As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

• Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.
• Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.
• Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.
• Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels. 
• Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.
• Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

• You have proven experience developing and optimising self-service platforms or customer-facing Help Centres. While deep, hands-on experience with Salesforce Experience Cloud, Lightning Web Components (LWC), and Salesforce Knowledge, is a significant advantage, we are open to experts who have managed similar help desk ecosystems and are ready to apply those skills to our stack.
• You are proficient in front-end development (HTML, CSS, and JavaScript) and comfortable translating UI/UX designs into functional components.
• You have a proven track record of running A/B tests and using analytics tools (like GA4, Looker, or Hotjar) to inform design decisions.
• You have a strong sensibility for UI/UX and can create simple graphical assets or layouts using tools like Figma.
• You are familiar with SEO/AIEO concepts and stay ahead of emerging digital CX technologies.
• You're comfortable owning structured working processes and bringing cross-functional teams together around a shared roadmap.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

• Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.
• Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.
• Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.
• Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels. 
• Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.
• Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

• You have proven experience developing and optimising self-service platforms or customer-facing Help Centres. While deep, hands-on experience with Salesforce Experience Cloud, Lightning Web Components (LWC), and Salesforce Knowledge, is a significant advantage, we are open to experts who have managed similar help desk ecosystems and are ready to apply those skills to our stack.
• You are proficient in front-end development (HTML, CSS, and JavaScript) and comfortable translating UI/UX designs into functional components.
• You have a proven track record of running A/B tests and using analytics tools (like GA4, Looker, or Hotjar) to inform design decisions.
• You have a strong sensibility for UI/UX and can create simple graphical assets or layouts using tools like Figma.
• You are familiar with SEO/AIEO concepts and stay ahead of emerging digital CX technologies.
• You're comfortable owning structured working processes and bringing cross-functional teams together around a shared roadmap.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1-year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and a constant buzz of different languages being spoken everywhere you go. It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

Role Description

• As a Senior Applied AI Solutions Architect (Internal Title: Senior Applied AI Engineer), you will work directly with our most strategic customers to understand their objectives and key challenges, identify high-impact opportunities for AI, and turn them into measurable business value. You will be building Celonis solutions using the world’s leading Process Intelligence (PI) platform - in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers.

This customer-facing role is ideal for people who enjoy working directly with customers and turning complex business challenges into practical AI solutions. The focus is on problem framing, solution design, and business impact rather than pure software engineering. While you will prototype AI solutions, the primary goal is delivering meaningful value for customers.

Key Responsibilities:

• Identify High-Impact AI Opportunities: Work closely with enterprise customers to understand their strategic priorities and operational challenges, identifying where AI can deliver measurable business value.
• Design AI-Powered Solutions: Translate complex business problems into scalable AI solution architectures combining the Celonis Process Intelligence platform with modern AI technologies.
• Prototype & Demonstrate Value: Rapidly build prototypes and proof-of-value solutions that demonstrate tangible outcomes to business and technical stakeholders.
• Lead AI Innovation with Customers: Facilitate workshops, hackathons, and innovation sessions with customers to explore new ways AI can transform their operations.
• Drive Adoption and Business Impact: Partner with customer teams to ensure successful implementation, adoption, and realization of measurable value from AI deployments.
• Develop Domain Expertise: Build deep expertise in specific industries or business domains (e.g., supply chain, finance) and help scale that knowledge across the organization.

You might be a great fit if you...

• have 5+ years of experience in solutions consulting, data / AI consulting, technical pre-sales, sales engineering, value engineering, or customer-facing solution-architecture or AI roles
• enjoy translating business challenges into technical solutions
• can communicate complex technical concepts to business and executive stakeholders
• have a good understanding of business processes across sectors (such as Supply Chain or Finance) with the ability to translate high-level business needs into specific AI use cases.
• demonstrate strong presentation skills to both internal and external stakeholders (including executives), whether whiteboarding sessions or formal readouts and demos.
• have some experience prototyping solutions with Python and modern AI frameworks
• are familiar with Generative AI architectures such as RAG, prompt engineering, or agent-based systems
• hold a Bachelor’s Degree required (Masters Degree in computer science, engineering, mathematics or related fields, or equivalent work experience is a nice-to-have).

