About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We’re looking for talented yet humble individuals who are smart, passionate, and want to drive disruption in the Information security industry. If you thrive in a fast-paced, collaborative workplace, AppDirect provides an environment where you will be challenged and inspired every day. If you relish the freedom to bring creative, thoughtful solutions to the table that reflect your experience and personality, there's no limit to what you can accomplish here.

What you'll do and how you'll have an impact

You will be a member of the Compliance team (part of the Infosec team) as a Tech Risk Management Analyst. You will join the team primarily responsible for continuous compliance monitoring, risk management, vendor management, and maintaining our various certifications, such as ISO 27001, PCI-DSS, SOC 2, and SOC 1.

You have both soft skills and technical potential and you think that the security team must be an ally and a facilitator for the company and all its members. Below is what we expect from you:

• Provide overall oversight for continued compliance and ongoing certifications (e.g. SOC 1 and 2, PCI DSS, ISO 27001, NIST CSF, GDPR, HIPAA, ISO 42001, NIST AI RMF, etc.).
• Collaborate with internal staff to ensure that appropriate controls are implemented, operating properly, in accordance with the corporate policies.
• Conduct audit readiness assessments and coordinate with internal and external functions and audit resources.
• Serve as the primary point of contact during external audits, including coordinating evidence requests, facilitating auditor walkthroughs, and managing audit timelines to closure.
• Improve and maintain the Privacy practice at AppDirect.
• Develop and implement in collaboration with Engineering and architects mechanisms to automate the generation of evidence.
• Support security and compliance due diligence and integration activities for M&A transactions.
• Oversee customers questionnaires by liaising with internal staff and delivering expected results
• Develop and maintain organization information security policies based on applicable standards, information security requirements, business requirements and legal requirements.
• Communicate compliance requirements and risk posture to technical and non-technical stakeholders, including executive leadership.
• Expertise in US certifications, such as GovRAMP or FedRAMP, is considered a strong asset.
• Demonstrated ability to use AI-assisted workflows to improve efficiency in compliance operation
• Facilitate discussions and reach decisions that can have a good balance between security and usability.

What we're looking for

• A degree or comparable experience (~5+ years) in Information Security or a related field.
• Prior experience in IT compliance and Audit support (SOC2, ISO 27001 and PCI-DSS).
• Prior experience with risk management and GRC Tools.
• Good experience with Privacy frameworks and what needs to be implemented to meet customer/internal needs.
• Successful in cross-functional team collaboration to drive early security adoption 
• Good understanding of networking, cloud computing, operating systems concepts.
• Experience on cloud adoption strategies including design and implementation of security controls and compliance monitoring.
• Experience with project management (planning, organizing, and managing resources to successfully achieve audits).
• Strong verbal, written and presentations skills with the ability to find innovative solutions to complex problems (compliance vs risk vs security vs usability).
• Nice to have, any Information Security Certification (CISA, CDPSE, ISO implementer , Security+, CISSP).
• Demonstrated technical experience in development, networking, IT support, system administrations, etc.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

*This is a fully remote position and is only available for people located in LATAM*

Insight Assurance is a global audit firm on a mission to transform how organizations achieve cybersecurity and compliance. Founded by former Big 4 (EY) professionals, we deliver next-generation audit services across SOC 2, ISO 27001, PCI DSS (QSA), HITRUST, CMMC (C3PAO), and FedRAMP (3PAO) frameworks. 
 
We’re not your traditional audit firm — we’re tech-enabled, leveraging compliance automation and advanced collaboration tools to make audits faster, smarter, and more impactful for our clients. 
 
Recognized on the Inc. 5000 and Fast 50 lists, Insight Assurance is one of the fastest-growing global audit firms, with 170+ professionals supporting nearly 2,000 clients across the Americas, EMEA, and APAC. 
 
If you’re a driven sales professional who thrives on building relationships, driving growth, and being part of a high-performance global team — this is your opportunity to sell trust, innovation, and impact with one of the most exciting firms in the audit industry.

JOB PURPOSE

The role of Staff or Experienced IT Auditor includes the execution of client engagements and internal activities related to SOC 1, SOC 2, and SOC 3 examinations, HIPAA assessments, and external audits of other security and privacy frameworks/standards.

