About this Senior Product Operations Manager (Job #DA-0613) role at Postman
Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
What You’ll Do
- Play a critical role in ensuring seamless alignment between product management, engineering, customer support, and Go-to-Market (GTM) teams in a fast-paced SaaS environment.
- Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle.
- Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap.
- Identify areas where team effort doesn’t align with the core business strategy and customer needs.
- Examine customer experience at the global level in conjunction with product analytics teams.
- Segment user data and extract insights from analysis.
- Review end-to-end customer product experience.
- Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.
- Develop and document the norms and standards for tool use within product management, and build processes for critical repeat tasks.
- Coordinate critical aspects of product launch.
Minimum Requirements
- Bachelor’s degree or equivalent in Engineering, Information Technology, or a related field.
- 5 years of progressive experience in a Product Operations, Technical Program Management, Go-to-Market (GTM) strategy or a related role in a high-growth SaaS company (defined as any series C / D / E company that has at least 20% growth in the last year).
- Work experience to include: (1) 3 years of experience as a Developer, Quality Engineer, Data Analyst, or technical software engineering role. (2) 2 years of experience leading operational change in cross-functional teams for a 200+ engineering member organization, including release management, operational process design and implementation, and building scalable solutions. (3) 2 years of experience with product management and development tools, including Redash, Postman, Github, Looker, Jira Product Discovery, and Cursor.
- Any and all experience may be gained concurrently.
- 40 hours/week.
- Salary: $166,421 to $226,910 per year.
- Address of employment: Postman, Inc. located at One Market Plaza, 1 Market Street, Steuart Tower, Suite 0800, San Francisco, CA 94105.
How to Apply
Interested candidates must email resumes to Postman, Inc. at recruitingops@postman.com referencing Job Code #DA-0613. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
What Else?
This role is based in San Francisco, California, and we are offering a wage range of $166,421 to $226,910 per year, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
Equal Opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through our website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
