TITLE: US Payroll Specialist II

REPORTS TO: VP of Human Resources

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time

Here are Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist,, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Career Team also offers a competitive total rewards package including:

● 100% Remote: work from the comfort of your home, anywhere in the Philippines

● Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected works hours are 10:00pm to 7:00am PHST

● Health First: Premium HMO coverage with options to add dependents;

● Stability: Employment with a US-based organization that offers amazing options for advancement;

● Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career Team’s Success:

● Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).

● Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.

● ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.

● Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.

● Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.

● Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

What You Bring:

● Experience: 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).

● Technical Chops: Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).

● Ticketing Experience: Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.

● Adaptability: Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.

● Communication: Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.

● The "Zag" Mindset: A proactive approach to problem-solving—you don’t just report a variance; you find the source.

● Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;

● Meticulous organizational skills and detail-oriented;

● Professional communication skills, experience with handling sensitive and confidential data;

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

Salary range from 45-70,000 PHP month, depending on experience

TITLE: US Payroll Operations Analyst

REPORTS TO: VP of Human Resources

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time

Here are Career Team, we’re searching for our next US Payroll Specialist! As a US Payroll Specialist,, you are the heartbeat of our payroll operations. You will ensure the integrity of our data, provide world-class support to our US-based employees, and act as the primary guardian of our time-tracking accuracy. Reporting to the Director of Payroll, you will be instrumental in processing multi-state payroll across 15+ jurisdictions.

Career Team also offers a competitive total rewards package including:

● 100% Remote: work from the comfort of your home, anywhere in the Philippines

● Night Shift Premium: Competitive Night Shift Differential for graveyard hours. Expected works hours are 10:00pm to 7:00am PHST

● Health First: Premium HMO coverage with options to add dependents;

● Stability: Employment with a US-based organization that offers amazing options for advancement;

● Generous Leave: paid holidays and 15 paid time off, offered on an accrual basis.

Your Impact on Career Team’s Success:

● Ticketing & SLA Management: Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).

● Precision Data Management: Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.

● ADP Power User: Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.

● Garnishment Administration: Set up and manage garnishments in compliance with US federal and state requirements.

● Employee Experience: Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.

● Reporting & Insights: Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.

What You Bring:

● Experience: 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).

● Technical Chops: Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG. Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).

● Ticketing Experience: Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.

● Adaptability: Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.

● Communication: Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.

● The "Zag" Mindset: A proactive approach to problem-solving—you don’t just report a variance; you find the source.

● Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;

● Meticulous organizational skills and detail-oriented;

● Professional communication skills, experience with handling sensitive and confidential data;

● Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.

Salary range from 45-70,000 PHP month, depending on experience

Key Responsibilities

Team Leadership & Development

• Team Leadership & Development

People Management: Lead and manage a team of Quality Analysts, providing the coaching, support, and professional development necessary to meet performance targets.

• Individual Development Plans: Conduct at least bi-monthly 1-on-1 career coaching sessions to help team members bridge skill gaps, focusing on competencies like advanced RCA, stakeholder management, and policy expertise.
• Onboarding & Upskilling: Oversee the onboarding of new Quality staff and collaborate with the Training team to address upskill/cross-skill needs based on quality performance.
• Conflict & Dispute Resolution: Serve as the final arbiter for internal audit disputes and technical calibration variances that cannot be resolved at the Quality Analyst level. Handle internal and external escalations through the standard processes within the agreed turnaround time.

Quality Governance 

• Sampling Audit Management:  Oversee the full 360-degree sampling cycle—from defining the sampling logic and verifying statistically significant data sets to managing the appeal process and final analysis. Ensure the Quality Team’s compliance with the sampling volume requirements.
• Executive Reporting: Support the Quality Manager during WBR, MBR, and QBR sessions, translating complex audit data into high-impact "Executive Summaries" and “Path to Green” or “Get Well” strategies.
• Internal Quality Alignment:  Lead cross-functional Quality Meetings for each Line of Business (LOB) to drive performance visibility. This includes deep dives into key metrics— Audit Completion Rate, Quality Scores, Critical Errors —while ensuring all teams are aligned on the latest policy or quality guidelines updates, organizational changes, and auditor accuracy (ATA) results.
• Audit the Auditor (ATA): Execute the "checks on the checker" framework to maintain audit standardization and eliminate auditor bias across the team.
• Operational Alignment: Spearhead Weekly Meetings with Operations and Training Teams to align on upskilling needs and action plans, based on quality trends.

