The Business Analyst (BA) will capture client requirements for configuration of our product, in accordance with the company vision, and ensure that implementation is in line with best practices.

They will strengthen stakeholders’ relationships by delivering our product to our customers whilst executing to the purple standard.

Working within a fast-growing team will offer several technical and professional challenges with rewarding outcomes.

Key accountabilities

• Bridging the gap between customer and product
• Assisting in the effective delivery of multiple projects by understanding the client’s requirements, systems and processes
• Assisting with the onboarding of partners to our platform, providing support for testing and ad hoc question throughout
• Assisting with the delivery of national brand campaigns
• Assisting with the ongoing client relationship to drive satisfaction
• Capturing, documenting and clearly articulating client requirements, designing the solution, documenting and obtaining sign off
• Attending client site to act as pre-sales when required
• Supporting the Eagle Eye PM to ensure that projects are delivered on time and to budget
• Writing and collating user stories and continuing to manage the user stories through to delivery
• Supporting the client by raising and triaging issues with the QA team during the user acceptance testing process
• Escalating critical issues to the PM
• Participating in technical design reviews and workshops
• Developing positive and productive relationships internally with Delivery, Product and Technical Support, and externally with customers, external partners and service providers
• Providing support to the department during the onboarding of major new clients, product road map development, new product releases, service upgrades and changes driven by new and existing customer requirements
• Developing a strong technical understanding of our own and client’s systems

Requirements

You have…

• A methodical approach to documentation
• The ability to manage multiple tasks and see them through to completion
• Exceptional communication skills, both verbal & written
• The ability to manage own time and prioritise accordingly to deliver for internal and external parties to tight deadlines
• Excellent problem-solving skills, and the ability to think on your feet to meet requirements under pressure
• Knowledge of API-driven and SaaS-based technology solutions (desirable)
• Knowledge of POS systems (desirable)
• Business related or any similar professional qualification / any software development qualification (desirable)

You are…

• Always encouraging continuous improvement
• Commercially astute
• Able to work autonomously
• Proactive
• Influential
• Achievement driven
• Adaptable
• Customer focussed
• Relentless in hunting out inefficiencies
• Decisive
• An excellent relationship builder

Benefits

• A competitive base salary
• Bonus scheme with potential to earn up to 10% of salary dependant on your own personal behaviours, achievement of goals and company revenue targets
• Flexibility to work from home or various office locations and flexible hours or job shares considered
• Generous annual leave package including:
• 25 days paid annual leave
• 5 days paid sick leave which if unused gets added to your annual leave the next year
• Contributory pension
• Support in continuous learning and self-development
• Simplyhealth scheme including:
• Health care cash back
• 24 hour access to virtual doctors appointments
• 24 hour employee assistance programme
• 24 hour employee assistance programme
• Access to the paid Headspace app subscription
• Mental Health First Aiders to support employee’s mental wellbeing
• Employee Resource Groups focussed on underrepresented groups in Eagle Eye, including Purple Women
• Charity Committee committed to organising events throughout the year to raise money for those less privileged
• Cycle to work salary sacrifice scheme (via CycleScheme)
• Electric vehicle salary sacrifice scheme (via Octopus)
• A friendly, fun, growing team of people who work hard but love to play hard too, with location specific Christmas parties and annual whole company get together hosted in the UK