Retail Sales Supervisor at SMCP (Sandro & Maje) 

Location: Orlando, FL

 At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability. 

 Why SMCP: 

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement. 

To learn more about our global presence and values, visit our website at SMCP Global. 

 At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As a Retail Sales Supervisor, you’ll play a crucial role in delivering an exceptional client experience while leading and inspiring your team to achieve excellence. You’ll build strong, lasting relationships with clients, setting the standard for personalized, authentic service. Your passion for fashion and customer care will be evident as you assist with styling clients and guiding them through a seamless, memorable shopping experience. 

In this role, you’ll help reinforce our branded customer service experience and lead your team in executing key sales and service initiatives. You’ll educate customers about our products, assist them in finding the perfect selections, and ensure each interaction leaves them with an exceptional experience that encourages loyalty. 

Beyond driving sales and customer satisfaction, you’ll take on a leadership role in the store, mentoring and coaching sales associates to foster a positive, motivating work environment. By supporting operational efficiency and modeling behaviors that build lasting client relationships, you’ll help your team grow professionally while exceeding performance expectations. 

 What You’ll Do: 

Leadership & Team Development 

• Support the sales team by leading with passion and setting high standards for clienteling and exceptional customer service. 

• Coach and mentor sales associates to enhance their selling skills, product knowledge, and customer engagement techniques. 

• Act as a go-to leader in the absence of store management, ensuring smooth and efficient daily operations. 

Client Relationships & Customer Experience 

• Assist in building strong, lasting client relationships, fostering customer loyalty and encouraging repeat business. 

• Ensure the team consistently delivers personalized service while maintaining brand standards in selling techniques, styling expertise, and overall client engagement. 

Sales Performance & Goals 

• Help drive store performance by supporting sales initiatives and motivating the team to meet and exceed sales goals and key performance indicators (KPIs). 

• Provide feedback and guidance to ensure individual and team sales targets are achieved. 

Operational Support & Store Efficiency 

• Support back-of-house operations and day-to-day processes to ensure the store runs efficiently and effectively. 

• Assist with inventory management, stock organization, and other operational tasks to enhance the overall store experience. 

 Who You Are: 

• 1+ years of prior service experience, preferably in a retail environment. 

• Some prior supervisory experience in a retail setting. 

• Passionate about customer service and fashion, with an eye for Parisian chic and luxury retail. 

• Friendly, outgoing, and a natural communicator who thrives in a team environment. 

• A problem solver who is adaptable, organized, and detail-oriented. 

• A social media presence (preferred but not required). 

• Flexible with scheduling and adaptable to the needs of the business. 

• Interested in a career path in retail management. 

• Flexible availability, including evenings, weekends, and holidays, is required