Nice to have (big plus):

• Experience building or deploying generative AI applications
• Familiarity with tools such as LangChain, LlamaIndex, or other LLM orchestration frameworks
• Industry experience in domains such as supply chain, finance, or operations

The Team:

The Celonis Value Engineering (VE) team is focused on managing the entire customer value lifecycle, from sales through value realization, renewal and expansion. As a Value Engineer Manager, you will lead a dynamic team who come from a variety of backgrounds to identify, frame and deliver value to our customers.

The Role:

As a Pre-sales and Solution Engineering (Value Engineering) Manager, you will lead a team of Value Engineers and drive end-to-end customer value journeys, landing and expanding existing customers (ACV growth) and renewals (renewal rate). You will work closely with the Celonis GTM Leadership Teams and be responsible for the end-to-end value journey for all customers within your region/vertical, supporting customers to achieve their strategic goals and realize significant value using Celonis Process Intelligence Platform. You are a trusted advisor to the Celonis Executive Team, supporting their engagements with strategic customers and senior stakeholders. 

As a leader in one of the fastest-growing tech companies globally, you will bring together deep process and industry knowledge with a proven consulting skill set and strong analytical abilities. You will foster a positive and supportive work environment for your teams, promoting employee satisfaction and career growth.

The work you’ll do:

Identify & Frame Value For Prospects/Customers

• Own the end-to-end customer value journey, including responsibility for landing, expanding, adoption and renewing accounts
• Translate customers’ strategic objectives into high-impact Celonis use cases and evangelize Process Intelligence across prospects and customers
• Communicate the value opportunity and strategic roadmap to C-Level executives in partnership with sales leadership and Celonis executives
• Serve as an executive sponsor across the customer portfolio and solidify Celonis as a strategic business transformation platform for our customers

Create & Scale Value Across The Portfolio

• Lead customers through the Celonis Value Journey, support the deployment of new features, apps, and products across the customer base, and advance strategic growth programs in pursuit of value creation
• Ensure customer success and architect improvement measures and manage change within the customer base, while pioneering new methodologies within Celonis’ Value Engineering organisation
• Direct Celonis Value Engineering, Services and Ecosystem resources through the Celonis Customer Value Journey, creating durable value for our customers 
• Take ownership and build strategic customer relationships as an executive sponsor
• Host QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews) to communicate results and realized value to senior management and C-level executives

Grow & Lead Celonis Talent

• Recruit the next-generation of Celonis Value Engineers, while setting a high-standard for candidate excellence
• Develop world-class talent through hands-on engagement, continuous feedback, and active mentorship 
• Lead by example and consistently demonstrate the Celonis Leadership Principles (lead with purpose, facilitate greatness, embrace difference, and cultivate balance)
• Effectively allocate Celonis resources to deliver on company sales, renewals, value,  and adoption targets 
• Communicate success and risks proactively within the organization 

The qualifications you need:

• Domain Expertise: Demonstrate your business domain expertise, such as in Finance or Supply Chain as well as experience in strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) and ability to build a compelling value roadmap for the customer
• Industry Expertise: Demonstrate a deep understanding of industry trends and strategic challenges of the C-Suite and build an integrated Celonis Process Intelligence roadmap
• Product Expertise: Experience with guiding customer’s IT teams throughout their Celonis Process Intelligence journey, demonstrating hands-on the power of Process Intelligence and proven ability to accelerate value realization by building dashboards, Apps, Action Flows
• Project Management: Plan and manage project scope, expectations and timelines. Leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating results to stakeholders and management, both internally and externally.
• Value Selling Methodology: Demonstrate experience of following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV’s, and demonstrate the full value potential of Celonis Process Intelligence
• Value Realization: Proven track record of identifying and prioritizing use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis
• Sales & Commercial Acumen: Demonstrate ability to qualify all VE engagements, do discovery with customers directly, steer/allocate resources efficiently, and champion our value selling methodology with our customers.

