The Project Coordinator plays a pivotal role in ensuring the seamless execution of client programmes and projects, supporting strong client relationships, and contributing to overall client satisfaction. Reporting directly to the Program Director, this position acts as a central hub, coordinating communication between internal delivery teams, tracking project progress, and supporting the day-to-day operational needs of client accounts under the guidance of the Project Leadership team. 

What will your day look like?

Client Engagement & Communication Support: 

• Serve as a primary point of contact for routine enquiries and requests from the Account Team, escalating more complex issues to the Program Director when required.  

• Facilitate regular client updates and reporting, ensuring the timely and accurate flow of information, often in preparation for Program Director review.  

• Support the creation of client-facing materials, presentations, and proposals, working closely with the Program Director on key messaging and strategic direction.  

• Contribute to building and maintaining strong client relationships, representing the team under the leadership of the Program Director. 

Program & Project Coordination: 

• Track the progress of multiple internal and external projects and programmes, ensuring adherence to timelines, deliverables, and scope, while providing regular updates to the Program Management Team.  

• Work closely with internal teams (e.g. Creative, Tech & Data, and Operations) to gather updates and ensure tasks are progressing as planned, flagging any challenges to the Program Director.  

• Monitor programme schedules and proactively identify potential roadblocks or dependencies, communicating these promptly to the Program Director and relevant stakeholders.  

• Assist in documenting project requirements, specifications, and client expectations, ensuring alignment with the Program Director’s strategic vision.  

• Help manage project documentation, ensuring all files and communications are well organised and easily accessible for both the wider team and the Program Director.  

• Support administrative tasks within the Ford Lines of Business (LOBs), including the setup of new programmes and projects, following processes established by the Program Management Team. 

Operational & Administrative Support: 

• Prepare regular internal reports on programme status as required.  

• Identify opportunities to streamline processes and improve operational efficiency within the Client Engagement & Delivery function, often proposing solutions to the Program Director.  

• Perform general administrative duties to support the Client Engagement & Delivery team and the Program Director.  

• Participate in assigned meetings and take responsibility for notetaking, distributing post-meeting notes, and tracking action items through to completion, while escalating any identified roadblocks to Program Leadership. 

Who are you going to work with?

At VML MAP, you will become part of a dynamic and international environment with strong opportunities for both personal and professional development. You will collaborate closely with specialists across the wider VML MAP organization - including experts in technology, data, creative, and client leadership - across our global offices. You will also work directly with client stakeholders across multiple functions, including marketing, sales, digital, and technology. Our global client base spans industries such as FMCG, retail, fashion, automotive, and financial services. In addition, you will be working with our clients, both management and specialists, across many of their functions including marketing, sales, digital, and technology. Our global clients span across multiple industries including FMCG, retailers, fashion, automotive, and financial services. 

What do you bring to the table?

• Bachelor's degree in Business Administration, Marketing, Communications, Project Management, or a related field.  

• 1–3 years’ experience in a client-facing role, project coordination, administrative support, or a similar function, preferably within an agency, consultancy, or technology company.  

• Exceptional organisational skills and meticulous attention to detail.  

• Strong written and verbal communication skills, with the ability to present information clearly and professionally.  

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).  

• Ability to manage multiple priorities, work effectively under pressure, and meet deadlines in a fast-paced environment.  

• A proactive and solution-focused mindset, with the ability to anticipate needs and work independently, while recognising when to seek guidance from the Program Director.  

• A client-centric approach and a passion for delivering high-quality service.  

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.