DUTIES AND RESPONSIBILITIES

• Perform the day-to-day activities of IT audit engagements (SOC 1, SOC 2, HIPAA), and readiness assessments under the direction of a member of the management team.
• Evaluate the design and effectiveness of technology controls
• Identifies and communicates IT audit findings to management
• Help identify performance improvement opportunities for assigned clients
• Communicate effectively with the clients and team members
• Lead client meetings and foster client relationships through proactive communication
• Provide weekly status reports to management
• Proactively communicate to management regarding any potential issues

SKILLS

• Excellent oral and written communication skills in English.
• Ability to work individually as well as collaboratively.
• A high degree of motivation.
• Spanish is a plus.

EDUCATION

Bachelor’s degree in accounting, business, cybersecurity, or management information systems.

EXPERIENCE

• At least 1 year of experience performing IT audit engagements at a Big 4 or other audit/consulting firm.
• Experience using GRC and compliance automation tools (Vanta, Drata, Secureframe) is a plus.

TRAINING AND CERTIFICATIONS

Candidates with an active or working towards CISA, CPA, CISSP, ISO27001 Lead Auditor, or PCI QSA certification.

BENEFITS

• Flexible Paid Time Off and paid holidays
• Performance Bonuses
• 100% Remote

Privacy Notice CCPA: 

• Insight Assurance shares your personal data/information with Greenhouse recruiting because this is the tool we use for the recruitment process.
• Insight Assurance does not sell personal data/information under any circumstances.
• You may exercise your rights under personal data protection legislation by reaching out to us via: HR@insightassurance.com or submit a request via mail at 400 N Tampa St. 15th Floor Suite 122, Tampa, FL 33602

Privacy Notice GDPR:

This notice informs you about the categories of Personal Data/ Information and the Purpose and Scope of Processing Activities to be undertaken by Insight Assurance (we, us, our), under its job application and recruitment process.

We resort to Greenhouse.com as the platform that supports our recruitment process, and therefore your Personal Data/ Information will be Processed on this tool (hosted, shared with, cross-referenced, accessed by our team); we have in place contractual terms and the commitment of Greenhouse.com that ensures the Security and Confidentiality plus Purpose limitation with regards to the Processing of your Personal Data.

When you reply to one of your job postings, you voluntarily and freely submit your Personal Data to us; this, allied with the fact that the Processing by us (and over Greenhouse.com) of that Personal Data has the sole Purpose of validating your application and proceeding with the inherent scrutiny and decision, allows us to argue having Legitimate Interest as the applicable Legal Basis to undertake the Processing of your Personal Data under this scope.

We are a U.S. based company, hence some or all Personal Data pertaining to you will be hosted in the U.S.

The categories of Personal Data under Processing consist of:

• Identification
• Contact
• Education and Professional
• Interview performance
• Evaluation

You may exercise several Rights as determined under applicable Personal Data Protection legislation, in short:

• Right of Access – meaning getting information about the Personal Data under Processing by us, except for the information you already know;
• Right of Erasure – you may ask for us to erase all Personal Data pertaining to you under Processing; this may imply you being excluded from the recruitment process, for without information we cannot proceed with it;
• Right of Opposition or Restriction of Processing – you may ask us to stop some Processing or restrict the Processing of some Personal Data, this may imply you being excluded from the recruitment process, at our sole discretion also for without information we cannot proceed with it;
• Rectification – you can rectify your Personal Data at anytime 

Your role
As a Product, Privacy, and Regulatory Counsel, you'll own the legal strategy where product innovation, data privacy, and regulatory compliance intersect. You'll work closely with Product, Engineering, Security, Telephony, Marketing, Sales, and Customer Success to embed legal judgment directly into how Dialpad's AI-powered products are designed, launched, and scaled globally. You'll also help build the frameworks, playbooks, and guardrails that position Dialpad as a trustworthy, enterprise-ready AI platform. You are not a compliance gatekeeper - you are a builder.

This position reports to our Assistant General Counsel and has the opportunity to be based in our San Ramon, CA office. You will join a collaborative legal team alongside dedicated product and privacy legal resources, supported by a strong network of outside counsel and cross-functional partners. This is a high-visibility role with direct exposure to Dialpad's executive team and enterprise customer base.