Leadership Skills: Proven ability to lead by example, including being on the front line with your teams, hands-on in all aspects and a role model for the organization. 

The Team:

The Celonis Value Engineering (VE) team is focused on managing the entire customer value lifecycle, from sales through value realization, renewal and expansion. As a Value Engineer Manager, you will lead a dynamic team who come from a variety of backgrounds to identify, frame and deliver value to our customers.

The Role:

As a Pre-sales and Solution Engineering (Value Engineering) Manager, you will lead a team of Value Engineers and drive end-to-end customer value journeys, landing and expanding existing customers (ACV growth) and renewals (renewal rate). You will work closely with the Celonis GTM Leadership Teams and be responsible for the end-to-end value journey for all customers within your region/vertical, supporting customers to achieve their strategic goals and realize significant value using Celonis Process Intelligence Platform. You are a trusted advisor to the Celonis Executive Team, supporting their engagements with strategic customers and senior stakeholders. 

As a leader in one of the fastest-growing tech companies globally, you will bring together deep process and industry knowledge with a proven consulting skill set and strong analytical abilities. You will foster a positive and supportive work environment for your teams, promoting employee satisfaction and career growth.

The work you’ll do:

Identify & Frame Value For Prospects/Customers

• Own the end-to-end customer value journey, including responsibility for landing, expanding, adoption and renewing accounts
• Translate customers’ strategic objectives into high-impact Celonis use cases and evangelize Process Intelligence across prospects and customers
• Communicate the value opportunity and strategic roadmap to C-Level executives in partnership with sales leadership and Celonis executives
• Serve as an executive sponsor across the customer portfolio and solidify Celonis as a strategic business transformation platform for our customers

Create & Scale Value Across The Portfolio

• Lead customers through the Celonis Value Journey, support the deployment of new features, apps, and products across the customer base, and advance strategic growth programs in pursuit of value creation
• Ensure customer success and architect improvement measures and manage change within the customer base, while pioneering new methodologies within Celonis’ Value Engineering organisation
• Direct Celonis Value Engineering, Services and Ecosystem resources through the Celonis Customer Value Journey, creating durable value for our customers 
• Take ownership and build strategic customer relationships as an executive sponsor
• Host QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews) to communicate results and realized value to senior management and C-level executives

Grow & Lead Celonis Talent

• Recruit the next-generation of Celonis Value Engineers, while setting a high-standard for candidate excellence
• Develop world-class talent through hands-on engagement, continuous feedback, and active mentorship 
• Lead by example and consistently demonstrate the Celonis Leadership Principles (lead with purpose, facilitate greatness, embrace difference, and cultivate balance)
• Effectively allocate Celonis resources to deliver on company sales, renewals, value,  and adoption targets 
• Communicate success and risks proactively within the organization 

The qualifications you need:

• Domain Expertise: Demonstrate your business domain expertise, such as in Finance or Supply Chain as well as experience in strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) and ability to build a compelling value roadmap for the customer
• Industry Expertise: Demonstrate a deep understanding of industry trends and strategic challenges of the C-Suite and build an integrated Celonis Process Intelligence roadmap
• Product Expertise: Experience with guiding customer’s IT teams throughout their Celonis Process Intelligence journey, demonstrating hands-on the power of Process Intelligence and proven ability to accelerate value realization by building dashboards, Apps, Action Flows
• Project Management: Plan and manage project scope, expectations and timelines. Leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating results to stakeholders and management, both internally and externally.
• Value Selling Methodology: Demonstrate experience of following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV’s, and demonstrate the full value potential of Celonis Process Intelligence
• Value Realization: Proven track record of identifying and prioritizing use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis
• Sales & Commercial Acumen: Demonstrate ability to qualify all VE engagements, do discovery with customers directly, steer/allocate resources efficiently, and champion our value selling methodology with our customers.

