We are seeking a GenAI / Applied AI Software Engineer to join one of our client's team and contribute to ongoing AI and automation initiatives within contact center and BPO environments.

This role is ideal for a hands-on engineer who enjoys building real-world AI solutions in production — not just prototypes. You will work on voice AI, automation pipelines, data processing, and AI-powered customer experience solutions in a multi-cloud environment.

You’ll collaborate with a small, senior team while being trusted to operate autonomously and ship practical solutions.

What You’ll Work On

• AI-powered voice agents and conversational AI
• Sentiment analysis and conversation intelligence
• Backend automation and workflow orchestration
• AI-assisted redaction of sensitive data (e.g., credit cards)
• Data pipelines feeding AI systems
• Integration of AI tools into existing enterprise systems

Requirements

• Design and implement applied AI solutions in production environments
• Integrate LLMs, AI services, and automation tools into business workflows
• Collaborate on system architecture across multi-cloud environments (AWS/Azure)
• Build scalable, secure, and compliant solutions
• Evaluate and integrate new AI tools pragmatically and cost-effectively
• Contribute code directly and participate in technical decision-making

Requirements

• 5+ years backend/software engineering experience (Python preferred)
• Proven experience implementing AI solutions in real business contexts
• Experience with APIs and system integrations (FastAPI or similar)
• Familiarity with cloud environments (AWS and/or Azure)
• Understanding of data privacy and security best practices
• Ability to work independently with minimal onboarding
• Strong problem-solving mindset and pragmatic thinking
• Experience in contact centers, BPO, or CX tech
• Familiarity with workflow tools (Power Automate, Logic Apps, n8n)
• Familiarity with LLM-based applications and concepts like Retrieval-Augmented Generation (RAG)

Nice-to-have

• Experience with Amazon Connect or voice AI systems
• Exposure to compliance frameworks (SOC, PCI)
• C# experience