What you’ll do

• AI governance & product counseling - Advise Product and Engineering on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle. Support the development of legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
• Global privacy & data protection - Support Dialpad’s global privacy compliance program (GDPR/UK GDPR, CCPA/CPRA, HIPAA, and beyond) in partnership with dedicated legal team members. Help manage the data subject access request program, maintain DPIAs and RoPAs, and serve as on-call counsel for data incidents, including breach response and required notifications.
• Telecom & regulatory compliance - Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
• Security partnerships & certifications - Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
• Commercial & marketing enablement - Handle DPA and BAA negotiations, support complex enterprise transactions, and advise on marketing compliance including TCPA, CIPA, web tracking, consent signals, and digital advertising practices.
• IP & legal operations  - Participate in the Patent Review Board, coordinate patent prosecution with outside counsel, contribute to key internal policies, and drive legal ops scalability through automation and AI tools.

Skills you’ll bring

• J.D. from an ABA-accredited law school; active bar membership in 1+ U.S. states.
• 6+ years of relevant legal experience, preferably including meaningful time at a recognized law firm with a technology or privacy practice, combined with in-house experience at a SaaS or technology company.
• Deep expertise in GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design and cross-border data transfers.
• Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
• Experience communicating complex legal concepts to non-legal audiences.
• Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
• Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
• Experience with incident response and breach notification under US state laws and GDPR.
• CIPP/US, CIPP/E, or equivalent privacy certification is a plus.

About the role:

The Information Security, Risk & Compliance Specialist will play a key role in developing and executing the information security and cybersecurity compliance roadmap, focusing on maintaining key certifications such as ISO 27001, ENS, among others, and driving the company’s commitment to achieving the highest security standards. 

The successful candidate will work closely with internal teams to review and maintain information security policies, conduct risk assessments, ensure alignment with governance frameworks, and to manage and respond to security questionnaires. Furthermore, it will assist in preparing for external audits and actively work to strengthen the organization's security posture by identifying areas for compliance improvement. The position requires a solid understanding of security frameworks, governance processes, and risk management to ensure the organization's certifications and policies remain up to date.

Join us if you thrive in a fast-paced environment and are excited about pushing the boundaries of what's possible. This is an opportunity to have a real impact as a high-growth global category leader.

What would you do at Fever?

On your first month in Fever:

• You will be fully integrated into the team. You will participate in planning and follow-up meetings with other areas.
• You will have met the departments of Fever.
• You will get familiar with Fever's technological structure and ecosystem (applications, infrastructure, architecture, etc.)
• You will get familiar with Fever’s Information Security and Cyber Security Programme, GRC tools and documentation.

After 3 months in Fever:

• You will participate in the review and development of the documentation framework and standards.
• You will start collaborating with various internal teams in the preparation and response to security questionnaires and/or requirements.
• You will perform due diligence reviews on third-party vendors and service providers to evaluate their cybersecurity posture.
• You will start participating in the risk management process for information security and cybersecurity risks.

On your 6th month in Fever:

• You will develop a solid understanding of the information security and cybersecurity program, including its standards, governance structure and risk management methodology.
• You will manage processes related to security questionnaires and requirements, coordinating with both internal and external stakeholders.
• You will manage the cybersecurity review process for third-party vendors.
• You will have full visibility into the compliance roadmap and actively participate in achieving its objectives.

Qualifications:

Must have:

• Bachelor's or Master’s Degree in Computer Science, Information Security, Risk Management, or another similar relevant degree (or equivalent experience in a GRC Security role).
• 4+ years of relevant experience in Information Security, Governance, Risk, and Compliance projects, managing or owning the execution of the projects.
• Strong understanding of security frameworks and standards, such as ISO 27001, NIST, SOC2, or similar.
• Strong understanding of Cloud environments.
• Proven experience in conducting security assessments, risk assessments, and security vendor reviews.
• Analytical skills, autonomy, and accountability.
• Fluent in English.
• Excellent communication skills.

It would be a plus if you have:

• Relevant technical and industry certifications are a plus (e.g., CISA, CISM, ISO 27001 Lead Implementer/Auditor, CISSP, CRISC, etc).
• Familiarity with cybersecurity tools and technologies (e.g., vulnerability assessment tools, incident response and alerting platforms, etc).

Benefits & Perks

• "Relación de dependencia" contract.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Osde 410 as medical insurance
• Home office friendly anywhere in Argentina
• Responsibility from day one, and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• English Lessons
• Gympass
• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. (Including Base, Variable, and Stock Options)

About DataCamp

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage.

