: Optimizing every touchpoint in the web UI so that the value of our product is self-evident, making the decision to convert to a paid subscription or expanding deployment a logical outcome of using the platform.
• Frictionless Licensing: Designing the logic and UI for automated seat provisioning and license tracking, ensuring that managing virtual instances is as simple as managing a single device.

Your Impact in Year One

Architect the Self-Serve Funnel: You will analyze and optimize the trial journey for both Virtual and Hardware instances, aggressively driving self-service ARR toward our 2026 targets.

Increase Conversion Velocity: You will identify and eliminate onboarding bottlenecks in the Admin portal, significantly improving the trial-to-paid conversion rate through automation and experimentation.

Enable Enterprise Scale: You will strategically ship the critical infrastructure—such as SSO, advanced RBAC, and security protocols—that unblock our sales teams for large-scale enterprise deployments.

Operationalize Revenue Data: You will establish a robust analytics framework to move beyond qualitative feedback, creating a roadmap that predicts churn and identifies expansion opportunities.

Professional Experience & Requirements

This role requires a candidate who has previously owned a complex B2B management platform and understands the technical and strategic stakes involved.

• Proven Admin/Platform Ownership: You have at least 4+ years of experience as a PM, with a significant portion dedicated to owning an Admin UI, a billing/subscription system, or a technical B2B management portal. You can demonstrate how you’ve simplified complex workflows for expert users.
• B2B PLG Expertise: You have a deep understanding of product-led growth mechanics—PQLs, trial-to-paid conversion loops, and self-serve onboarding. You know how to use data to find the "Aha!" moment for a new user.
• Technical Rigor: You are comfortable discussing APIs, remote device management protocols, and data schemas with engineers. You have a history of writing clear, technical specifications that account for edge cases in a global, distributed system.
• Analytical Independence: You don't wait for a data analyst to give you answers. You are proficient in querying your own data and using it to build a roadmap based on evidence rather than intuition. Additionally you’re used to testing and validating hypotheses by engaging directly with real users online and on-site.

Why Airtame?

• Unified Fleet Management: Tackle the unique challenge of building a cohesive experience that bridges physical hardware and virtual application instances.
• Strategic Influence: You will be at the heart of Airtame’s most important strategic bet: the acceleration of our SaaS revenue.
• Global Footprint: Your work will enable collaboration and communication for millions of people across classrooms and offices in over 100 countries.
• A healthy work-life balance.
• Five weeks paid vacation and 5 days of extra paid AirtameFlex days.
• Pension and private health insurance.
• Flexible work environment, with a hybrid mindset.
• Catered lunch in the office.

Airtame is an equal opportunity employer. We have colleagues across the globe, with both in-office and full-time remote workers. This feeds into our international hybrid mindset, with people from 25+ nationalities that make up the Airtame team.

Our work-life cultural balance is key to our success. Our team encompasses our values of trust and open communication to support each other and to collaborate in a fun and collective way.

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the Danish market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in Danish and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
  
  

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

Miro is the online workspace for innovation, used by 100M+ people to build the next big thing. We are seeking a Research Manager to lead the team defining the brain behind the "Intelligent Canvas."

This is not for building a standard GenAI or Recommendation engine. You will lead a team operating at the intersection of Vision, Language, and Graph Theory, working with a dataset unlike any other in the industry: spatial, unstructured, and deeply human collaboration data. You will bridge the gap between open-ended research (LLMs, Diffusion Models, GNNs) and product impact, empowering teams to dream, design, and build faster.

What You'll Do

• Build and lead a world-class applied research team, hiring and mentoring researchers who excel at the intersection of deep learning theory and production engineering.
• Define the research roadmap to support the "Intelligent Canvas," identifying opportunities to model complex user behaviors—from multi-user collaboration on an infinite canvas, to multi-format AI-powered generation (e.g. slide deck, technical diagram, web app prototypes, etc.), and more.
• Pioneer research on unique spatial datasets. Unlike standard text/image corpuses, you will explore massive multimodal and graph-based datasets, uncovering how teams organize information spatially and collaborate together to solve complex multi-modal problems.
• Drive the "Research-to-Product" velocity. You will create the framework for rapidly testing foundation models (e.g., GPT-4, Llama, Stable Diffusion) and fine-tuning them for specific domain tasks (e.g. prototype generation, diagram generation, mindmap generation).
• Cultivate a culture of scientific rigor. Encourage the team to stay at the cutting edge (NeurIPS, CVPR) while maintaining a relentless focus on shipping features that delight users.
• Partner with Engineering & Product Leadership to translate abstract AI capabilities into intuitive solutions that feel like magic to our users.
• Architect organizational processes for model governance, ensuring rigorous evaluation frameworks, reproducibility, and ethical AI practices.

