About this Enterprise Operations Center Specialist - Junior role at C3EL

C3EL · Onsite · Washington, D.C.

Overview:

Job Title: Enterprise Operations Center Specialist - Junior

Security Clearance: Ability to Obtain Public Trust

Location: Washington, D.C.

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a Enterprise Operations Center (EOC) Specialist to support our mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24x7x365, including all Federal Holidays, and is responsible for maintaining continuous visibility and availability of enterprise infrastructure and services.

Responsibilities will include, but not be limited to:

Performs day-to-day activities required to monitor systems for events or alerts.
Coordinates and manages the resolutions of events and alerts.
Monitors and identifies problem areas and coordinates resolutions.
Applies fundamental concepts, processes, practices, and procedures on technical assignments.

Minimum Qualifications:

U.S. Citizenship, with ability to attain a Public Trust clearance.
Must have a minimum of 2 years of related experience providing technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.

Desired Qualifications:

Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms.
Networking knowledge: routing, switching, and VPNs.
ITIL-based incident and change management experience.
Experience managing vendor escalations and maintaining SLAs.
Certifications: ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent.

Education:

A minimum of a High School diploma or equivalent is required.

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About C3EL

Command Control Communications Engineering & Logistics, LLC (C3EL) is a Woman Owned Small Business (WOSB) offering a broad spectrum of services in Engineering, Logistics, Cybersecurity, Cloud, and Information Technology.

C3EL has successful past performance designing Command Centers, building and renovating Sensitive Compartmented Information Facilities (SCIFs), briefing centers, conference rooms, and auditoriums, and supporting infrastructure at the highest visibility levels in the industry.

Our team is adept at all aspects of preferred DoD engineering processes. Senior management deploys directly with our teams to maintain the highest standards of quality. Our Engineers, Technicians, and staff excel at coordinating with the Operations, Communications, Intel, Facilities, and Security Directorates, as well as other base entities. Our work history demonstrates our capacity to successfully design, build, and quality control systems and centers for our DoD clients.