Curated jobs from companies hiring worldwide β engineering, design, product, marketing, support, and more. Remote‑first, updated daily.
Sign in to save this search and get notified by Telegram or email the moment a matching job is posted.
No account? Create one
Pick a job to read the details
Tap any role on the left β its description and apply link will open here.
π About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible β through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
π About the role
At WRITER, our enterprise customers are building mission-critical AI applications that transform how their businesses operate. As a senior support engineer, your top priority is helping our developer personas and technical users succeed with our platform. You'll act as a leading voice for our enterprise support function, handling intricate customer issues directly while working in a complex and ambiguous environment to drive impactful value across our customers' businesses.
You'll collaborate closely with Customer Success, Education, Product, Engineering, and Sales to create great experiences and help customers get the most out of the platform. By leveraging an automation-first mindset, you'll scale our support operations and use our own AI tools to solve problems faster and more efficiently.
This role is available for hybrid work in our San Francisco, New York City, Seattle, Chicago, and Austin hubs. and you will report directly to the manager of support engineering.
π¦Έπ»ββοΈ What you'll do
Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom
Guide technical end users directly by debugging and refining custom-built Python and no-code agents
Serve as Tier 2 advanced support to monitor and tackle complex production issues through our monitoring alerts
Drive technical investigations across our stack and escalate deeper technical issues to product and engineering teams
Shape our product roadmap by gathering and sharing platform feedback and feature requests with product and design teams
Build and maintain automated diagnostic tools and scripts to scale our support operations and reduce resolution times
βοΈ What you need
Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
Demonstrate deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
Possess strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
Enjoy working on-screen with customers to overcome product issues and Connect with them empathetically
Communicate complex technical concepts clearly through excellent writing and communication skills
Challenge the status quo by bringing experience with GenAI and LLMs (a huge bonus) and Own the resolution of every technical issue from start to finish
π© Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Ready to apply?
Apply to WRITER
Share this job
Ready to apply?
Apply to Devsu
Share this job
Ready to apply?
Apply to Rentokil Initial
Share this job
Ready to apply?
Apply to Rentokil Initial
Share this job
Ready to apply?
Apply to QualDerm Partners
Share this job
Ready to apply?
Apply to QualDerm Partners
Share this job
Ready to apply?
Apply to EarthCam
Share this job
Ready to apply?
Apply to YouTrip
Share this job
Ready to apply?
Apply to Liberty Behavioral & Community Services, Inc.
Ready to apply?
Apply to DataVisor
Share this job
Ready to apply?
Apply to DataVisor
Share this job
Ready to apply?
Apply to Centorrino Technologies
Share this job
Ready to apply?
Apply to Mindful Support Services
Share this job
Ready to apply?
Apply to Ripple Effect
Share this job
Ready to apply?
Apply to Kognitive Sales Solutions
Share this job
Ready to apply?
Apply to TP-Link Systems Inc.
Share this job
Ready to apply?
Apply to Vertin
Share this job
Ready to apply?
Apply to 1915 South / Ashley
Share this job
Ready to apply?
Apply to Attadale Partners, LLC
Share this job
Ready to apply?
Apply to Attadale Partners, LLC
Share this job
Ready to apply?
Apply to Living in a Bubble
Ready to apply?
Apply to Boost
Ready to apply?
Apply to Boost
Ready to apply?
Apply to Solarvest
Ready to apply?
Apply to Sangoma
Share this job
Ready to apply?
Apply to Behavioral Health Works
Share this job
Ready to apply?
Apply to DaCodes
Share this job
Ready to apply?
Apply to Whizz
Ready to apply?
Apply to Birdman
Share this job
Ready to apply?
Apply to LawnStarter
Share this job
Ready to apply?
Apply to Michael & Associates, Attorneys at Law
Share this job
Ready to apply?
Apply to Datacom
Share this job
Ready to apply?
Apply to Datacom
Share this job
Ready to apply?
Apply to RightSite Health
Share this job
Ready to apply?
Apply to FlexTal Staffing LLC
Share this job
Ready to apply?
Apply to Lafrance Hospitality
Share this job
Ready to apply?
Apply to Telestream
Share this job
Ready to apply?
Apply to Our Home
Share this job
Ready to apply?
Apply to Distalmotion SA
Share this job
Ready to apply?
Apply to Kia Veterans Technician Apprenticeship Program (VTAP)
Share this job
Ready to apply?
Apply to Phoenix Home Care and Hospice
Share this job
Ready to apply?
Apply to Phoenix Home Care and Hospice
Share this job
Ready to apply?
Apply to Aretum
Share this job
Ready to apply?
Apply to Punch Studio
Share this job
Ready to apply?
Apply to Punch Studio
Share this job
Ready to apply?
Apply to Gypsy Collective
Share this job
Ready to apply?
Apply to Valsoft Corporation
Share this job
Ready to apply?
Apply to Woundlocal
Share this job
Ready to apply?
Apply to Woundlocal
Share this job
Ready to apply?
Apply to Woundlocal
Share this job
Ready to apply?
Apply to Woundlocal
JobsRadar was built for real people having a rough time in their job search β not for automated requests. You're clicking way too fast and you're now temporarily blocked.
Come back later. If you're genuinely job hunting, we've got your back β just act like a human.
Cookies & analytics
This site uses cookies from third-party services to deliver its features and to analyze traffic.
Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.
Free forever · takes 30 seconds · already have one?
Every worldwide-remote role pushed to our Telegram the moment it goes live. Subscribers apply hours before this page even refreshes.