Job Title: Lead WMS Consultant

Job Location: Toronto, ON, Canada (Remote) or fully remote within the United States for exceptional candidates.

Job Type: Full-time, Permanent

Hiring Timeline: Immediate

Reporting Line: Co-Founder & COO

Travel Expectations: Up to 50% travel, based on customer requirements.

Existing Vacancy: Yes

Application Deadline: Open until Filled

Salary Range: 125K – 130K USD per year (negotiable)

About Fulfillment IQ (FIQ): 

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. 

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. 

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. 

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. 

Role Overview:

We are seeking a Warehouse Management System (WMS) Consultant with a solid foundation in supply chain operations and WMS implementations. Candidates with experience across WMS platforms (e.g., Manhattan, Blue Yonder, HighJump, SAP EWM, etc.) and strong knowledge of warehouse processes are encouraged to apply. Suitable candidates will receive client-specific training during onboarding.

This role blends technical aptitude and functional expertise to implement, configure, and support WMS solutions tailored to our clients’ business needs, with a strong emphasis on advanced SQL (including stored procedures) and hands-on troubleshooting across application, integration, and database layers.

Key Responsibilities:

• Lead and support WMS implementation and configuration projects end-to-end.
• Analyze business, functional, and integration requirements to design effective WMS solutions.
• Configure core WMS modules: Inbound, Outbound, Inventory, Returns, Picking, Shipping, etc.
• Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools.
• Support API testing (e.g., Postman) and manage system integrations with ERP, OMS, TMS, and MHE/automation systems.
• Write, review, optimize, and maintain SQL queries and stored procedures within relational databases (e.g., Oracle, MySQL).
• Perform root-cause analysis, debugging, and performance tuning (queries, stored procedures, indexing, execution plans).
• Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases.
• Troubleshoot production issues and resolve both functional and technical problems within defined SLAs.
• Participate in Agile ceremonies and contribute to continuous improvement initiatives.
• Maintain high-quality documentation: technical designs, test plans, runbooks, and configuration records.

Required Skills & Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 6-8 years of experience in WMS implementations or supply chain execution systems.
• Strong techno-functional background in any WMS platform.
• Deep understanding of warehouse workflows: receiving, picking, packing, shipping, returns, etc.
• Advanced proficiency in SQL, including designing and optimizing stored procedures, complex queries, indexing, and performance tuning on relational databases (e.g., Oracle, MySQL).
• Experience with API testing tools and system integrations (ERP/OMS/TMS/MHE).
• Demonstrable troubleshooting and debugging skills across application, integration, and data layers.
• Excellent interpersonal, documentation, and communication skills.
• Ability to work effectively with cross-functional and geographically distributed teams.

Preferred / Nice to Have:

• Experience integrating WMS with Goods-to-Person, AS/RS, or other automation technologies.
• Exposure to OMS, TMS, or EDI messaging standards.
• Experience in Agile/DevOps environments.

Travel Requirements:

• This position requires approximately 50% travel initially, with the potential to increase up to 75% over the next six months.

Note:

We are open to candidates from any WMS or broader supply chain background who demonstrate the right technical and functional mindset. Suitable candidates will receive client-specific training as part of their onboarding.

Month-to-Month Activities (Summary):

Months 1–2:

• Onboarding, deep dive into WMS platforms, familiarize with supply chain workflows, shadow implementation teams, review documentation and tools (SQL, API testing).

Months 3–4:

• Engage with clients for requirement gathering, analyze business processes, draft functional specifications, participate in Agile ceremonies, start basic configuration tasks.

Months 5–6:

• Lead configuration of core WMS modules (Inbound, Outbound, Inventory), collaborate on integrations (ERP, OMS, TMS), support SIT/UAT phases, begin troubleshooting and optimization.

Months 7–9:

• Drive end-to-end implementation for mid-sized projects, manage custom logic development, oversee API testing and database queries, contribute to continuous improvement initiatives.

Months 10–12:

• Lead strategic WMS deployments, mentor junior team members, refine integration strategies, provide roadmap inputs, deliver measurable outcomes (uptime, cost optimization), and support post-go-live enhancements.

Key Performance Indicators (KPIs):

• Customer Success: Requirements captured accurately, high customer satisfaction scores, successful implementation, and go-live support.
• Product Delivery: Sprint velocity maintained, timely delivery of WMS configurations and integrations, minimal requirement-related defects during SIT/UAT.
• Market Insights: Quality of competitive research on WMS trends, actionable recommendations for process improvements adopted by stakeholders.
• Collaboration: Positive feedback from internal teams and clients, effective cross-functional alignment during Agile ceremonies and project phases.
• Business Impact: Improved WMS adoption rates, measurable cost optimization for clients, influence on revenue through successful implementations and potential upsell opportunities.
  

Why You’ll Love Working Here

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

• Employee Health: Comprehensive health and dental coverage for you and your family 
• Time Off: Competitive paid time off and flexible leave policies 
• Retirement: Retirement savings programs and employer contributions     
• Professional Growth: Dedicated learning and development budget 
• Flexible Work: Remote and hybrid work options
• Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
• Community Engagement: Team events, meetups, and company offsites

Additional Perks

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP), where applicable
• Team events, meetups, and company offsites

Use of Artificial Intelligence in Hiring: 

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com. 

Accommodations: 

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs. 

Candidate Privacy: 

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com. 

Equal Opportunity: 

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. 

Learn More About Us

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube