About this Senior Process Engineering Specialist role at Inovalon
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview:
Inovalon is creating a Process Engineering team to lead and deliver a firmwide program that will document, optimize, enhance control standards and continually improve all execution processes and supporting systems. This Process Engineering Specialist role will be responsible for discovering, documenting, optimizing, including identifying automation opportunities, and designing effective operational controls for business processes across Inovalon. This role serves as a key contributor to enterprise operational excellence and business transformation initiatives by partnering with leaders and teams across Customer Success, Operations, Product, Technology, Resources, and Corporate Functions. The successful candidate will work as part of a cross functional team to analyze and document current-state operations, define optimized process designs, identify automation opportunities, and lead AI-enabled process transformation initiatives. They will also ensure existing operational controls are effective, and implement new controls as required. This role combines process engineering, continuous improvement, automation strategy, and AI transformation to help Inovalon build a highly efficient, scalable, and data-driven operating model.
This role is expected to serve as a key driver of Inovalon's enterprise operational excellence strategy, leading the identification, optimization, automation, and AI-enabled transformation of critical business processes across the organization.
Duties and Responsibilities:
Process Discovery & Documentation:
- Conduct enterprise-wide process discovery activities across business functions.
- Facilitate stakeholder interviews, workshops, and process assessment sessions.
- Document current-state and future-state processes using industry-standard methodologies and tools.
- Develop and maintain process maps, SOPs, workflows, RACI matrices, operational playbooks, and governance documentation.
- Establish and manage a centralized repository of business processes.
- Ensure process documentation remains current and aligned with evolving business needs.
Process Optimization & Operational Excellence:
- Analyze processes to identify bottlenecks, redundancies, risks, inefficiencies, and improvement opportunities.
- Design scalable operational processes that support company growth and business transformation.
- Partner with leadership teams to prioritize improvement initiatives based on business impact.
- Implement performance management frameworks to monitor process effectiveness.
- Drive standardization across departments to reduce variability and improve operational consistency.
Automation & Digital Transformation:
- Identify, evaluate, and prioritize opportunities to eliminate manual and repetitive activities and as needed replace with workflow automation.
- Lead discovery efforts to identify knowledge-based activities and decision-making processes suitable for AI augmentation.
- Develop business cases that quantify expected benefits and return on investment – customer experience, capacity, reduced resourcing, operational risk reduction, cycle time reduction and quality improvement.
- Partner with Technology, Product and Data teams to develop and deploy automation and AI-enabled capabilities.
- Define training and communications program that ensures sustainable adoption of new tooling and processes.
- Measure realized business value and adoption following automation implementation.
- Measure AI adoption, utilization, productivity gains, and business value realization.
Process Controls & Governance:
- Design and implement process control frameworks that improve consistency, compliance, and risk management.
- Collaborate with Audit, Compliance, Security, and Risk teams to strengthen operational controls.
- Ensure processes support regulatory, contractual, and organizational requirements.
- Conduct periodic reviews to validate process effectiveness and control adherence.
Stakeholder Management & Change Leadership:
- Build strong partnerships across business, operations, customer success, product and technology teams.
- Present recommendations and improvement roadmaps to senior leadership.
- Support change management activities associated with new processes and technologies.
- Drive adoption of continuous improvement and operational excellence practices across the organization.
Education:
- Bachelor’s Degree in Arts/Sciences (B.A./B.S.) or equivalent experience in a related field required
Experience:
- 5+ Years of experience in Process Engineering, Business Process Management, Operational Excellence, Continuous Improvement, Business Transformation, or related disciplines.
- Experience leading process discovery, process mapping, and process redesign initiatives.
- Experience documenting end-to-end business processes using industry recognized tooling.
- Experience implementing workflow automation, process automation, or RPA solutions.
- Demonstrated success delivering measurable process improvements.
- Experience managing cross-functional stakeholders and business transformation efforts.
- Experience using data analysis and performance metrics to drive decision-making.
- Experience developing business cases and investment recommendations.
- Strong project management and execution capabilities.
Skills and Abilities:
- Preferred Qualifications:
- Lean Six Sigma Green Belt, Black Belt, or equivalent certification.
- Business Process Management (BPM) certification.
- Project Management Professional (PMP) certification.
- Change Management certification.
- AI, Automation, Data Analytics, or Operational Excellence certifications.
- Core Competencies:
- Process Engineering; Operational Excellence; Business Process Management (BPM); Lean Six Sigma; Process Automation; AI Transformation; Enterprise Process Governance; Change Management; Data Analysis; Strategic Thinking; Stakeholder Management; Problem Solving; Continuous Improvement; Communication & Facilitation; and Results Orientation
Working Conditions and Physical Demands:
- This is a primarily sedentary role. The employee is regularly required to sit, talk, and hear for extended periods of time, and also required to repetitively use manual labor to operate a computer keyboard and other office equipment.
- The employee may occasionally need to stand, walk, or lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
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