Responsibilities

• Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills
• Coordinate schedules and route plans for efficiency and timely delivery/service
• Receive and prioritize calls or requests for service, shipments, or assistance
• Respond promptly and effectively to customer inquiries via various communication channels.
• Process orders, forms, applications, and requests efficiently
• Collaborate and coordinate with colleagues to ensure seamless customer service.
• Strive consistently to ensure customer satisfaction and provide high-quality customer support.
• Maintain a strong work ethic and willingness to take on additional hours during peak periods.
• Be willing to work overtime, including weekends, as needed to meet operational demands.

Qualifications

• Strong communication skills (verbal & written)
• Multitasking & time management under pressure
• Problem-solving skills for route changes, emergencies, and conflicts
• Strong communication and interpersonal skills.
• Understanding of industry-specific regulations.
• Familiarity with dispatching software, TMSd manage time effectively.
• Ability to communicate in Korean is a plus

Benefits (Full-Time ONLY)

• Health, Dental, and Vision PPO Insurance
• Life, STD, LTD Insurance
• 401(K) Plan
• Paid Time Off
• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistant Program (Based on Eligibility)