ABOUT THE TEAM

The Connected Warfare division builds systems to support global command and control missions. We create joint, time sensitive, multi domain, ubiquitous, connected mesh ecosystems. Our ecosystem enables connected warfare with disproportional impact by connecting every robot, human, and sensor in every domain, bringing together hundreds of thousands of end points across the globe. We are the substrate that provides the source of truth for time sensitive decisions, effectively transforming the way that militaries close kills chains and enable mission autonomy.

The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape Anduril’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril Industries.

ABOUT THE ROLE

You will lead a team of Mission Operations Engineers, engaging directly with Corps and Division Commanders and supporting staff for the Army’s Next Generation Command & Control (NGC2) program and associated Army programs and Anduril products. You’ll be tasked with designing and delivering customer solutions, and need to be capable of objectively translating complex technical principles into compelling operational outcomes. Your team will orchestrate deployments, train end-users, and shape products by representing critical mission needs to engineering teams.

WHAT YOU’LL DO

• Drive NGC2 engagement from the bottom-up
• Lead ongoing fielding and delivery of NGC2 for Army formations. Establish relationships with action officer and staff leaders at each customer site responsible for operationalizing NGC2 across unit
• Represent voice of the customer to inform Mission Command product priorities
• Manage near-term (<6-month) NGC2 product roadmap based on exercise requirements and operational opportunities
• Surface user feedback, use cases, or feature improvements and populate product roadmap/backlog with those deliverables
• Continuously validate delivered solutions via operational exercises and day-to-day end-user acceptance testing
• Enforce sub-contractor and partner accountability for technical delivery across NGC2 customers
• Serve as delivery leadership for major exercise events, leading coordination across broader Delivery/Engineering team when additional support is required
• Identify, triage, and contextualize opportunities for other Anduril products through on-the-ground engagement and understanding of customer problems
• Develop and maintain metrics of performance for Anduril products and how those products improve soldier effectiveness

REQUIRED QUALIFICATIONS

• Proven leadership managing complex programs and teams, preferably in the defense or tech space
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments
• Strong strategic, tactical, and program oversight skills with a demonstrated ability to lead cross-functional teams
• Exceptional interpersonal and stakeholder management skills
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
• Must be willing to travel as necessary (25-50%)
• Eligible to obtain and maintain a U.S. security clearance

PREFERRED QUALIFICATIONS

• Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
• Experience and familiarity with Army intelligence, operational planning, targeting, and fires systems and workflows
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
• Secret Clearance and above strongly preferred