Leadership Skills: Proven ability to lead by example, including being on the front line with your teams, hands-on in all aspects and a role model for the organization. 

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for - or work remotely if you prefer 
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the French market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in French and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

Do you want to design and architect the technical solutions behind some of the worlds largest and most advanced customer journeys? Are you driven by transforming the needs of business stakeholders into innovative solutions on leading CRM and marketing automation platforms? Would you like to join one of the leading digital agencies in the world? Then you might be just the Technical Architect we’re looking for!

What will your day look like?

As our new Technical Architect (specialising in Salesforce marketing cloud), you will be responsible for defining the overall technical structure of a client project. Your job will be to identify client requirements by researching and analysing their needs. This involves studying the concept, strategy, and vision for the project.

More specifically, you will create user scenarios, prepare data models, design information structure, workflows as well as work out technical specifications and test methods. You will also create implementation plans and estimates for new and existing clients.

Doing this, your tasks include:

• Implementing the architecture in corporation with the project team, using agile methodologies like Scrum
• Delivery of Salesforce Marketing Cloud projects
• Working out which solution to use based on cost-benefit analysis and research
• Explaining to designers and developers what's required and overseeing the progress
• Providing feedback, summary, and information about your projects, agreeing plans with the client and breaking down large-scale projects into manageable chunks.

Who are you going to work with?

You join the technical team, currently consisting of 100+ competent and respectful colleagues. Here, you become part of an exciting and challenging professional environment where you get to work closely with Architects, Developers, and Technical Project Managers. You will also work with the account team and Data Specialists as well as our clients’ technical teams.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.   

What do you bring to the table?

As a person, you are outgoing, self-motivated, and ambitious; yet you are a helpful team-player that contributes positively to the working environment. Since you will be involved throughout the entire project lifecycle, it’s essential that you understand all aspects of each system, from both a business and technical point of view. In other words, you know how to turn business requirements into technical solutions. This means having an extensive knowledge of technologies such as SQL, XML, JSON, JavaScript, HTML, and CSS as well as knowledge of one or more programming languages.

In addition, you have:

• 6+ years of experience as a salesforce marketing cloud architect or technical consultant, preferably at an agency within digital sales and/or marketing solutions 
• Extensive experience with Salesforce marketing cloud
• Working with client-based projects and know how to service clients, including handling deadlines within agreed budget
• Experience in Workflow Engines as well as a great understanding of and ability to design database design and modeling
• Ability to explain complex technical solutions with clients

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Miro is looking for a Machine Learning Research Engineer to serve as the technical "North Star" for our Machine Learning organization. You will operate as an Individual Contributor, driving the architectural decisions behind the "Intelligent Canvas."

Your challenge is unique in the industry: You are not just processing text. You are building models that understand spatial relationships, visual diagrams, and unstructured collaboration. You will research, prototype, and ship novel architectures that combine Large Language Models (LLMs), Computer Vision, and Graph Neural Networks (GNNs) to make Miro the smartest collaboration platform on earth.

What you’ll do

• Design, train, and ship production-grade ML models—including deep learning, NLP, and computer vision systems—that solve complex business problems and power core product features.
• Conduct deep exploratory research on massive datasets to uncover novel patterns in user behavior and content creation, translating raw data insights into new predictive modeling opportunities.
• Apply advanced fine-tuning strategies (e.g., PEFT, LoRA) to adapt state-of-the-art foundation models to specific domain tasks, rigorously experimenting to maximize performance.
• Architect scalable ML pipelines for data processing, feature engineering, training, and evaluation, ensuring high data quality and system reliability.
• Optimize model performance for latency, throughput, and resource utilization, balancing model complexity with production constraints (e.g., overfitting vs. underfitting, compute efficiency).
• Collaborate cross-functionally with data engineers, product managers, and software engineers to translate business requirements into technical ML specifications and integrate models into user-facing applications44.
• Champion MLOps excellence by automating deployment workflows, implementing CI/CD for ML, and establishing robust monitoring for model drift and health.
• Stay at the forefront of ML research, evaluating novel algorithms and techniques (e.g., Transformer architectures, quantization) to drive innovation and technical strategy.

