About this Apply for Nordic Business Forum 2026 Customer Service Team role at Nordic Business Forum
Are you driven to learn, challenge yourself, and be part of something truly extraordinary? Are you willing to go over and above the ordinary to provide the world's best customer experience to our 8 500 event attendees?
We are now recruiting team members to the Nordic Business Forum 2026 customer service team!
The event takes place on September 16-17, 2026 in Helsinki, and it's your chance to help deliver a world-class customer experience for 8 500 attendees from around the world.
🎥 Get a glimpse of the experience! Watch our recent NBF 2025 student aftermovie.
🎓 See course info:
Our customer service team will work as one united team to run the following customer service functions at the 2-day event:
Check-in, Cloakroom, First Class Hosting, Guidance, Info Desks, Networking Area, Seminar Hall, Speaker Hosting and Special Services
Each function plays an equally critical role in providing a smooth, energizing experience to our event attendees. Team Leaders will allocate team members to these functions after the interviews.
📅 Important Dates & Commitments
To be eligible, you must:
- Be a current student at Haaga-Helia, Laurea, or Metropolia in autumn 2026
- Be available in person on all the following dates:
Thu, Sep 3 | NBF Training 1 (2–6 pm @ Haaga-Helia Pasila)
Tue, Sep 8 | NBF Training 2 (2–6 pm @ Haaga-Helia Pasila)
Fri, Sep 11 | NBF Training 3 (12–4 pm @ Haaga-Helia Pasila)
Mon-Tue, Sep 14-15 | Event setup (4–8 hours/day @ Helsinki Expo & Convention Centre)
Wed-Thu, Sep 16-17 | Event days (12 hours/day @ Helsinki Expo & Convention Centre)
Fri, Oct 23 | Feedback session (1–3 pm @ Haaga-Helia Pasila)
Course enrollment (via Haaga-Helia or 3AMK) will only happen after you've been selected through our recruitment process. To receive the credits, you must submit your course report by the deadline. Late submissions will not be accepted.
Requirements
We’re looking for students who:
- Are flexible, proactive, and passionate about excellent customer service
- Have a positive mindset and love taking on new challenges
- Work well in teams and communicate fluently in English
- Are ready to represent NBF in a professional outfit: black suit, white shirt/blouse, and businesslike shoes (additional accessories will be provided by NBF). If you don’t own or have access to the full outfit, we will provide help with the missing pieces.
- Have WhatsApp on a smartphone for event communications
Benefits
- Professional training tailored to your role
- Real-world experience at a high-profile international event
- 3 ECTS credits toward your degree
- A work certificate
- Access to watch the livestream from the event (3 months post-event streaming)
- Compensation for event week work (€9.58/hour) + free meals and snacks during event days
- Great networking among fellow students and NBF colleagues
📥 Apply Now!
Deadline: Wednesday, August 19, 2026
The sooner you apply, the quicker we can invite you to the interviews.
Interviews will be held in person in Pasila between August 14 – 25
- Returning team members: individual interviews
- New applicants: group interviews
Final selections will be communicated by August 28.
Important: Check your spam folder for the Doodle interview invite – our schedule is tight as the event is getting closer, so don’t miss it!
📩 Questions?
Email: [email protected]
More info: nbforum.com/nbf2026
