About this Tier 1 Tech Support Representative (VoIP) role at Idt
Idt · Guatemala City
Tier 1 Tech Support Representative (VoIP)
We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.
📍 Hybrid position in Zone 4
🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)
Requirements
- Must be able to work a flexible schedule and in hybrid modality
- High School Diploma
- Minimum 85% English proficiency (written and verbal)
- Strong communication and customer service skills
- Basic knowledge of software and hardware troubleshooting
- 1 year of experience in tech support, desktop support, or similar (preferred)
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
- Network monitoring concepts
- Routing fundamentals
- Basic cybersecurity awareness
- Basic Linux knowledge
- Exposure to telephone systems / PBX (nice to have)
Technical Knowledge (Basic / Foundational)
Basic understanding of networking (CCNA knowledge is a plus, not required)
What We Offer:
- Parking Subsidy
- Life and Medical Insurance
- Growth opportunities
- All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Apply now and grow your career in a dynamic, supportive team!
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