About this Professional Services Engineer role at D Fendsolutions
The position is a combined role of technical support engineer.
It requires high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company's various divisions.
The chosen employee will take an important role acting as a customer gatekeeper, validating the company outcomes, and becoming the customer technical trustee consultant.
Scope:
· Act as post sale technical POC.
· Responsible for on-site installation of software and hardware.
· Communicating progress of activities with Project Manager and customer
· Advise customers regarding the product's proper use and address specific user issues.
· Troubleshooting both HW and SW related issues.
· Act as service engineer to address tech cases via phone, web-based tools and email.
· Responsible for project technical SOW document
Required skills & experience:
- Mandatory, very good level of English Speak, read, and write.
- Testing, validation, and documentation capabilities
- Comprehensiveness
- Proven managing/working experience in technical customer support organizations.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Ability to work independently and as part of a team.
- Ability to prioritize workload to ensure successful completion of projects.
- Ability to be on-call nights and weekends.
- Ability to travel.
Required Knowledge:
- Understanding of multidisciplinary systems (SW & HW).
- Networking & Telecommunications
- Familiarity with protocols - HTTP/HTTPS, SSH, ICMP, TCP/UDP
- Familiarity with Linux CLI OS
- Familiarity of RF systems.
