Jobs Companies Factory Head of Workplace

About this Head of Workplace role at Factory

Factory · Onsite · San Francisco, CA

We're looking for a Workplace Lead to build and run the physical and experiential backbone of our company as we scale globally. This is a rare role that sits at the intersection of strategy and execution: you'll design the systems, plan for capacity ahead of growth, and create an environment for employees and visitors alike that reflects who we are as a company.

This role is built for someone who thinks like an operator and acts like a host. You're comfortable owning a multi-year space strategy and a same-day event logistics in the same week.

What You'll Own

Operations & Systems

  • Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace scale without your personal bandwidth being the bottleneck

  • Manage a workplace budget and report on spend, utilization, and ROI

  • Hire and develop a team as scale requires it

Expansion & Space Planning

  • Lead site selection, lease negotiations (with legal/finance support), and buildout for new offices as we expand globally

  • Own headcount-driven capacity planning, forecasting space needs against hiring plans and adjusting in real time

  • Partner with local counsel, contractors, and vendors to stand up compliant, functional offices in new markets

  • Build repeatable playbooks so each new market opens faster and more predictably than the last

Employee & Visitor Experience

  • Own the day-to-day experience of every office the details that make people want to come in and want to bring people to

  • Design and run onsite programs, from daily operations to milestone moments (offsites, board meetings, exec visits)

  • Set the standard for how visitors, candidates, and guests experience the company from the moment they walk in

  • Build feedback loops with employees to continuously improve the workplace experience across locations

  • Build and lead a team of Office Coordinators across the newly formed offices

Events

  • Plan and execute company-wide events, from team offsites to all-hands to external-facing gatherings

  • Manage event budgets, vendors, and logistics end-to-end

  • Partner with Leadership and cross-functional teams on programming that reinforces culture and connection

What You Bring

  • 7+ years in Workplace, Facilities, or a closely related operations role, including experience opening or scaling offices in multiple markets/countries

  • Track record of building systems and playbooks, not just running programs

  • Strong project management and vendor negotiation skills; comfortable owning budgets and being accountable for outcomes

  • A genuine hospitality instinct - you notice the details others miss and care about how people feel in a space

  • Startup DNA: you're energized by ambiguity, move fast, and are just as willing to move furniture as you are to present a capacity plan to leadership

  • Excellent judgment on when to build for scale vs. when to keep things scrappy

  • International experience preferred (real estate, considerations across markets)

Location & Workplace

This role is based in our San Francisco office and we aren’t considering remote applications at this time.

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