What you’ll need

• Strong foundation in ML theory and statistics, including hypothesis testing, probability distributions, regression, classification, and optimization techniques.
• Solid engineering fundamentals. You are comfortable writing production-level Python and have a deep understanding of data structures, algorithms, and distributed system design.
• Deep proficiency in Python and the modern ML stack, with hands-on experience using libraries like Pandas, NumPy, Scikit-learn, and deep learning frameworks (PyTorch, TensorFlow).
• Gradient Debugging: Expertise in PyTorch or JAX, including experience with distributed training (e.g., DDP, FSDP) and debugging complex gradient issues.
• Applied Research: Ability to read, implement, and improve upon the latest academic papers (NeurIPS, ICML, CVPR). You don't just use libraries; you understand the math underneath them and can reproduce results in peer-reviewed papers.
• Track record of end-to-end ML delivery, from exploratory data analysis (EDA) and feature engineering to training, validation, and deploying models in a production environment.
• Experience with large-scale systems, capable of designing resilient architectures that handle vast datasets and high-throughput inference requests.
• Strong engineering mindset, valuing code quality, testing, modularity, and maintainability just as highly as model accuracy.

Education + Experience

• Option A: Bachelor's or Master's degree in Computer Science, Mathematics, Statistics, or related field plus ~3+ years of professional ML engineering experience.
• Option B: No formal degree, ~6+ years of industry experience demonstrating equivalent proficiency in building and shipping ML systems.

What's in it for you

LON:

• Competitive equity package
• Health insurance for you and your family
• Corporate pension plan
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team
  

Multi Location: Amsterdam / Berlin / Yerevan / London:

• Competitive equity package
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

Recruiter: #LI-MH1

It’s rare to find a role where the Admin experience isn't just a maintenance task, but the primary driver of a company’s growth strategy. We believe that making management and deployment effortless for IT admins is the key to empower millions of people to use screens better in their education and business environments.

At Airtame, we are looking for a Product Manager to lead the platform's digital backbone. You will own the Admin experience where our customers manage their physical Airtame devices in meeting- and classrooms or Virtual Airtame instances running on mini-pcs, videobars and Interactive-flat-panels across their organization. As we accelerate our SaaS revenue stream, the strategic weight of this platform has never been higher; it is the place where our product’s usability directly dictates our unit economics and our ability to scale.

The Mandate: Architecting the Self-Serve Revenue Engine

Your mission is to lead the transition of our Admin Experience into a high-velocity growth engine. You will own the end-to-end self-service journey, ensuring that an admin can move from a "Try Now" trial to a fully licensed, multi-site deployment without ever needing to speak to a sales representative. In addition you will help enable sales with quality insights, when larger prospects arrive in the product. This is a high-leverage role where your work on automated onboarding, transparent license management, and remote configuration is the primary driver of our SaaS revenue targets.

You will join a focused, cross-functional team based in our Copenhagen office. We operate on a foundation of high trust and professional autonomy, where we value clear communication and a flat hierarchy. You will lead an empowered squad of engineers and a designer, working collaboratively to prioritize and solve product opportunities driving user and business growth.

Defining the Admin Experience

The Admin experience is where the complexity of hardware meets the agility of software. You will be responsible for addressing the core functional needs that will help fuel Airtame’s growth:

• Fleet Management at Scale: Solving the pain of mass-configuring devices, scheduling firmware updates, and managing digital signage content across hundreds of locations from a single browser tab.
• Global Visibility: Providing admins with the data and health-checks they need to proactively manage their fleet, ensuring that their classrooms, meeting spaces or signage screens are always running.
• The Conversion Path: Optimizing every touchpoint in the web UI so that the value of our product is self-evident, making the decision to convert to a paid subscription or expanding deployment a logical outcome of using the platform.
• Frictionless Licensing: Designing the logic and UI for automated seat provisioning and license tracking, ensuring that managing virtual instances is as simple as managing a single device.