What We're Looking For

• Proven track record of technical leadership: 2+ years of experience managing high-performing Applied Science or ML Engineering teams in a product-led tech company or top-tier research lab.
• Multimodal & GenAI Depth: You don't just use APIs; you understand the architecture of Transformers, Diffusion models, and Graph Neural Networks (GNNs). You can guide a team through the complexities of fine-tuning and RAG at scale.
• A "Product-First" Researcher: You understand that accuracy metrics (F1, AUC) are proxies, not goals. You prioritize user value and latency constraints in production.
• Curiosity for the "Unsolved": You are excited by the ambiguity of modeling "collaboration." How do you quantify a "good brainstorm"? How do you autocomplete a flowchart?
• Strategic Communication: You can articulate the difference between "hype" and "utility" to executive stakeholders and align research efforts with Miro’s long-term strategy.

Education + Experience

• Option A: PhD in Computer Science, Statistics, Mathematics, or related field + 2+ years of people management experience.
• Option B: Master’s degree or equivalent deep technical experience + 5+ years of industry experience in ML, including 2+ years of people management.

Bonus (Nice-to-Have)

• A portfolio of research contributions, including publications in top-tier conferences (NeurIPS, ICLR, KDD) or impactful technical blog posts.
• Familiarity with the modern MLOps stack and experience guiding teams in building their own research infrastructure.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-MH1

Taking over a legacy GTM stack is often an exercise in forensic archaeology. Between years of successful iterations and various layers of automation, the "source of truth" in many companies eventually becomes a collection of varying opinions rather than a reliable data set. The most satisfying part of this work is usually the moment you move from patching leaks to actually architecting a unified revenue backbone.

We are at that specific turning point. You’ll step in with the mandate to take over our commercial stack — owning the architecture from top to bottom and unifying years of successful iterations across Salesforce, Zapier, and Weld into a single, high-performance engine. This role is about building a foundation that can simultaneously support a mature hardware business and an ambitious self-service SaaS stream. It’s a chance to move beyond manual CRM management and own a system that stays stable as the business scales.

Based in our Copenhagen headquarters, you’ll be part of a cross-functional setup where global reach meets a local, high-trust team. We operate with a global footprint, meaning you’ll have the autonomy to make architectural decisions that impact our teams in the US and across Europe. We value high trust and flat hierarchies, but more importantly, we value the technical depth required to solve complex problems without being micromanaged.

Year 1 Outcomes

Architect the Revenue Backbone: Within the first six months, you will have audited and streamlined our Salesforce and automation ecosystem. Success looks like a clean, documented data schema where "source of truth" is no longer a debate between Sales, Marketing, and Customer Success.

Scale the Self-Service Engine: You will own the website portion of our SaaS funnel. In collaboration with our product team (who handle the experience after registration) you will optimize lead flow and top-of-funnel conversion to drive self-service ARR.

Unify Commercial Logic: Successfully integrate product analytics, billing systems, and our CRM to create a seamless journey. The evidence of success will be a "trial → POC → paid → expansion" loop that handles both physical device sales and software subscriptions without manual intervention or data gaps.

Deploy High-Leverage Automation: Use APIs and AI-assisted tools to ship internal productivity workflows. You'll be expected to identify bottlenecks in our current sales process and automate them away, significantly reducing administrative drag for our commercial teams.

Who You Are

The Systems Architect
You have a high bar for what "good" looks like in a CRM. While you can navigate legacy setups, your focus is always on the target state: a scalable, clean, and documented architecture. You prioritize structural integrity over quick-fix patches and believe that if a workflow isn't documented, it doesn't exist.

The Pragmatic Builder
You are dangerous enough with APIs, SQL, and data modeling to ship your own solutions. You don’t wait for a data engineering ticket to be cleared; you use modern tools to build, test, and deploy integrations that work. Your bias is toward action and "shipping" rather than just "planning."

The Commercial Translator
You can sit in a room with a Sales Lead or a Growth Marketer, listen to a business problem, and immediately translate it into a technical workflow. You understand the trade-offs between ambitious growth experiments and long-term system stability, and you know how to communicate those trade-offs clearly.

Why Airtame?

• Most RevOps roles are purely SaaS or purely e-commerce. Here, you get to solve the unique intellectual challenge of bridging a hardware supply chain with a high-velocity digital subscription model.
• High Leverage, Low Bureaucracy: You own the stack. If you see a better way to integrate a tool or model data, you have the mandate to build it.
• Technical freedom: This is not an admin role, we intend to build. You are encouraged to use AI and modern tools to ship faster and better.
• A healthy work-life balance.
• Five weeks paid vacation and 5 days of extra paid AirtameFlex days.
• Pension and private health insurance.
• Flexible work environment, with a hybrid mindset.
• Catered lunch in the office.

Airtame is an equal opportunity employer. We have colleagues across the globe, with both in-office and full-time remote workers. This feeds into our international hybrid mindset, with people from 25+ nationalities that make up the Airtame team.

Our work-life cultural balance is key to our success. Our team encompasses our values of trust and open communication to support each other and to collaborate in a fun and collective way.