OVERALL PURPOSE OF THE ROLE: Responsible for the effective and efficient operations of the Charlotte Tilbury brand at Nordstrom. An ambassador for the Charlotte Tilbury brand, this position will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Responsibilities also include anticipating needs while executing with excellence the sales, events, merchandising, operations, among other tasks in this position.

MAIN DUTIES AND RESPONSIBILITIES:

• Sales
• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Customer Service
• Take every opportunity to extend exceptional customer service beyond the in-store experience.
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Proactively suggest win-win opportunities to drive sales within store
• Maintain excellent counter hygiene standards
• Open availability to work during peak days.
• Maintain the store standards and policies at all times