About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking an IT Helpdesk Engineer to join our Egypt team. As an IT Helpdesk Engineer, you will play a vital role in supporting Tamara’s technology environment, ensuring team members have a seamless and secure experience across hardware, software, and collaboration tools. You will be the go-to person for resolving technical issues, managing assets, and supporting new technology rollouts—contributing to a scalable and secure IT infrastructure.
You are a problem solver, empathetic communicator, and team player who thrives in a fast-moving environment. You bring a hands-on approach to IT support while building strong foundations for a growing team in Egypt.
You are also excited by the possibilities of AI in IT support — from automating common troubleshooting steps to improving response times and self-service capabilities using tools like ChatGPT, Google Gemini, and other AI-powered assistants. You constantly explore how AI can improve day-to-day IT operations and reduce manual workloads.

Your responsibilities

• Set up new hire computers and ensure appropriate systems access is available by their first day.
• Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
• Manage and support virtual and physical conferencing setups (webcams, headsets, conference phones) and virtual meeting platforms (Google Meet, Zoom, MS Teams).
• Administer enterprise software and productivity tools, including user creation, access control, and identity management.
• Maintain IT hardware inventory and manage the procurement process of tech equipment.
• Lead IT onboarding sessions for new employees to ensure a smooth tech start.
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security.
• Drive the rollout and implementation of new tools, systems, and technologies.
• Manage vendor relationships, oversee licensing needs and ensure efficient usage.
• Document all IT-related activities and build internal knowledge bases and guides.

Your Expertise

• 2–4 years of IT helpdesk or IT support experience.
• Experience supporting Google Workspace, Slack, and standard business software applications.
• Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
• Working knowledge of identity and access management best practices.
• Prior experience in IT hardware asset management and procurement.
• Ability to manage onboarding/offboarding processes efficiently.
• Comfortable working in both in-person and remote support scenarios.
• Strong communication skills and a proactive, customer-focused mindset.
• Experience documenting IT processes and building help guides is a plus.

All qualified individuals are encouraged to apply.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As an Inside Solutions Engineer, you will collaborate with sales representatives and partners to showcase the value of BeyondTrust’s products, services, and solutions. Acting as a technical specialist within the sales cycle, you will provide foundational support to highlight the capabilities of the BeyondTrust suite. This role is ideal for individuals looking to develop their technical expertise and customer-facing skills in a supportive, team-oriented environment.

What You’ll Do

• Assist with marketing campaigns, including webinars and product demonstrations.
• Support lead qualification by validating technical environments and understanding business problems.
• Contribute to RFP/RFI responses, ensuring accurate and timely submissions.
• Participate in discovery and opportunity engagement by conducting background research, qualifying questions, and understanding customer needs.
• Articulate the business value of BeyondTrust solutions to prospects and customers.
• Demonstrate how BeyondTrust solutions address customer challenges and deliver on the value proposition.
• Assist in developing written proposals to complement financial proposals for prospects.
• Play a key role in securing the technical win for opportunities by effectively presenting solutions and value.

What You’ll Bring

• 3+ years of experience, including help desk and/or technical support of applications, server infrastructure, desktops, virtualization, and directories.
• Good understanding of common operating systems and network topologies.
• Familiarity with foundational security concepts and practices.
• Ability to assess technical requirements and recommend appropriate solutions.
• Strong collaboration skills and the ability to thrive in a team-selling environment.
• Comfortable delivering presentations to audiences of varying sizes.
• Security+, Network+, or equivalent industry certifications.

Nice To Have

• Pre-sales experience is advantageous but not required.
• Basic working knowledge of Linux and Azure Active Directory.
• Familiarity with BeyondTrust products (Privilege Management for Desktops, Remote Support, Privileged Remote Access).
• Security-focused qualifications or certifications are a plus.
• Experience with security solutions such as anti-malware, data protection, firewalls, and mobile/email/web security.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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Role: Gen AI Copywriter  

Location: Cairo, Egypt 

About the role: 

We're seeking a Copywriter who combines sophisticated writing craft with AI innovation to create compelling content for premium beauty and luxury brands. This role demands someone who can maintain distinctive brand voices while leveraging AI tools to enhance creative output and efficiency.

What you will be doing: 

Creative Writing & Development: 

• Craft compelling narratives and copy using Gen AI tools
• Maintain premium brand tone of voice across all content 
• Develop innovative approaches to AI-assisted copywriting
• Create content that resonates with luxury and beauty audiences
• Ensure emotional connection in AI-enhanced writing

Technical Expertise: 

• Master Gen AI writing tools and platforms
• Develop sophisticated prompting techniques
• Optimize AI-generated copy for brand voice 
•  Pioneer new approaches to AI content creation 
• Balance automation with creative craft

Content Creation: 

• Write across multiple formats and channels:
• Social media content
• Digital advertising copy
• Website content
• Email marketing
• Long-form articles
• Brand storytelling
• Product descriptions
• Campaign concepts 

Required Experience: 

• 4 years copywriting experience
• Proven experience in beauty or luxury sectors
•  Portfolio demonstrating premium writing capability 
• Experience with Gen AI writing tools
• Track record of successful campaign work

Technical Skills: 

• Advanced Gen AI prompt engineering
• Understanding of AI content optimization
• SEO and digital content best practices
• Content management systems
•  Social media platform expertise

Brand Voice Expertise: 

• Ability to adapt tone for premium brands
• Understanding of beauty/luxury language
• Multilayered messaging capabilities
• Emotional storytelling ability
• Cultural sensitivity and awareness

AI Writing Capabilities: 

• Advanced prompting techniques
• Content enhancement and refinement
• Quality control processes
• Style guide implementation
• Innovation in AI applications

Editorial Excellence: 

• Impeccable grammar and style
• Strong editorial judgment
• Attention to detail
• Understanding of regulatory requirements
•  Quality control expertise

Research & Strategy: 

• Trend analysis and implementation
• Audience insight development
• Competitive analysis
• Performance optimization
• Cultural relevance maintenance

Personal Qualities: 

• Creative thinking
• Problem-solving ability
• Collaborative mindset
• Adaptability
• Innovation focus

Personal Project Management: 

• Timeline management
• Stakeholder communication
• Process optimization
• Quality control
• Workflow efficiency

Our Commitment: 

•  Access to cutting-edge AI tools 
• Ongoing professional development
• Flexible working arrangement
• Creative community involvement
• Career growth opportunities

Success Metrics: 

• Writing quality excellence
• AI implementation effectiveness
• Content performance
• Innovation in approach
• Team collaboration

Required Outputs: 

• Campaign concepts
• Social content calendars
• Digital advertising copy
• Website content
• Editorial content
• Brand guidelines
• Training documentation

Learning & Development: 

• Regular AI tools training
• Writing craft workshops
• Industry trends education
• Best practice sharing
•  Peer learning opportunities

What you need to be great in this role: 

Deep understanding of beauty or luxury sector 

• Strong portfolio of premium brand work
• Excellent communication skills
• Proven ability to work collaboratively
• Commitment to continuous learning

Technical Requirements: 

• High-speed internet access
• Proficiency in collaborative tools 
• Content management system experience
• Digital asset management knowledge
• Quality monitoring capabilities

Req ID: 16711 

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