First Mile Hub Supervisor - ((Maadi)) at Bosta · Maadi

About this First Mile Hub Supervisor - ((Maadi)) role at Bosta

Bosta · Onsite · Maadi

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About the Job:

Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.

.Job Code:

2024OPER-385

Job Responisbilities :

- Manage and assign daily pickup schedules for field teams.

- Monitor real-time pickup performance via dashboard or system.

- Track SLA, pickup success rate, and order accuracy.

- Handle escalations from merchants and ensure issue resolution.

- Supervise field coordinators and ensure performance alignment.

- Conduct morning briefings and end-of-day summaries.

- Validate data accuracy in pickup reports and system updates.

- Coordinate with Reverse and Linehaul teams for smooth transitions.

Job Qualifications :

- Bachelor’s degree or equivalent experience.

- 2–4 years of logistics or delivery operations experience.

- Strong leadership and communication skills.

- Knowledge of pickup processes, routing, and KPIs.

- Proficient in Excel and operational tracking tools.

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