About this ServiceNow FSM role at Orion Innovation
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Job Title: ServiceNow FSM
Location: Chennai, Tamil Nadu
Key Responsibilities
- Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion.
- Tasks: Design and implement task management processes, ensuring timely execution and follow-up.
- Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime.
- Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage.
- Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates.
- Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency.
- Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports.
- Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation.
- Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations.
- Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements.
Key Skills:
- 4.5+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management.
- Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.
- Certifications: ServiceNow Certified System Administrator, FSM Implementor.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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