Job Purpose

The purpose of this role is to provide comprehensive oversight, coordination and management of all security operations within the Joint Security Operations Center (JSOC). The Liaison Officer is responsible for monitoring and reporting security threats, while facilitating effective communication between the client and all relevant internal and external stakeholders. This position ensures timely incident detection, information sharing, and a coordinated, unified response to safeguard client assets and ongoing operations.

Application Closing Date: 29 July 2026

Tasks and responsibilities

Operational Management:

• Act as the link between the Joint Security Operations Centre (JSOC) and the Security Operations Centre (SOC).
• Manage and oversee all aspects of the Joint Security Operations Centre (JSOC) in collaboration with other stakeholders, ensuring effective day-to-day operations and a fully coordinated response to any incidents.
• Oversee daily operations across multiple sites inside and outside of the DUAT, providing leadership and support to stakeholders within the JSOC and the client organisation.
• Support the review, implementation and periodic validation of JSOC Standard Operating Procedures (SOPs) and contingency plans, conducting monthly reviews to ensure accuracy, compliance, and operational relevance.
• Establish and manage routines, systems, and personnel structures to ensure the efficient and effective management of JSOC staff and operations.
• Maintain strong relationships with other organisations within the DUAT to ensure clear, timely, and transparent communication across all projects.
• Establish and maintain strong, productive relationships with all Security Managers and JSOC personnel to ensure effective coordination and responsive support to the client.
• Maintain clear and consistent communication with the Control Risks’ Security Operations Centres and Operations Managers to ensure alignment across all operational activities.
• Ensure all Control Risks operational staff are informed of and comply with Health, Safety, and Environmental (HSE) policies and procedures.
• Develop, test, and maintain contingency and emergency response plans to ensure operational readiness and resilience.
• Conduct ongoing risk assessments of operational areas, transit routes, and security environments to identify threats and recommend mitigation measures.
• Implement rigorous quality assurance and quality control processes to ensure the performance of deployed personnel meets client expectations and organisational standards.
• Identify and escalate operational risks while ensuring compliance with all Control Risks policies, procedures, and reporting requirements.
• Update, manage, and quality-check the MATs, Training, and HSE databases to ensure accurate and current records.
• Deliver consultancy tasks and project support as directed by the Operations Director.
• Assist the Operations Director in all operational matters, providing informed recommendations and supporting strategic decision-making.
• Lead continuous improvement initiatives to enhance JSOC efficiency, threat detection, and incident response processes.
• Coordinate joint training exercises and simulations with key role players to strengthen inter-agency cooperation and operational readiness.
• Produce timely operational reports, threat summaries, and incident analyses for internal leadership and client stakeholders.
• Monitor operational use of systems and report faults, gaps or enhancement requirements to the appropriate technical owner.
• Mentor and develop JSOC personnel, promoting professional growth, performance improvement, and succession planning.
• Ensure sensitive information is handled in accordance with data protection, confidentiality, and security protocols.

Personnel Management

• Ensure all personnel understand and adhere to Control Risks Standard Operating Procedures (SOPs).
• Ensure appropriate behaviour, professional conduct and discipline are maintained, alongside strict adherence to Control Risks’ ethical standards.
• Responsible for the management of all watchkeeper staff, including scheduling, performance monitoring, training and ensuring compliance with operational procedures.

Integrity and values

• Assist in promoting the highest ethical standards across the workforce in the Cabo Delgado region of Mozambique.
• To actively embrace, demonstrate and advocate Control Risks’ core values of integrity and ethics, collaboration and teamwork, commitment to people, professionalism and excellence.
• Assist in identifying risks to the business including those posed by unethical behaviour.
• Exceptional leadership skills demonstrated through a proven track record of dynamic team management and the ability to inspire individuals to achieve objectives aligned with corporate goals.
• Proven ability to manage sensitive and complex personal matters within a diverse cross-cultural environment.
• Demonstrate a strong commitment to embracing diversity and promoting equality across race, culture, ethnicity, gender, sexual orientation, and both personal and professional backgrounds.
• Exceptional drive and a strong work ethic.
• Proven ability to perform under pressure for extended periods while maintaining a consistently composed, focused and professional manner.
• Uphold the highest ethical standards, evidenced by an unblemished record and supported by strong references from senior colleagues.
• Strong organisational and time management skills, with meticulous attention to detail and a process driven mindset.
• Demonstrates proactive, solution orientated thinking when addressing tasks beyond core areas of expertise.
• Displays a positive and enthusiastic attitude, even in high pressure situations.
• Forward-thinking and proactive, with the ability to anticipate and plan for fluctuations in activity to optimise resource utilisation, enhance operation efficiency and ensure consistent excellence in service delivery.

Business Development

• Work with the Operations Director to maintain and strengthen client relationships, while ensuring compliance with industry regulations, Control Risks’ policies and contractual obligations.

Administration and Finance

• Work with the Operations Director to maintain and strengthen client relationships, while ensuring compliance with industry regulations, Control Risks’ policies and contractual obligations.
• Ensure all requests from clients and potential clients are handled promptly, professionally and effectively.
• Ensure time sheets accurately reflect daily manpower.
• Collect, collate and submit accurate and timely regional manning requests to HR

Flexibility

• Flexibility to work irregular hours.
• Willingness and flexibility to work in other locations in Mozambique as directed by the Operations Director.

Requirements

Knowledge and experience

Essential

• Proven experience in a similar role.
• Extensive experience in operational risk management, backed by strong references from senior colleagues.
• Proven experience in managing high tempo operational environments.
• In depth knowledge of Control Risks’ SOPs, Policies and operational routines.
• Extensive experience in physical security and personnel protection.
• Experience in training management.
• Exceptional ability to communicate clearly and effectively.
• Excellent written and verbal English communication skills.
• Excellent written and verbal Portuguese communication skills.
• Extensive knowledge of Microsoft Office IT applications.
• Previous experience of working within the Oil & Gas industry.

Preferred

• Security and Risk Management qualifications.
• Experience of operating within Mozambique or similar countries.
• Training in recruitment, leadership and performance management.
• 2 years’ experience as a Team Leader.

Qualifications and specialist skills

Essential

• Previous experience operating in a hostile environment.
• Previous commercial security experience.

Preferred

• Broad understanding of health, safety and environmental (HSE) issues.
• Ex Army SNCO or officer or equivalent industry experience.
• SIA / PSIRA or equivalent qualified.