Job Description

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages standard infrastructure projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success. The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a customer-focused mindset.  

Job Responsibilities

• Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.  
• Configure, deploy, and troubleshoot infrastructure technologies including servers, networking, cloud platforms, firewalls, wireless solutions, and endpoint management systems.  
• Collaborate with project managers, engineers, and clients throughout project planning, implementation, and handoff.  
• Produce accurate implementation notes, as-built documentation, and knowledge base articles.  
• Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.  
• Proactively identify technical risks and resolve implementation issues to ensure project success.  
• Provide technical guidance during project execution and share knowledge with peers.  
• Ensure completed solutions meet client expectations and support long-term operational stability. 

Job Qualifications

Required Qualifications 

• 3–5 years of experience implementing and supporting IT infrastructure projects.  
• Experience working with distributed or remote teams.  
• Hands-on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies.  
• Ability to work in a fast-paced consulting or project-based environment.  
• Strong analytical, troubleshooting, and problem-solving skills.  
• Excellent written and verbal communication skills.  
• Strong customer service and stakeholder management skills.  

Required Technical Skills 

Candidates should demonstrate experience in at least two (2) of the following areas: 

Windows Infrastructure 

• Windows Server deployment and administration 
• Active Directory and Active Directory Services 
• DNS and DHCP 
• Hyper-V deployment and administration 

Microsoft Cloud 

• Microsoft 365 administration 
• SharePoint 
• OneDrive 
• Microsoft Teams 
• Microsoft Entra ID (Azure Active Directory) 
• Microsoft Intune 
• MaaS360 

Email Migration 

• Exchange Online administration 
• Migration from on-premises Exchange to Microsoft 365 
• Migration tools such as BitTitan 

Storage Solutions 

NAS deployment and administration including: 

• QNAP 
• Synology 
• Dell Storage Solutions 

Preferred Qualifications 

• Experience working for a Managed Service Provider (MSP).  
• Experience using PSA platforms such as ConnectWise.  
• Experience with RMM platforms such as ConnectWise Automate or Kaseya.  
• Experience supporting multiple client environments. 
• Certificates: 
• Microsoft Certified: Azure Administrator Associate (AZ-104) 
• Microsoft 365 Administrator (MS-102) 
• Cisco Certified Network Associate (CCNA) 
• Fortinet Network Security Expert (NSE 4) or equivalent 
• SonicWall Certified Secure Administrator (CSSA) or equivalent 
• Microsoft Endpoint Administrator Associate (MD-102) 
• VMware Certified Technical Associate (VCTA) 
• VMware Certified Professional (VCP) 
• Microsoft Intune or Endpoint Management certifications 

Job KPI’s 

• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries. 
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards. 
• Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects. 
• Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys. 
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards. 

Job Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time for 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rates start at $11.22/hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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