About this Payment Inventory & Dispatch Officer role at Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are looking for a professional, reliable, and detail-oriented Payment Inventory and Dispatch Officer to ensure that payment supplies are accurately tracked, prepared, and dispatched to field teams across Côte d'Ivoire. In this role, you will help ensure that every Supervisor, Team Lead, and Regional Lead receives the right materials, in the right quantities, and at the right time to support smooth field operations.
In this role, you'll;
- Keep accurate, up-to-date records of all stock.
- Monitor stock levels and anticipate needs to avoid shortages.
- Run regular inventory counts and reconcile any differences.
- Plan and organise the dispatch of supplies across all CI regions.
- Coordinate a team of manoeuvres for sorting, preparing, and loading parcels.
- Make sure each parcel is correctly labelled and assigned to the right person.
- Communicate regularly with field teams to identify gaps and needs.
- Resolve shortages and issues quickly.
- Confirm that every field member has received their parcel.
- Build a strong, proactive relationship with the transporter.
- Share dispatch schedules in advance and plan ahead.
- Track every delivery and follow up until it is completed.
- Report on stock levels, dispatch status, and delivery performance.
- Flag risks and recurring problems to management early.
Key details
- Location: Abidjan
- Contract type: Permanent
- Work authorization in Côte d'Ivoire is required.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in French and intermediate-level English.
- A Bachelor's degree.
- At least 1 year of experience in a similar role.
- Proficiency with any software required, such as Google Suite.
- Strong knowledge of customer service processes.
- Experience in logistics, supply chain, inventory, or dispatch.
You might be a good fit if you
- Can discern priority tasks.
- Are able to work under pressure.
- Are result-oriented.
- Possess strong organisation and coordination skills.
- Have Strong analytical skills and data analysis skills.
- Are a problem-solver who reacts quickly under pressure.
- Are you comfortable with tracking tools and spreadsheets?
- Have good knowledge of Côte d'Ivoire geography and field realities is a plus.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
