About this Director, Long-Term Care National Accounts role at Acadia Pharmaceuticals Inc.
This is a field-based position, with flexibility to be located anywhere in the U.S.
Position Summary:
The Director, Long-Term Care (LTC) National Accounts is responsible for leading Acadia's long-term care account strategy and overseeing a team of field-based account management professionals responsible for strategic customer engagement across the LTC continuum. This role serves as the senior leader for the LTC account channel, ensuring alignment of customer strategies, market insights, cross-functional initiatives, and account execution to support business objectives and improve patient access to appropriate therapies.
The Director will lead the development and execution of national and regional account strategies, cultivate executive-level relationships across key LTC stakeholders, and partner closely with Sales, Patient, Value & Access (PV&A), Medical Affairs, Marketing, Customer Insights & Performance (CIP), and other cross-functional teams to deliver a coordinated customer experience. This individual will provide leadership, coaching, and strategic direction to ensure organizational goals are met while maintaining the highest standards of integrity, compliance, and professionalism.
Primary Responsibilities:
- Lead, coach, and develop a team of Long-Term Care account management professionals, fostering a high-performance culture focused on execution, accountability, and customer engagement.
- Establish and execute the strategic vision for the Long-Term Care accounts channel, ensuring alignment with corporate objectives and commercial priorities.
- Provide leadership and oversight for key national and regional LTC customer relationships, including pharmacy providers, skilled nursing organizations, assisted living organizations, provider groups, integrated health systems, associations, and other influential stakeholders.
- Develop customer-focused strategies that enhance awareness, education, and appropriate access within the LTC setting.
- Lead and influence complex projects and initiatives that impact organizational performance and long-term business success.
- Represent Acadia at industry meetings, conferences, and customer engagements, enhancing awareness of the company and its products.
- Partner with cross-functional stakeholders to identify, prioritize, and execute initiatives that support business objectives and strengthen customer partnerships.
- Guide the development and execution of strategic account plans that deliver measurable business outcomes and provide value to customers and patients.
- Analyze market trends, customer insights, competitive intelligence, and business performance metrics to identify opportunities and inform strategic decision-making.
- Establish and maintain executive-level relationships with key customer decision-makers and industry leaders.
- Serve as a subject matter expert on the LTC market, providing strategic guidance to internal stakeholders and senior leadership.
- Ensure effective coordination of resources across Marketing, Medical Affairs, PV&A, Legal, Compliance, and other functional areas.
- Communicate business objectives, market insights, opportunities, and performance expectations clearly and effectively across the organization.
- Create a culture grounded in collaboration, inclusion, accountability, compliance, and customer focus.
- Adhere to all company policies, compliance requirements, and promotional guidelines.
- Perform other duties as assigned.
Education & Experience
Required:
- Bachelor's degree in business, healthcare, life sciences, marketing, or a related field, or an equivalent combination of education and experience.
To qualify for Director:
- Minimum of 10 years of progressively responsible pharmaceutical, biotechnology, healthcare, account management, sales, market access, or commercial leadership experience.
- Minimum of 5 years of leadership experience managing high-performing field-based teams.
- Equivalent experience demonstrating Director-level leadership, scope, and impact may be considered.
To qualify for Sr. Director:
- Minimum of 12 years of progressively responsible pharmaceutical, biotechnology, healthcare, account management, sales, market access, or commercial leadership experience.
- Minimum of 8 years of leadership experience managing high-performing field-based teams.
- Equivalent experience demonstrating Senior Director-level leadership, scope, and impact may be considered.
- Significant experience working within the Long-Term Care marketplace, including knowledge of LTC pharmacies, skilled nursing facilities, assisted living organizations, provider networks, and healthcare delivery systems.
Preferred:
- CNS, neuroscience, specialty pharmaceutical, or biotech experience.
- Experience leading national account strategy or complex healthcare customer organizations.
- Experience working with integrated health systems, payers, provider organizations, and value-based care models.
Required Skills:
- Demonstrated success leading complex customer strategies and influencing executive-level stakeholders.
- Experience working effectively within a highly matrixed commercial organization.
- Strong understanding of pharmaceutical commercialization, account management, market access, reimbursement dynamics, and healthcare policy trend
- Exceptional leadership, coaching, and talent development capabilities.
- Strong strategic thinking, business planning, and execution skills.
- Advanced analytical and problem-solving abilities.
- Outstanding verbal, written, and presentation skills.
- Excellent interpersonal and relationship-building capabilities.
- Ability to influence without direct authority and drive alignment across multiple stakeholders.
- Strong organizational skills with the ability to effectively manage competing priorities.
- Sound business judgment and decision-making skills.
- Ability to lead through ambiguity and organizational change.
- Demonstrated commitment to ethics, compliance, and patient-centered business practices.
- Valid driver's license and acceptable driving record.
- Ability to travel up to 60-70%.
#LI-SM1 #LI-REMOTE
In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.
What we offer US-based Employees:
- Competitive base, bonus, new hire and ongoing equity packages
- Medical, dental, and vision insurance
- Employer-paid life, disability, business travel and EAP coverage
- 401(k) Plan with a fully vested company match 1:1 up to 5%
- Employee Stock Purchase Plan with a 2-year purchase price lock-in
- 15+ vacation days
- 13 -15 paid holidays, including office closure between December 24th and January 1st
- 10 days of paid sick time
- Paid parental leave benefit
- Tuition assistance
EEO Statement (US-based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.
It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.
As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at [email protected] or 858-261-2923.
Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.
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Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.