About the role

The DataCamp Information Security team seeks a Customer Assurance Specialist to support and prepare responses to customer RFPs and RFIs. This team member will also respond to other client requests for information regarding DataCamp’s information security program and its business practices. This role will report to DataCamp’s Head of Security and Privacy, and is part of the Information Security team.

The role requires collaboration across a multitude of teams and internal subject matter experts. Accordingly, a successful candidate must be self-motivated and willing to take the initiative and demonstrate the ability to work collaboratively in a team environment, occasionally under compressed time constraints. The candidate must be detail-oriented, have excellent verbal and written communication skills, and be highly organized. This role requires adherence to strict deadlines and may require providing support during “off-hours.” This role will support DataCamp globally

About you

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

Responsibilities

• Assist with and/or fully manage the customer assessments response lifecycle, from kickoff to final submission, in a timely manner.
• Collaborate with internal subject matter experts to gather and validate information required for security questionnaire responses.
• Work with the rest of the Information Security team members to support, collect, track, and update a centralized repository of commonly requested security documentation and questions, ensuring that database content remains up to date with DataCamp’s overall information security program.
• Ensure that all questionnaire responses align with organizational policies, certifications, and compliance requirements (e.g., CCPA, ISO 27001,GDPR).
• Support ad-hoc requests such as vendor onboarding, document requests, and other information requests.
• Track and document metrics related to questionnaire response times, accuracy, and feedback for continuous improvement.
• Review and access customer contracts to ensure compliance and mitigate risk.
• Other supporting tasks as needed

Qualifications

• Although this role is fully remote working, applicants must be located in Argentina OR Portugal
• 2 - 6 Years of experience in GRC, security compliance, customer-facing security assurance or Audit roles
• Hands-on experience with at least one major compliance framework (SOC 2, ISO 27001, NIST CSF/800-53)
• Familiarity with standard questionnaire formats: SIG/SIG Lite, CAIQ, VSA, and custom enterprise assessments
• Proven experience in MS Office Suite
• Attention to detail
• Strong English communication skills (written and verbal) with the ability to utilize multiple communication methods and styles to best reach target audience
• Strong analytical skills and ability to problem-solve and operate with analytical ambiguity
• Exceptional organizational and time management skills
• Strong project management skills with the ability to manage relationships with internal stakeholders across product, legal, finance, and HR teams, as well as interact effectively with customers and customer success managers
• Relevant certifications such as CISA (Certified Information Systems Auditor), CRISC (Certified in Risk and Information Systems Control), CISM (Certified Information Security Manager), CISSP (Certified Information Systems Security Professional), or CCSP (Certified Cloud Security Professional), or equivalent compliance/GRC certifications

Nice to have

• Experience with trust center platforms (SafeBase, Conveyor, TrustCloud) or GRC platforms (Vanta, Drata, ServiceNow GRC, HyperProof)
• Familiarity with data privacy regulations (e.g. GDPR, CCPA)

Why Datacamp? 

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible! 
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

About DataCamp

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage.

About the role

The DataCamp Information Security team seeks a Customer Assurance Specialist to support and prepare responses to customer RFPs and RFIs. This team member will also respond to other client requests for information regarding DataCamp’s information security program and its business practices. This role will report to DataCamp’s Head of Security and Privacy, and is part of the Information Security team.

The role requires collaboration across a multitude of teams and internal subject matter experts. Accordingly, a successful candidate must be self-motivated and willing to take the initiative and demonstrate the ability to work collaboratively in a team environment, occasionally under compressed time constraints. The candidate must be detail-oriented, have excellent verbal and written communication skills, and be highly organized. This role requires adherence to strict deadlines and may require providing support during “off-hours.” This role will support DataCamp globally

About you

At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets—you aim to understand the "why" behind our goals and take ownership to drive the business forward. You’re a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply!