Policy Documentation: Maintain and update internal "huddle" documents or monitoring guidelines upon receiving clarifications from the client, ensuring a seamless cascade to all stakeholders.

Required Qualifications

• Education: A bachelor's or College degree is standard. Senior High School graduates may be considered with at least 6 months of BPO experience.
• Experience: Typically 3 years of Quality Assurance experience in a BPO setting. Experience in the same program is highly desirable.
•  Skills: 
• Good leadership skills
• Strong knowledge of QA fundamentals, principles, and methodologies.
• Excellent analytical skills and  proven ability to perform Defect Analysis, Trend Analysis, and Root Cause Analysis (RCA) to identify "The Why" behind the numbers
• Ability to distinguish between an "Individual Error" and a "Systemic Policy Gap" and correlate with Operational KPIs.

Ability to translate complex data sets into "Executive Summaries" and "Path-to-Green" strategies for stakeholders.

• Good stakeholder management skills
• High proficiency in Google Sheets/Excel (macros, complex formulas, pivot tables) and Slides/PPT to create high-impact visual dashboards for WBR, MBR, and QBR presentations.
• Familiarity with Google Analytics

Program-specific skills required.

• Language: Exceptional English communication skills (written and verbal) to confidently represent the Quality department in meetings with internal and external stakeholders.

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

GOALS OF THE POSITION: 

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

MAIN RESPONSIBILITIES: 

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees
• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operational and administrative tasks on a timely manner
• Create and implement team based or individual action plans as needed to drive Performance.
• Meet team attendance and performance targets
• Conduct coaching and mentoring that are essential to the individual and team development
• Interact with different teams and departments within the company.
• Attend official organizational meetings set for updates and discussions
• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company
• To be service oriented and ensure customer satisfaction
• Continuous pro-active effort towards improving customer satisfaction and our internal procedures
• Conduct interviews for potential new agents or replacement agents.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

REQUIREMENTS

• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills
• Strong technical and customer service know how on 1&1 and other internal operation/ systems
• Experience with Customer Service and Technical Support
• Has strong leadership skills 
• Organized, driven and results-oriented

The Intraday Performance Specialist is primarily responsible for Market/Site performance on workforce efficiency metrics (service levels, abandonment rates, handling times) and overall market and site optimization.

Main Responsibilities:

• Monitor and ensure alignment (planned vs. actual) of incoming volumes of customer requests per time interval, inventory of the individual work pools, personnel availability per time interval.
• Interpret and assess any deviation of incoming volumes of customer requests per time interval against forecasts and mitigate any deviation by a request to increase or decrease staffing as appropriate.
• Independent initiating counter measures to secure the defined service level and the optimal personnel productivity, i.e.: independent prioritization during the processing of customer enquiries, independent intraday rescheduling of the employees, taking into account the incoming volumes as well as the individual skills of the employees.
• Creation, preparation and development of daily reports e.g.: demand calculations, analysis of contact reasons, employees statistic (e.g. distribution of break times), daily closing mails
• Proactively identifying and reporting issues impacting Teammate productivity – partnering with Operations and other Support Functions in communicating and managing the impacts to both our Customers and Teammates
• Partnering with the business to make judgment calls and decisions to deliver the optimal levels of service and productivity - demonstrating responsibility and professionalism in balancing customer and shareholder needs.
• Preparing analysis and insights for the business to enable robust decision making that will ultimately improve efficiency and performance in a customer focused way
• Analyzing and understanding Productivity, Shrinkage, Occupancy, Attrition and Staffing trends in partnership with other members of the WFM team
• Partnering with Long Term Forecasting and Work Force Planning Teams to enable alignment of long and short term forecasts.
• Analyzing current processes and proactively recommend changes to improve.
• Assisting with ad-hoc projects or assignments as required

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

Requirements:

• BS/BA degree in related field required or the equivalent professional experience
• At least two years professional experience in the area of call centers (as call center employee, 2nd Level, Intraday Performance Coordinator, Real-time Analyst or Workforce Management background
• Good knowledge of the work contents and technical backgrounds (dependencies, framework parameters of the execution processes, technical conditions etc.) at the location general
• Good knowledge of the in-house processes in the specialist departments and in the WFM at the location, i.e.: which targets have to be met, are there agreed workflows between executives and employees, which key figures are established in the specialist department
• Good knowledge of the used systems within the scope of the execution of the daily tasks: Genesys, Nice, Avaya, e-WFM and other related workforce management software
• Good MS Office knowledge with at least an intermediate knowledge in Microsoft Excel or Google Spreadsheets

We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

Who we are

With over 8 million customer contracts, IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu is a captive site and has been in operations for 15 years, employing over 400 employees.

Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications:

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Webhosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

Job and Company Highlights

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

Job Title: Lead Quality Engineer – Automation 

About InfoTrust

InfoTrust is a global, privately-owned consulting and solutions agency dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help the world’s largest brands optimize their marketing strategies. Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "best places to work" awards, including a Great Place to Work certification and recognition as the #1 place to work in Ohio. 

About the Role

InfoTrust is seeking a Lead Quality Engineer – Automation to build and scale our quality engineering function from the ground up. As our first QA/QE hire in India, you will define automation strategy, establish best practices, and implement scalable testing frameworks that ensure the reliability, performance, and integrity of our SaaS solutions.

This is a high-impact, highly autonomous role. You won’t just execute tests—you will shape how quality is built into our engineering culture.

If you thrive in ownership, enjoy solving complex technical challenges, and want to build something foundational, this role is for you.

What You’ll Do

Build & Lead Automation Strategy

• Design, develop, and maintain scalable automation frameworks for functional, regression, API, and performance testing.
• Establish QA best practices, standards, and processes across teams.
• Drive automation-first quality strategy and continuously improve test coverage and reliability.

Engineering & Technical Execution

• Develop automated test suites using tools such as Selenium, PyTest, Cypress, Playwright, or similar.
• Integrate automated testing into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps).
• Perform API testing using tools such as Postman, REST Assured, or equivalent frameworks.
• Validate and query data across SQL and NoSQL databases to support test scenarios and troubleshooting.
• Partner with engineering teams to ensure quality across microservices and cloud-native architectures (AWS, Azure, or GCP).

Collaboration & Quality Advocacy

• Collaborate closely with Product, Engineering, and DevOps to embed quality throughout the SDLC.
• Advocate for testability, observability, and continuous improvement.
• Identify risks early and drive proactive solutions.

You could be a great fit if:

• You have 3+ years of experience in test automation for web, API, or cloud-based systems. 
• You have proficiency in one or more programming languages, such as Python, Java, or JavaScript. 
• You have experience with cloud platforms (AWS, Azure, or GCP). 
• You have a strong understanding of databases (PostgreSQL, MySQL, MongoDB, or similar) and the ability to write SQL. 
• You have hands-on experience with CI/CD tools and version control (Git). 
• You have a solid understanding of software testing principles, QA methodologies, and SDLC. 
• You possess strong analytical and problem-solving skills. 
• You have excellent communication and teamwork abilities. 
• You have strong attention to detail with a passion for continuous improvement. 

Bonus:

• You have a Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience with containerization and orchestration (Docker, Kubernetes). 
• Familiarity with infrastructure as code and test environments in the cloud. 
• Exposure to performance testing tools (e.g., JMeter, Locust). 
• Knowledge of observability and monitoring tools (e.g., Datadog, Prometheus). 

You shouldn’t apply if:

• You prefer structured environments with predefined test plans rather than building strategy and frameworks independently.

• You are primarily focused on manual testing.

• You are uncomfortable working in a growing organization where processes are still evolving.

Why work here?

At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday.  Our Core Values include:

• Earn Trust: Deliver on what you promise. 
• Be Respectful: Don't be an a**hole.
• Promote Diversity: Seek understanding and be inclusive. 
• Take Ownership: There is no "they.” Take initiative.
• Grow Every Day: Learn and apply. 
• Contribute With Passion: Desire to do good. Give to grow. 

At InfoTrust, we believe our success is someone else’s miracle. Giving back to the communities in which our team members live and work is a key part of who we are;  we made this “official” with the formation of the InfoTrust Foundation, a registered 501(c)(3) nonprofit organization. Learn more here. 

Diversity is one of our six core values at InfoTrust. InfoTrust is committed to a diverse workforce and we are an equal opportunity employer. We aim to hire strong, diverse teams built from different backgrounds, experiences, and identities. We are building an inclusive, supportive place for you to do the best work of your career. Job descriptions are not perfect, and we know you may not check every box. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. Don’t let that be you—apply if you are interested!