About this Distributor Account Manager role at Provi
What You'll Be Doing
Owning strategic relationships with enterprise distributor partners, including regular engagement with senior leadership and executive stakeholders, as well as sales managers and representatives, to understand business goals and identify opportunities to increase adoption of Provi.
Lead onboarding, product training sessions, business reviews, and strategic planning conversations with distributor stakeholders.
Drive adoption of Provi's products and tools through education, best-practice recommendations, and ongoing account management.
Identify opportunities to expand product usage and introduce additional Provi solutions that align with customer needs.
Coordinate complex contract renewals with enterprise distributor partners, aligning pricing and terms to deliver value, navigating executive-level negotiations, and securing long-term agreements that support mutual growth
Maintain a tight handle on escalations and support trends, coordinating cross-functionally to ensure issues are addressed quickly and effectively
Monitor account health, proactively address risks, and coordinate cross-functional resources to resolve customer issues.
Partner closely with Product, Customer Support, Sales, and other internal teams to advocate for distributor needs and improve the customer experience.
What We're Looking For
3-5+ years of experience in Account Management, Customer Success, Client Services, Sales, or a related customer-facing role.
Experience managing a portfolio of customers and building long-term relationships. Enterprise or strategic accounts is a plus.
Strategic Ownership: Demonstrated ability to influence stakeholders at multiple organizational levels, with strong judgement and autonomy when managing complex, high-impact partnerships
Executive Presence: Confidence and clarity of verbal and written communications with senior leaders and C-suite stakeholders, with experience leading customer presentations, trainings, or business reviews.
Integration Expertise: Ability to learn and deeply understand Provi’s integrations and ability to translate complexity into clear recommendations
Influence & Leadership: Able to drive alignment internally and externally without direct authority
Trusted Partner: Builds credibility, navigates resistance, and grows Provi’s strategic relevance within enterprise organizations
Other:
Comfortable using CRM platforms (Salesforce preferred) and customer success tools.
Willingness to travel as needed to support distributor partners.
Nice to Have
Beverage alcohol industry experience
Distributor, supplier, or three-tier system knowledge
Make an impact: Work directly with the management team to help grow the business.
Find your groove and grow: Provi keeps growing and you should too. Expand your skill set, diversify your experience and develop along with us.
Enjoy competitive benefits: Health, Dental, Vision, 401(k) with match, Commuter Perks, Long/Short Term Disability, Employee Assistance Program, Unlimited PTO, and Paid Parental Leave.
Be a part of something big: Join a dynamic and innovative team that is working to change a major industry.
Provi is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].
