About this Guest Relations Officer (Ritual) (Part Time) - HighHouse & NOVA role at OUE Restaurants Pte Ltd
OUE Restaurants Pte Ltd · Onsite · Singapore, Singapore, Singapore
- Understand each guest’s needs and preferences to provide personalized service.
- Coordinate reservation requests with the team.
- Contribute to the smooth and efficient running of the guest experience journey.
- Establishes and maintains positive customer contact at the restaurant/club.
- Recognizing VIP and regular guests.
- Communicates guest’s comments to the Guest Relations Managers.
- Actively seek feedback from guests to identify areas of improvement.
- Communicate with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
- Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
- Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
- Any other duties as assigned by the management or your manager.
Ready to apply to OUE Restaurants Pte Ltd?
Apply to OUE Restaurants Pte Ltd