Your Impact in Year One

Architect the Self-Serve Funnel: You will analyze and optimize the trial journey for both Virtual and Hardware instances, aggressively driving self-service ARR toward our 2026 targets.

Increase Conversion Velocity: You will identify and eliminate onboarding bottlenecks in the Admin portal, significantly improving the trial-to-paid conversion rate through automation and experimentation.

Enable Enterprise Scale: You will strategically ship the critical infrastructure—such as SSO, advanced RBAC, and security protocols—that unblock our sales teams for large-scale enterprise deployments.

Operationalize Revenue Data: You will establish a robust analytics framework to move beyond qualitative feedback, creating a roadmap that predicts churn and identifies expansion opportunities.

Professional Experience & Requirements

This role requires a candidate who has previously owned a complex B2B management platform and understands the technical and strategic stakes involved.

• Proven Admin/Platform Ownership: You have at least 4+ years of experience as a PM, with a significant portion dedicated to owning an Admin UI, a billing/subscription system, or a technical B2B management portal. You can demonstrate how you’ve simplified complex workflows for expert users.
• B2B PLG Expertise: You have a deep understanding of product-led growth mechanics—PQLs, trial-to-paid conversion loops, and self-serve onboarding. You know how to use data to find the "Aha!" moment for a new user.
• Technical Rigor: You are comfortable discussing APIs, remote device management protocols, and data schemas with engineers. You have a history of writing clear, technical specifications that account for edge cases in a global, distributed system.
• Analytical Independence: You don't wait for a data analyst to give you answers. You are proficient in querying your own data and using it to build a roadmap based on evidence rather than intuition. Additionally you’re used to testing and validating hypotheses by engaging directly with real users online and on-site.

Why Airtame?

• Unified Fleet Management: Tackle the unique challenge of building a cohesive experience that bridges physical hardware and virtual application instances.
• Strategic Influence: You will be at the heart of Airtame’s most important strategic bet: the acceleration of our SaaS revenue.
• Global Footprint: Your work will enable collaboration and communication for millions of people across classrooms and offices in over 100 countries.
• A healthy work-life balance.
• Five weeks paid vacation and 5 days of extra paid AirtameFlex days.
• Pension and private health insurance.
• Flexible work environment, with a hybrid mindset.
• Catered lunch in the office.

Airtame is an equal opportunity employer. We have colleagues across the globe, with both in-office and full-time remote workers. This feeds into our international hybrid mindset, with people from 25+ nationalities that make up the Airtame team.

Our work-life cultural balance is key to our success. Our team encompasses our values of trust and open communication to support each other and to collaborate in a fun and collective way.

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot’s highest-tier, most complex accounts for the Danish market. You move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer’s long-term business strategy and digital ecosystem.

Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

• Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
• Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
• Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
• Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot’s Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
• Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
• You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

• Fluent in Danish and proficient in English.
• You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
• You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
• You bring strong communication and relationship-building skills across multiple stakeholder levels.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
• You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing. 
• Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
  
  

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

We are seeking a Salesforce Specialist with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

Salesforce Development & Architecture

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. 
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. 
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. 
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning

Salesforce Administration

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. 
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Salesforce Specialist with expertise building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What you’ll be doing:

Salesforce Development & Architecture

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organisation-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning

Salesforce Administration

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure and aligned with technical standards.

What You’ll Be Doing:

• Design, develop and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Lead the technical delivery of project features, from solution design and cross-functional problem solving to final deployment.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards.
• Implement Salesforce best practices, focusing on scalable code, data integrity, security and performance optimisation.
• Support incident management and processes through custom development and technical troubleshooting.
• Collaborate with stakeholders and business analysts to translate complex requirements into technical specifications and high-quality solutions.
• Utilise and contribute to CI/CD processes and version control workflows to support a high velocity of work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations and integrations.
• Provide guidance and technical coaching to Administrators and junior developers to support their skills development.

Who You Are:

Technical Skills

• Minimum of Platform Developer I certification - Platform Developer II or Architect-track certifications are highly valued.
• 5+ years of hands-on experience as a Salesforce Developer, demonstrating a proven track record of developing and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Web Components (LWC) and Apex. Experience with Agentforce is a plus.
• Demonstrated proficiency in SOQL/SOSL, platform events, and asynchronous processing.
• Strong understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, and Git for version control.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to conduct technical discussions and explain complex solutions to non-technical stakeholders.
• A proactive and flexible mindset, ready to embrace new challenges in a dynamic development environment.
• Strong analytical and problem-solving skills, with a focus on writing maintainable, scalable code.

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still Not Sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Miro is the online workspace for innovation, used by 100M+ people to build the next big thing. We are seeking a Research Manager to lead the team defining the brain behind the "Intelligent Canvas."

This is not for building a standard GenAI or Recommendation engine. You will lead a team operating at the intersection of Vision, Language, and Graph Theory, working with a dataset unlike any other in the industry: spatial, unstructured, and deeply human collaboration data. You will bridge the gap between open-ended research (LLMs, Diffusion Models, GNNs) and product impact, empowering teams to dream, design, and build faster.

What You'll Do

• Build and lead a world-class applied research team, hiring and mentoring researchers who excel at the intersection of deep learning theory and production engineering.
• Define the research roadmap to support the "Intelligent Canvas," identifying opportunities to model complex user behaviors—from multi-user collaboration on an infinite canvas, to multi-format AI-powered generation (e.g. slide deck, technical diagram, web app prototypes, etc.), and more.
• Pioneer research on unique spatial datasets. Unlike standard text/image corpuses, you will explore massive multimodal and graph-based datasets, uncovering how teams organize information spatially and collaborate together to solve complex multi-modal problems.
• Drive the "Research-to-Product" velocity. You will create the framework for rapidly testing foundation models (e.g., GPT-4, Llama, Stable Diffusion) and fine-tuning them for specific domain tasks (e.g. prototype generation, diagram generation, mindmap generation).
• Cultivate a culture of scientific rigor. Encourage the team to stay at the cutting edge (NeurIPS, CVPR) while maintaining a relentless focus on shipping features that delight users.
• Partner with Engineering & Product Leadership to translate abstract AI capabilities into intuitive solutions that feel like magic to our users.
• Architect organizational processes for model governance, ensuring rigorous evaluation frameworks, reproducibility, and ethical AI practices.

What We're Looking For

• Proven track record of technical leadership: 2+ years of experience managing high-performing Applied Science or ML Engineering teams in a product-led tech company or top-tier research lab.
• Multimodal & GenAI Depth: You don't just use APIs; you understand the architecture of Transformers, Diffusion models, and Graph Neural Networks (GNNs). You can guide a team through the complexities of fine-tuning and RAG at scale.
• A "Product-First" Researcher: You understand that accuracy metrics (F1, AUC) are proxies, not goals. You prioritize user value and latency constraints in production.
• Curiosity for the "Unsolved": You are excited by the ambiguity of modeling "collaboration." How do you quantify a "good brainstorm"? How do you autocomplete a flowchart?
• Strategic Communication: You can articulate the difference between "hype" and "utility" to executive stakeholders and align research efforts with Miro’s long-term strategy.

Education + Experience

• Option A: PhD in Computer Science, Statistics, Mathematics, or related field + 2+ years of people management experience.
• Option B: Master’s degree or equivalent deep technical experience + 5+ years of industry experience in ML, including 2+ years of people management.