Responsibilities

• Assist with and/or fully manage the customer assessments response lifecycle, from kickoff to final submission, in a timely manner.
• Collaborate with internal subject matter experts to gather and validate information required for security questionnaire responses.
• Work with the rest of the Information Security team members to support, collect, track, and update a centralized repository of commonly requested security documentation and questions, ensuring that database content remains up to date with DataCamp’s overall information security program.
• Ensure that all questionnaire responses align with organizational policies, certifications, and compliance requirements (e.g., CCPA, ISO 27001,GDPR).
• Support ad-hoc requests such as vendor onboarding, document requests, and other information requests.
• Track and document metrics related to questionnaire response times, accuracy, and feedback for continuous improvement.
• Review and access customer contracts to ensure compliance and mitigate risk.
• Other supporting tasks as needed

Qualifications

• Although this role is fully remote working, applicants must be located in Argentina OR Portugal
• 2 - 6 Years of experience in GRC, security compliance, customer-facing security assurance or Audit roles
• Hands-on experience with at least one major compliance framework (SOC 2, ISO 27001, NIST CSF/800-53)
• Familiarity with standard questionnaire formats: SIG/SIG Lite, CAIQ, VSA, and custom enterprise assessments
• Proven experience in MS Office Suite
• Attention to detail
• Strong English communication skills (written and verbal) with the ability to utilize multiple communication methods and styles to best reach target audience
• Strong analytical skills and ability to problem-solve and operate with analytical ambiguity
• Exceptional organizational and time management skills
• Strong project management skills with the ability to manage relationships with internal stakeholders across product, legal, finance, and HR teams, as well as interact effectively with customers and customer success managers
• Relevant certifications such as CISA (Certified Information Systems Auditor), CRISC (Certified in Risk and Information Systems Control), CISM (Certified Information Security Manager), CISSP (Certified Information Systems Security Professional), or CCSP (Certified Cloud Security Professional), or equivalent compliance/GRC certifications

Nice to have

• Experience with trust center platforms (SafeBase, Conveyor, TrustCloud) or GRC platforms (Vanta, Drata, ServiceNow GRC, HyperProof)
• Familiarity with data privacy regulations (e.g. GDPR, CCPA)

Why Datacamp? 

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible! 
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

The Role

As a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers. You'll troubleshoot complex technical issues, guide customers through platform configuration, and collaborate cross-functionally to ensure customer success with ZenGRC.This role requires both strong technical aptitude and excellent customer communication skills. You'll handle everything from user education to sophisticated technical troubleshooting, while also contributing to knowledge base improvements, process optimization, and strategic support initiatives.

What You'll Do:

• Respond to customer support tickets and in-application chat requests  with technical expertise, empathy, and a solutions-oriented approach
• Troubleshoot technical issues, including platform configuration, integrations, data problems, and system behavior
• Conduct screen-share sessions with customers to diagnose issues and provide hands-on guidance
• Create and manage bug tickets and feature requests, working closely with Engineering and Product teams
• Handle service requests, including CSV data uploads to customer instances and other technical configurations
• Document solutions and create knowledge base articles to improve customer self-service
• Contribute to strategic initiatives and projects (e.g. process improvements, tool implementations)
• Collaborate with Customer Success, Product, Engineering, and DevOps teams to resolve customer challenges and advocate for customer needs
• Escalate complex technical issues to DevOps or Engineering when appropriate
• Serve as a go-to resource for internal teams seeking guidance on product configuration and support processes
• Maintain detailed documentation of customer interactions and technical solutions within support systems

What You Bring:

• 3+ years of experience in customer support or customer-facing technical roles for a SaaS product
• Strong technical troubleshooting skills and ability to diagnose complex platform issues
• Experience with support and collaboration tools: Salesforce Service Console, Jira, Confluence, and Intercom (or similar platforms)
• Excellent written and verbal communication skills—able to explain technical concepts clearly to both technical and non-technical audiences
• Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) and compliance workflows strongly preferred
• Demonstrated ability to manage multiple priorities and customer requests simultaneously
• Experience working with CSVs, data imports, and basic data manipulation
• Collaborative mindset with strong cross-functional communication skills
• Self-motivated with a natural curiosity for learning new technologies and processes

You'll Thrive Here If:

• You Are Empathetic, patient, and genuinely passionate about helping customers succeed
• Technically curious—you enjoy diving deep to understand how things work and why issues occur
• A clear communicator who can translate technical complexity into simple guidance
• Proactive and solution-oriented, always looking for ways to improve processes and customer experience
• Highly collaborative and comfortable working across teams
• Organized and detail-oriented, with strong documentation habits
• Energized by variety—no two days (or tickets) are the same

#LI-REMOTE