Bonus (Nice-to-Have)

• A portfolio of research contributions, including publications in top-tier conferences (NeurIPS, ICLR, KDD) or impactful technical blog posts.
• Familiarity with the modern MLOps stack and experience guiding teams in building their own research infrastructure.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

Recruiter: #LI-MH1

We are seeking a Salesforce Specialist with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What you’ll be doing:

Salesforce Development & Architecture:

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. 
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. 
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. 
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Salesforce Administration:

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. 
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who we are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Taking over a legacy GTM stack is often an exercise in forensic archaeology. Between years of successful iterations and various layers of automation, the "source of truth" in many companies eventually becomes a collection of varying opinions rather than a reliable data set. The most satisfying part of this work is usually the moment you move from patching leaks to actually architecting a unified revenue backbone.

We are at that specific turning point. You’ll step in with the mandate to take over our commercial stack — owning the architecture from top to bottom and unifying years of successful iterations across Salesforce, Zapier, and Weld into a single, high-performance engine. This role is about building a foundation that can simultaneously support a mature hardware business and an ambitious self-service SaaS stream. It’s a chance to move beyond manual CRM management and own a system that stays stable as the business scales.

Based in our Copenhagen headquarters, you’ll be part of a cross-functional setup where global reach meets a local, high-trust team. We operate with a global footprint, meaning you’ll have the autonomy to make architectural decisions that impact our teams in the US and across Europe. We value high trust and flat hierarchies, but more importantly, we value the technical depth required to solve complex problems without being micromanaged.

Year 1 Outcomes

Architect the Revenue Backbone: Within the first six months, you will have audited and streamlined our Salesforce and automation ecosystem. Success looks like a clean, documented data schema where "source of truth" is no longer a debate between Sales, Marketing, and Customer Success.

Scale the Self-Service Engine: You will own the website portion of our SaaS funnel. In collaboration with our product team (who handle the experience after registration) you will optimize lead flow and top-of-funnel conversion to drive self-service ARR.

Unify Commercial Logic: Successfully integrate product analytics, billing systems, and our CRM to create a seamless journey. The evidence of success will be a "trial → POC → paid → expansion" loop that handles both physical device sales and software subscriptions without manual intervention or data gaps.

Deploy High-Leverage Automation: Use APIs and AI-assisted tools to ship internal productivity workflows. You'll be expected to identify bottlenecks in our current sales process and automate them away, significantly reducing administrative drag for our commercial teams.

Who You Are

The Systems Architect
You have a high bar for what "good" looks like in a CRM. While you can navigate legacy setups, your focus is always on the target state: a scalable, clean, and documented architecture. You prioritize structural integrity over quick-fix patches and believe that if a workflow isn't documented, it doesn't exist.

The Pragmatic Builder
You are dangerous enough with APIs, SQL, and data modeling to ship your own solutions. You don’t wait for a data engineering ticket to be cleared; you use modern tools to build, test, and deploy integrations that work. Your bias is toward action and "shipping" rather than just "planning."

The Commercial Translator
You can sit in a room with a Sales Lead or a Growth Marketer, listen to a business problem, and immediately translate it into a technical workflow. You understand the trade-offs between ambitious growth experiments and long-term system stability, and you know how to communicate those trade-offs clearly.

Why Airtame?

• Most RevOps roles are purely SaaS or purely e-commerce. Here, you get to solve the unique intellectual challenge of bridging a hardware supply chain with a high-velocity digital subscription model.
• High Leverage, Low Bureaucracy: You own the stack. If you see a better way to integrate a tool or model data, you have the mandate to build it.
• Technical freedom: This is not an admin role, we intend to build. You are encouraged to use AI and modern tools to ship faster and better.
• A healthy work-life balance.
• Five weeks paid vacation and 5 days of extra paid AirtameFlex days.
• Pension and private health insurance.
• Flexible work environment, with a hybrid mindset.
• Catered lunch in the office.

Airtame is an equal opportunity employer. We have colleagues across the globe, with both in-office and full-time remote workers. This feeds into our international hybrid mindset, with people from 25+ nationalities that make up the Airtame team.

Our work-life cultural balance is key to our success. Our team encompasses our values of trust and open communication to support each other and to collaborate in a fun and collective way.